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SAV Auto-update getting blocked, leading to Sophos disappearing/uninstalling??

Hello everybody,

I have Sophos Endpoint Control and also an anti-spyware/keylogger software installed. Both have worked well so far until yesterday. My Anti-Sypware software blocked Sohpos auto-update activities (false positive). Specifically it blocked ALsvc.exe, ssp.exe, SophosBootDriver.sys, stnp.sys and SntpService.exe. Thereafter I could not find the Sophos tray icon. After having a closer look in Program Files, I noticed that the Sophos folder was nearly empty (just an empty Web Intelligence folder)!. I tried installing Sophos again and naturally it went for an update again. The exact same sequence mentioned above happened all over.

Could Sophos disappearing have something to do with the fact that the Auto Update Service was blocked after it started and could not finish?

Any positive response would be greatly appreciated!



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