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English - trying to uninstall getting Error 3005, Followed instructions still a problem - please help

I am trying to uninstall the SOPHOS Virus protection but Unable to do so. Getting an Error 3005. Have followed instructions to add user to Sophos administrator but still and getting the Error 3005. I am a user on Windows 7... The antivirus is running but the virus files have expired.

Need help to disable SOPHOS and uninstall it.

Thanks

This thread was automatically locked due to age.

0 Bianson over 8 years ago

BobBoehm

Hello,

Are you using Sophos Home for Windows? I just need to clarify what product you are using and I can redirect this question to an area where we can get you some help.

Regards,

Bob
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0 BobBoehm over 8 years ago

Thank you for the help!

The following is the product info for the Sophos installed on my computer..

[General]

Endpoint security and control =	10.3
Support reference =
Current user rights =	Sophos Administrator

[Anti-virus and HIPS]

+[ Software]

+[ Components]

AuthorisedLists.dll	10.3.2.192	, size 198440 bytes
BackgroundScanning.dll	10.3.2.192	, size 87336 bytes
BHOManagement.dll	10.3.2.192	, size 269608 bytes
Categories.dll	10.3.2.192	, size 13608 bytes
ComponentManager.dll	10.3.2.192	, size 124712 bytes
Configuration.dll	10.3.9.28	, size 501032 bytes
DesktopMessaging.dll	10.3.2.192	, size 462632 bytes
DetectionFeedback.dll	10.3.4.33	, size 775464 bytes
DriveProcessor.dll	10.3.2.192	, size 197928 bytes
EEConsumer.dll	10.3.2.192	, size 145704 bytes
FilterProcessors.dll	10.3.2.192	, size 359720 bytes
FSDecomposer.dll	10.3.2.192	, size 126760 bytes
ICAdapter.dll	10.3.3.121	, size 241448 bytes
ICManagement.dll	10.3.2.192	, size 722728 bytes
ICProcessors.dll	10.3.2.192	, size 333608 bytes
LegacyConsumers.dll	10.3.2.192	, size 125736 bytes
Localisation.dll	10.3.2.192	, size 166184 bytes
Logging.dll	10.3.2.192	, size 721192 bytes
OSDP.dll	1.44.1.2161	, size 220456 bytes
Persistance.dll	10.3.2.192	, size 128296 bytes
rkdisk.dll	1.5.30.0	, size 109592 bytes
SavAdapter.dll	10.3.6.69	, size 1495848 bytes
SAVControl.dll	10.3.6.69	, size 117544 bytes
SAVI.dll	8.1.0.2161	, size 3923752 bytes
savmscm.dll	2.00.1503	, size 242688 bytes
SavNeutralRes.dll	10.3.2.192	, size 3178280 bytes
SavPlugin.dll	10.3.7.154	, size 101160 bytes
SavRes.dll	10.3.7.154	, size 714536 bytes
SavResChs.dll	10.3.7.154	, size 131880 bytes
SavResCht.dll	10.3.7.154	, size 131880 bytes
SavResDeu.dll	10.3.7.154	, size 190248 bytes
SavResEng.dll	10.3.7.154	, size 182568 bytes
SavResEsp.dll	10.3.7.154	, size 190248 bytes
SavResFra.dll	10.3.7.154	, size 201512 bytes
SavResIt.dll	10.3.7.154	, size 196904 bytes
SavResJap.dll	10.3.7.154	, size 146216 bytes
SavSecurity.dll	10.3.2.192	, size 185640 bytes
SavShellExt.dll	10.3.2.192	, size 209192 bytes
ScanEditExports.dll	10.3.2.192	, size 29992 bytes
ScanEditFacade.dll	10.3.6.69	, size 261416 bytes
ScanManagement.dll	10.3.2.192	, size 390952 bytes
SIPSManagement.dll	10.3.2.192	, size 663336 bytes
sophos_detoured.dll	10.3.3.128	, size 275352 bytes
SophtainerAdapter.dll	10.3.2.192	, size 124712 bytes
sophtlib.dll	1.00.0.2161	, size 643880 bytes
SWIManagement.dll	10.3.2.192	, size 185640 bytes
SystemInformation.dll	10.3.2.192	, size 243496 bytes
TamperProtectionControl.dll	10.3.2.192	, size 48936 bytes
TamperProtectionManagement.dll	10.3.7.154	, size 126760 bytes
TamperProtectionPlugin.dll	10.3.7.154	, size 249128 bytes
ThreatDetection.dll	10.3.2.192	, size 739112 bytes
ThreatManagement.dll	10.3.4.33	, size 1033000 bytes
Translators.dll	10.3.9.28	, size 288040 bytes
Veex.dll	3.53.0.2161	, size 3896104 bytes
VirusDetection.dll	10.3.4.33	, size 1181480 bytes
BackgroundScanClient.exe	10.3.2.192	, size 68392 bytes
sav32cli.exe	2.93.000	, size 350504 bytes
SAVAdminService.exe	10.3.6.69	, size 288552 bytes
SAVCleanupService.exe	10.3.4.33	, size 195368 bytes
SavMain.exe	10.3.2.192	, size 1625384 bytes
SavProgress.exe	10.3.2.192	, size 379176 bytes
SavProxy.exe	10.3.2.192	, size 91432 bytes
SavService.exe	10.3.7.154	, size 205096 bytes
WSCClient.exe	10.3.6.88	, size 225888 bytes
swi_filter.dll	3.4.6.0	, size 2233640 bytes
swi_ifslsp.dll	3.4.6.0	, size 126760 bytes
swi_lsp32_util.exe	3.4.6.0	, size 187176 bytes
swi_lspdiag.exe	3.4.6.0	, size 189224 bytes
swi_service.exe	3.4.6.0	, size 3260712 bytes
swi_update.exe	3.4.6.0	, size 1487144 bytes
savonaccess.sys	3.23.0.0	, size 134912 bytes
SophosBootDriver.sys	1.1.0.0	, size 23680 bytes
skmscan.sys	1.1.0.0	, size 33408 bytes
SophosBootTasks.exe	10.3.4.33	, size 31528 bytes

[System]

Description =	x64 Family 6 Model 37 Stepping 2
Revision =	9474
AddressWidth =	32
LoadPercentage =	16
Level =	6
DeviceID =	CPU0
CurrentVoltage =	12
PowerManagementSupported =	False
SocketDesignation =	CPU 1
StatusInfo =	3
Family =	185
Name =	Intel(R) Core(TM) i7 CPU M 620 @ 2.67GHz
Manufacturer =	GenuineIntel
DataWidth =	64
Stepping =
InstallDate =
ProcessorType =	3
Caption =	x64 Family 6 Model 37 Stepping 2
L2CacheSize =	256
VoltageCaps =
L3CacheSpeed =	0
CreationClassName =	Win32_Processor
Architecture =	9
ErrorDescription =
Availability =	3
SystemName =	NSILT10
Role =	CPU
NumberOfCores =	2
CurrentClockSpeed =	2106
SystemCreationClassName =	Win32_ComputerSystem
PowerManagementCapabilities =
ConfigManagerUserConfig =
ErrorCleared =
L3CacheSize =	4096
UniqueId =
ProcessorId =	BFEBFBFF00020652
L2CacheSpeed =
ExtClock =	133
CpuStatus =	1
ConfigManagerErrorCode =
OtherFamilyDescription =
Version =
Status =	OK
NumberOfLogicalProcessors =	4
PNPDeviceID =
UpgradeMethod =	4
MaxClockSpeed =	2667
LastErrorCode =
Description =
CurrentTimeZone =	-240
CSCreationClassName =	Win32_ComputerSystem
DataExecutionPrevention_Available =	True
ServicePackMinorVersion =	0
PAEEnabled =	True
Debug =	False
MUILanguages =
BuildNumber =	7601
TotalVisibleMemorySize =	3130616
DataExecutionPrevention_SupportPolicy =	2
Name =	Microsoft Windows 7 Professional \|C:\Windows\|\Device\Harddisk0\Partition2
CSName =	NSILT10
BuildType =	Multiprocessor Free
Manufacturer =	Microsoft Corporation
PlusVersionNumber =
OSType =	18
InstallDate =	20130102 161521
RegisteredUser =	bboehm
ProductType =	1
NumberOfUsers =	3
Caption =	Microsoft Windows 7 Professional
NumberOfProcesses =	84
LocalDateTime =	20160317 113250
TotalVirtualMemorySize =	6977492
WindowsDirectory =	C:\Windows
OSArchitecture =	32-bit
SystemDrive =	C:
CreationClassName =	Win32_OperatingSystem
OSLanguage =	1033
ServicePackMajorVersion =	1
LargeSystemCache =
TotalSwapSpaceSize =
SizeStoredInPagingFiles =	3848604
Primary =	True
SystemDirectory =	C:\Windows\system32
NumberOfLicensedUsers =	0
DataExecutionPrevention_Drivers =	True
CSDVersion =	Service Pack 1
CountryCode =	1
OtherTypeDescription =
BootDevice =	\Device\HarddiskVolume1
MaxProcessMemorySize =	2097024
SerialNumber =	00371-OEM-8992671-00008
OperatingSystemSKU =	48
MaxNumberOfProcesses =	4294967295
LastBootUpTime =	20160317 022513
FreeSpaceInPagingFiles =	3229076
SystemDevice =	\Device\HarddiskVolume2
DataExecutionPrevention_32BitApplications =	True
Organization =
PlusProductID =
SuiteMask =	272
FreeVirtualMemory =	4215952
ForegroundApplicationBoost =	2
Version =	6.1.7601
Status =	OK
FreePhysicalMemory =	1233728
EncryptionLevel =	256
Locale =	0409
Distributed =	False
CodeSet =	1252
OSProductSuite =	256

0 Bianson over 8 years ago in reply to BobBoehm

Thank you, I'll get this in the right area.

Regards,

Bob
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