In one of my virtual machines (Win7-sp1 pro) with Sophos 10.2, all Sophos services except "Sophos Web Intelligence Update" are continuously running. In the sophos main window, nothing is greyed out. Updates are routinely looked up and successfully installed .
Nevertheless, after the first check for updates, the tooltip of the tray icon switches to "Sophos protection disabled".
My other virtual or physical machines don't do so. If I restart SAVservice or SAVadminservice, nothing changes. If I forcefully stop the process of ALmon.exe and restart it, the tooltip changes to "Sophos protection" - but only until the next check for updates or a Windows reboot.
[I am aware of the handful of similar threads in this forum]
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