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Starting Sophos Management Service Service

JezOldfield

The Sophos Management Service will not start with an unspecified error (0x80004005).

I have tried changing the login to system and also deleting the following reg key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management Tools\DatabaseUser]

I am guessing it could be one of many things, but i would appreciate any tips on what to try next please?

Thanks,

Jez Oldfield

:13367


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  • 0

    Hi,

    Please do not remove:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos \
    if you're going to reinstall SEC and you have existing clients managed as this will remove the very important key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Certification Manager\CertAuthStore


    If this is removed and you perform a fresh installation all clients will need to be reinstalled in order for them to get the new certificates.  It is by design that on uninstall of SEC the above key is left so on a reinstall new certificates are not generated and clients don't mismatch.

    If you need to delete the key prior to reinstalling with existing clients managed by the system, you can backup the:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Certification Manager\CertAuthStore \
    key to a reg file then delete:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos \
    but before you install again (has to be before), please reimport the  

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Certification Manager\CertAuthStore \
    key and check it's in place before reinstalling.

    Note: it is very important to have a backup of the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Certification Manager\CertAuthStore \
    put it in a safe if you have to :) 


    Note: Also ensure the wow6432node is in place on a 64-bit machine.
     

    Regards,

    Jak

    :14195
Reply
  • 0

    Hi,

    Please do not remove:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos \
    if you're going to reinstall SEC and you have existing clients managed as this will remove the very important key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Certification Manager\CertAuthStore


    If this is removed and you perform a fresh installation all clients will need to be reinstalled in order for them to get the new certificates.  It is by design that on uninstall of SEC the above key is left so on a reinstall new certificates are not generated and clients don't mismatch.

    If you need to delete the key prior to reinstalling with existing clients managed by the system, you can backup the:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Certification Manager\CertAuthStore \
    key to a reg file then delete:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos \
    but before you install again (has to be before), please reimport the  

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Certification Manager\CertAuthStore \
    key and check it's in place before reinstalling.

    Note: it is very important to have a backup of the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Certification Manager\CertAuthStore \
    put it in a safe if you have to :) 


    Note: Also ensure the wow6432node is in place on a 64-bit machine.
     

    Regards,

    Jak

    :14195
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