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Starting Sophos Management Service Service

JezOldfield

The Sophos Management Service will not start with an unspecified error (0x80004005).

I have tried changing the login to system and also deleting the following reg key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management Tools\DatabaseUser]

I am guessing it could be one of many things, but i would appreciate any tips on what to try next please?

Thanks,

Jez Oldfield

:13367


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    Good Day JezOldfield

    as a last resort, you are going to re-install the console, as it is not linking to the database,

    you are going to need to remove the it from the add\remove programs, delete the database, ensure Sophos reg keys are removed from the registry.

    found at following location: HKLocalmachine | Software | Sophos

    once all removed, restart machine, then re-install console full installation, so a new database will be created, then the service should start.

    Kind regards

    :14193
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  • 0

    Good Day JezOldfield

    as a last resort, you are going to re-install the console, as it is not linking to the database,

    you are going to need to remove the it from the add\remove programs, delete the database, ensure Sophos reg keys are removed from the registry.

    found at following location: HKLocalmachine | Software | Sophos

    once all removed, restart machine, then re-install console full installation, so a new database will be created, then the service should start.

    Kind regards

    :14193
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