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Starting Sophos Management Service Service

JezOldfield

The Sophos Management Service will not start with an unspecified error (0x80004005).

I have tried changing the login to system and also deleting the following reg key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management Tools\DatabaseUser]

I am guessing it could be one of many things, but i would appreciate any tips on what to try next please?

Thanks,

Jez Oldfield

:13367


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    Hi,

    So the managment service is pointing at a SOPHOS45 database, so I assume you are running SEC 4.5?

    Does the SOPHOS45 database exist in the SQL instance in use by Sophos?  Running the command:

    sqlcmd -E -S .\SOPHOS -Q "select * from sysdatabases"

    Will list the databases in a local SOPHOS named SQL instance. I have assumed you have a local SOPHOS named instance.

    Jak

    :13763
Reply
  • 0

    Hi,

    So the managment service is pointing at a SOPHOS45 database, so I assume you are running SEC 4.5?

    Does the SOPHOS45 database exist in the SQL instance in use by Sophos?  Running the command:

    sqlcmd -E -S .\SOPHOS -Q "select * from sysdatabases"

    Will list the databases in a local SOPHOS named SQL instance. I have assumed you have a local SOPHOS named instance.

    Jak

    :13763
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