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Standalone install not updating

Hello,

I have a new work computer that I needed to install Sophos on. My old work computer was running Sophos Endpoint 10.8.

I followed the instructions in the post linked below, which were helpful and I was able to get Sophos installed and updating.

However, the new installation of Sophos is only version 9.5. I had the impression that it would update automatically to version 10.8, but it seems like the AutoUpdate program is skipping through downloading the upgrades (when I force an update, "downloading package 1 of 3" displays quickly and then disappears). Does anybody know how I can upgrade Sophos to version 10.8?

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0 MEric over 3 years ago

Hi Matteo,

I suspect there is a failure on the download of the package. In order to troubleshoot this we'd likely need to look at the logs. Are you able to share with us a copy of C:\ProgramData\Sophos\AutoUpdate\ALUpdate.log for us to find the cause?
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0 Matteo S over 3 years ago in reply to MEric

I will get the log to you the next time I am at work.
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0 Matteo S over 3 years ago in reply to MEric

I will get the log to you the next time I am at work.
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