Unable install sophos endpoint

Hi guys, i have some problem to installing sophos endpoint.

there some error : CompetitorDetectionCommand::on standard exception: Could not connect. Error code = 0x80041002\n

what should i do for fix this?

Thanks

 

here some SophosCloudInstaller log

2020-06-15T05:48:06.2846384Z INFO : Stage 1 command-line options:
2020-06-15T05:48:06.2846384Z INFO : ---
2020-06-15T05:48:06.2846384Z INFO : Quiet mode on: 0
2020-06-15T05:48:06.2846384Z INFO : Automatic Proxy detection disabled: 0
2020-06-15T05:48:06.2846384Z INFO : No feedback mode on: 0
2020-06-15T05:48:06.2846384Z INFO : Dump feedback enabled: 0
2020-06-15T05:48:06.2846384Z INFO : Bypass competitor removal: 0
2020-06-15T05:48:06.2846384Z INFO : Using CRT catalog file path: --
2020-06-15T05:48:06.2846384Z INFO : Only register endpoint with Central: 0
2020-06-15T05:48:06.2846384Z INFO : Log messages between endpoint and Central: 0
2020-06-15T05:48:06.2846384Z INFO : Log command-line passed to executables: 0
2020-06-15T05:48:06.2846384Z INFO : Using custom server that hosts the installer stage2 filename : --
2020-06-15T05:48:06.2846384Z INFO : Using cloud group: --
2020-06-15T05:48:06.2846384Z INFO : Overriding computer name: --
2020-06-15T05:48:06.3002642Z INFO : Overriding computer description: --
2020-06-15T05:48:06.3002642Z INFO : Overriding domain name: --
2020-06-15T05:48:06.3002642Z INFO : Language will be set to: --
2020-06-15T05:48:06.3002642Z INFO : Using message relays: --
2020-06-15T05:48:06.3002642Z INFO : Proxy address: --
2020-06-15T05:48:06.3002642Z INFO : Proxy user name: --
2020-06-15T05:48:06.3002642Z INFO : Using custom customer token: --
2020-06-15T05:48:06.3002642Z INFO : Using specified products: --
2020-06-15T05:48:06.3002642Z INFO : Using certificates from the MCS app data folder.: 0
2020-06-15T05:48:06.3002642Z INFO : Using custom customer ID.: --
2020-06-15T05:48:06.3002642Z INFO : Using specified user ID.: --
2020-06-15T05:48:06.3002642Z INFO : Using local install source.: --
2020-06-15T05:48:06.3002642Z INFO : Using experimental SRV.: --
2020-06-15T05:48:06.3002642Z INFO : Invoked as part of SEC migration.: 0
2020-06-15T05:48:06.3002642Z INFO : ---
2020-06-15T05:48:06.3002642Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/168c138b-6df6-4f2c-bab6-71a905213892
2020-06-15T05:48:06.3158871Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-06-15T05:48:06.3158871Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-06-15T05:48:06.3158871Z INFO : Set security protocol: 00000800
2020-06-15T05:48:06.3158871Z INFO : Opening connection to dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com
2020-06-15T05:48:06.3158871Z INFO : Request content size: 30
2020-06-15T05:48:07.3471960Z INFO : Sending request
2020-06-15T05:48:07.3471960Z INFO : Request sent
2020-06-15T05:48:07.6128623Z INFO : Sending request
2020-06-15T05:48:07.6128623Z INFO : Request sent
2020-06-15T05:48:07.6128623Z INFO : Response status code: 200
2020-06-15T05:48:07.6128623Z INFO : Response data size: 174
2020-06-15T05:48:07.6128623Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-06-15T05:48:07.6128623Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com","stage2_filename":"stage2-1.8.524.0-08883a5fcccb4b3728991dd6338dba067778935676ae8842bf0b1ef72f702be8.tar.gz"}'
2020-06-15T05:48:07.6128623Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.8.524.0-08883a5fcccb4b3728991dd6338dba067778935676ae8842bf0b1ef72f702be8.tar.gz
2020-06-15T05:48:07.6128623Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-06-15T05:48:07.6128623Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-06-15T05:48:07.6128623Z INFO : Set security protocol: 00000800
2020-06-15T05:48:07.6128623Z INFO : Opening connection to downloads.sophos.com
2020-06-15T05:48:07.6128623Z INFO : Request content size: 0
2020-06-15T05:48:07.9097532Z INFO : Sending request
2020-06-15T05:48:07.9097532Z INFO : Request sent
2020-06-15T05:48:09.7536099Z INFO : Response status code: 200
2020-06-15T05:48:09.7536099Z INFO : Response data size: 1775099
2020-06-15T05:48:09.7536099Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-06-15T05:48:09.7536099Z INFO : Extracting files:
2020-06-15T05:48:09.7536099Z INFO : integrity.dat
2020-06-15T05:48:09.7536099Z INFO : manifest.dat
2020-06-15T05:48:09.7536099Z INFO : scf.dat
2020-06-15T05:48:09.7536099Z INFO : sof.dat
2020-06-15T05:48:09.7536099Z INFO : SophosSetup_Stage2.exe
2020-06-15T05:48:09.8317215Z INFO : SUL.dll
2020-06-15T05:48:09.8785990Z INFO : Management Certs/sophosca1.crl
2020-06-15T05:48:09.8785990Z INFO : Management Certs/sophosca1.crt
2020-06-15T05:48:09.8785990Z INFO : Management Certs/sophosca2.crl
2020-06-15T05:48:09.8785990Z INFO : Management Certs/sophosca2.crt
2020-06-15T05:48:09.8785990Z INFO : Management Certs/sophosca3.crl
2020-06-15T05:48:09.8785990Z INFO : Management Certs/sophosca3.crt
2020-06-15T05:48:09.8785990Z INFO : Management Certs/sophosca4.crl
2020-06-15T05:48:09.8785990Z INFO : Management Certs/sophosca4.crt
2020-06-15T05:48:09.8785990Z INFO : ManifestCerts/rootca.crl
2020-06-15T05:48:09.8785990Z INFO : ManifestCerts/rootca.crt
2020-06-15T05:48:09.8785990Z INFO : ManifestCerts/rootca384.crl
2020-06-15T05:48:09.8942234Z INFO : ManifestCerts/rootca384.crt
2020-06-15T05:48:09.8942234Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
2020-06-15T05:48:10.0192272Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2020-06-15T05:48:10.3473705Z INFO : Stage 2 command-line options:
2020-06-15T05:48:10.3473705Z INFO : ---
2020-06-15T05:48:10.3473705Z INFO : Parent PID: 2380
2020-06-15T05:48:10.3473705Z INFO : Server: dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2020-06-15T05:48:10.3473705Z INFO : Message relays: --
2020-06-15T05:48:10.3473705Z INFO : Suppressing feedback: 0
2020-06-15T05:48:10.3473705Z INFO : Dump feedback to disk: 0
2020-06-15T05:48:10.3473705Z INFO : Register only: 0
2020-06-15T05:48:10.3473705Z INFO : Trail logging: 0
2020-06-15T05:48:10.3473705Z INFO : Command-line logging: 0
2020-06-15T05:48:10.3473705Z INFO : Bypassing competitor removal: 0
2020-06-15T05:48:10.3473705Z INFO : CRT catalog: --
2020-06-15T05:48:10.3473705Z INFO : Language: --
2020-06-15T05:48:10.3473705Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20200615_054806.log
2020-06-15T05:48:10.3473705Z INFO : Group: --
2020-06-15T05:48:10.3473705Z INFO : Quiet: 0
2020-06-15T05:48:10.3473705Z INFO : Virtual appliance: 0
2020-06-15T05:48:10.3473705Z INFO : Proxy address: --
2020-06-15T05:48:10.3473705Z INFO : Proxy user: --
2020-06-15T05:48:10.3473705Z INFO : Overriding computer name: --
2020-06-15T05:48:10.3473705Z INFO : Overriding computer description: --
2020-06-15T05:48:10.3473705Z INFO : Overriding domain: --
2020-06-15T05:48:10.3473705Z INFO : Disable proxy detection: 0
2020-06-15T05:48:10.3473705Z INFO : Customer Token Specified: 168c138b-6df6-4f2c-bab6-71a905213892
2020-06-15T05:48:10.3473705Z INFO : Products: all
2020-06-15T05:48:10.3473705Z INFO : Pipe write handle: 1324
2020-06-15T05:48:10.3473705Z INFO : MCS Certificates Folder: 0
2020-06-15T05:48:10.3473705Z INFO : MCS Customer Id: 3a135668-efae-940f-49f9-602f50ea4b0e
2020-06-15T05:48:10.3473705Z INFO : User Id: 59aca37c19cf2312ca7d4f56
2020-06-15T05:48:10.3473705Z INFO : Local install source: --
2020-06-15T05:48:10.3473705Z INFO : Name of SRV domain: --
2020-06-15T05:48:10.3473705Z INFO : Partner Id: --
2020-06-15T05:48:10.3473705Z INFO : Customer Estate Id: --
2020-06-15T05:48:10.3473705Z INFO : Invoked as part of SEC migration: 0
2020-06-15T05:48:10.3473705Z INFO : ---
2020-06-15T05:48:10.3473705Z INFO : User name: IT
2020-06-15T05:48:10.3473705Z INFO : GetUserNameEx/NameDnsDomain: The user name is not available in the specified format. Assuming non-Domain computer.
2020-06-15T05:48:10.3786243Z INFO : User profile loaded
2020-06-15T05:48:10.3786243Z INFO : Model::server value changed to: dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2020-06-15T05:48:10.3786243Z INFO : Model::messageRelays value changed to be size: 0
2020-06-15T05:48:10.3786243Z INFO : Model::group value changed to:
2020-06-15T05:48:10.3786243Z INFO : Model::parentPid value changed to: 2380
2020-06-15T05:48:10.3786243Z INFO : Model::products changed to: all
2020-06-15T05:48:10.3786243Z INFO : Model::customer token value changed to: 168c138b-6df6-4f2c-bab6-71a905213892
2020-06-15T05:48:10.3786243Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
2020-06-15T05:48:10.3786243Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
2020-06-15T05:48:10.3786243Z INFO : Model:: MCS customer id value changed to: 3a135668-efae-940f-49f9-602f50ea4b0e
2020-06-15T05:48:10.3786243Z INFO : Sophos Endpoint Defense is not installed
2020-06-15T05:48:10.3786243Z INFO : Not tamper-protected by SED
2020-06-15T05:48:10.3786243Z INFO : detectedMsiInstalledMcs.installed: 0
2020-06-15T05:48:10.3786243Z INFO : Not migrating from SEC endpoint.
2020-06-15T05:48:10.3786243Z INFO : Beginning command definition.
2020-06-15T05:48:10.3786243Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
2020-06-15T05:48:10.3786243Z INFO : Adding command to wait for SAU update to complete.
2020-06-15T05:48:10.3786243Z INFO : Adding competitor detection command.
2020-06-15T05:48:10.3786243Z INFO : Adding command to register with Sophos cloud.
2020-06-15T05:48:10.3786243Z INFO : Adding command to download product suite.
2020-06-15T05:48:10.3786243Z INFO : Adding command to uninstall existing products.
2020-06-15T05:48:10.3786243Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
2020-06-15T05:48:10.3786243Z INFO : Adding command to allow tamper protected reinstalls.
2020-06-15T05:48:10.3786243Z INFO : Adding commands to uninstall remaining existing products.
2020-06-15T05:48:10.3786243Z INFO : Adding command to remove existing installation of Sophos System Protection
2020-06-15T05:48:10.3786243Z INFO : Adding command to remove existing installation of Sophos Heartbeat
2020-06-15T05:48:10.3786243Z INFO : Adding command to remove existing installation of Sophos Network Access Control
2020-06-15T05:48:10.3786243Z INFO : Adding command to remove existing installation of Sophos Client Firewall
2020-06-15T05:48:10.3786243Z INFO : Adding command to remove existing installation of Sophos Patch
2020-06-15T05:48:10.3786243Z INFO : Adding command to remove existing installation of Sophos Clean
2020-06-15T05:48:10.3786243Z INFO : Adding command to retrieve policy.
2020-06-15T05:48:10.3786243Z INFO : Adding command to prepare for installation.
2020-06-15T05:48:10.3786243Z INFO : Adding command to install Sophos cloud.
2020-06-15T05:48:10.3786243Z INFO : Command definition complete.
2020-06-15T05:48:10.3786243Z INFO : Stage 1 version:1.8.524.0
2020-06-15T05:48:10.3942494Z INFO : Stage 2 version:1.8.524.0
2020-06-15T05:48:10.3942494Z INFO : OS version: 6.2.9200.
2020-06-15T05:48:10.3942494Z INFO : Service pack: 0.0.
2020-06-15T05:48:10.3942494Z INFO : System Language: 1033.
2020-06-15T05:48:10.3942494Z INFO : User Language: 1033.
2020-06-15T05:48:10.3942494Z INFO : 64 bit: yes.
2020-06-15T05:48:10.3942494Z INFO : FindMainWindow: pid=2380
2020-06-15T05:48:10.3942494Z INFO : Window is main control window of process
2020-06-15T05:48:10.3942494Z INFO : ::EnumWindows stopped early; window found
2020-06-15T05:48:10.3942494Z INFO : _bestHandle=00090E20
2020-06-15T05:48:11.2849331Z INFO : Running System Property Check: VerifyTrust ...
2020-06-15T05:48:11.3474240Z INFO : System Property Check: VerifyTrust - PASSED
2020-06-15T05:48:11.4255862Z INFO : Running System Property Check: HostnameLength ...
2020-06-15T05:48:11.4255862Z INFO : Initialized Winsock subsystem
2020-06-15T05:48:11.4255862Z INFO : Valid hostname length
2020-06-15T05:48:11.4255862Z INFO : System Property Check: HostnameLength - PASSED
2020-06-15T05:48:11.4880902Z INFO : Running System Property Check: GroupNameLength ...
2020-06-15T05:48:11.4880902Z INFO : System Property Check: GroupNameLength - PASSED
2020-06-15T05:48:11.5505892Z INFO : Running System Property Check: IsAdministrator ...
2020-06-15T05:48:11.5505892Z INFO : System Property Check: IsAdministrator - PASSED
2020-06-15T05:48:11.6130940Z INFO : Running System Property Check: PendingReboots ...
2020-06-15T05:48:11.6130940Z INFO : System Property Check: PendingReboots - PASSED
2020-06-15T05:48:11.6755973Z INFO : Running System Property Check: PrimaryDriveSpace ...
2020-06-15T05:48:11.6755973Z INFO : Enough space: 128913 Mb
2020-06-15T05:48:11.6755973Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2020-06-15T05:48:11.7381014Z INFO : Running System Property Check: MsXml ...
2020-06-15T05:48:11.7381014Z INFO : System Property Check: MsXml - PASSED
2020-06-15T05:48:11.8006026Z INFO : Running System Property Check: NotFirewall ...
2020-06-15T05:48:11.8006026Z INFO : System Property Check: NotFirewall - PASSED
2020-06-15T05:48:11.8631088Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2020-06-15T05:48:11.8631088Z INFO : No HitmanPro.Alert Installed
2020-06-15T05:48:11.8631088Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2020-06-15T05:48:11.9256107Z INFO : Running System Property Check: NotInvincea ...
2020-06-15T05:48:11.9256107Z INFO : System Property Check: NotInvincea - PASSED
2020-06-15T05:48:11.9880855Z INFO : Running System Property Check: NotMessageRelay ...
2020-06-15T05:48:11.9880855Z INFO : RMS is not installed on the endpoint
2020-06-15T05:48:11.9880855Z INFO : System Property Check: NotMessageRelay - PASSED
2020-06-15T05:48:12.0506189Z INFO : Running System Property Check: NotNac ...
2020-06-15T05:48:12.0506189Z INFO : System Property Check: NotNac - PASSED
2020-06-15T05:48:12.1131215Z INFO : Running System Property Check: NotPatch ...
2020-06-15T05:48:12.1131215Z INFO : System Property Check: NotPatch - PASSED
2020-06-15T05:48:12.1756248Z INFO : Running System Property Check: NotPureMessageDomino ...
2020-06-15T05:48:12.1756248Z INFO : System Property Check: NotPureMessageDomino - PASSED
2020-06-15T05:48:12.2381282Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2020-06-15T05:48:12.2381282Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2020-06-15T05:48:12.3006015Z INFO : Running System Property Check: NotSharePoint ...
2020-06-15T05:48:12.3006015Z INFO : System Property Check: NotSharePoint - PASSED
2020-06-15T05:48:12.3631341Z INFO : Running System Property Check: NotSecServer ...
2020-06-15T05:48:12.3631341Z INFO : System Property Check: NotSecServer - PASSED
2020-06-15T05:48:12.4256375Z INFO : Running System Property Check: NotSum ...
2020-06-15T05:48:12.4256375Z INFO : System Property Check: NotSum - PASSED
2020-06-15T05:48:12.4881430Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
2020-06-15T05:48:12.4881430Z INFO : Not tamper protected
2020-06-15T05:48:12.4881430Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
2020-06-15T05:48:12.5506442Z INFO : Running System Property Check: RAMSize ...
2020-06-15T05:48:12.5506442Z INFO : System Property Check: RAMSize - PASSED
2020-06-15T05:48:12.6131475Z INFO : Running System Property Check: SupportedArchitecture ...
2020-06-15T05:48:12.6131475Z INFO : IsWow64Process2 not available on older platforms
2020-06-15T05:48:12.6131475Z INFO : System Property Check: SupportedArchitecture - PASSED
2020-06-15T05:48:12.6756486Z INFO : Running System Property Check: SupportedOS ...
2020-06-15T05:48:12.6756486Z INFO : Running on workstation.
2020-06-15T05:48:12.6756486Z INFO : System Property Check: SupportedOS - PASSED
2020-06-15T05:48:12.7381542Z INFO : Running System Property Check: ValidTempDirectory ...
2020-06-15T05:48:12.7381542Z INFO : Temp folder exists.
2020-06-15T05:48:12.7381542Z INFO : System Property Check: ValidTempDirectory - PASSED
2020-06-15T05:48:12.8006575Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
2020-06-15T05:48:12.8006575Z INFO : No local install source folder to validate.
2020-06-15T05:48:12.8006575Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
2020-06-15T05:48:12.8631616Z INFO : Running System Property Check: ValidServer ...
2020-06-15T05:48:12.8631616Z INFO : System Property Check: ValidServer - PASSED
2020-06-15T05:48:12.9256635Z INFO : Running System Property Check: ValidDeploymentInfo ...
2020-06-15T05:48:12.9256635Z INFO : Current Time: 2020-06-15T05:48:12.925000
2020-06-15T05:48:12.9256635Z INFO : This computer is part of the workgroup: WORKGROUP
2020-06-15T05:48:12.9256635Z INFO : Domain Name: WORKGROUP
2020-06-15T05:48:12.9256635Z INFO : Computer Name: HP
2020-06-15T05:48:12.9256635Z INFO : Computer Description is not available.
2020-06-15T05:48:12.9256635Z INFO : Operating System: WIN8
2020-06-15T05:48:12.9256635Z INFO : ProductType: 100
2020-06-15T05:48:12.9256635Z INFO : Last logged on user was: HP\\IT
2020-06-15T05:48:12.9256635Z INFO : Fully Qualified Domain Name: HP
2020-06-15T05:48:12.9256635Z INFO : Processor architecture: x64
2020-06-15T05:48:12.9256635Z INFO : OS Major Version: 6 and OS Minor Version: 2
2020-06-15T05:48:12.9256635Z INFO : Friendly OS Name: WIN8
2020-06-15T05:48:12.9256635Z INFO : Is server?: 0
2020-06-15T05:48:12.9256635Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
2020-06-15T05:48:12.9256635Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-06-15T05:48:12.9256635Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-06-15T05:48:12.9256635Z INFO : Set security protocol: 00000800
2020-06-15T05:48:12.9256635Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2020-06-15T05:48:12.9256635Z INFO : Sending request for connection confirmation through potential proxy
2020-06-15T05:48:12.9256635Z INFO : Request content size: 0
2020-06-15T05:48:13.9725960Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-06-15T05:48:13.9725960Z INFO : Certificate check succeeded
2020-06-15T05:48:13.9725960Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-06-15T05:48:14.2226101Z INFO : Response status code: 200
2020-06-15T05:48:14.2226101Z INFO : Response data size: 168
2020-06-15T05:48:14.2226101Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-06-15T05:48:14.2226101Z INFO : Request content size: 1425
2020-06-15T05:48:14.2226101Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-06-15T05:48:14.2226101Z INFO : Certificate check succeeded
2020-06-15T05:48:14.2226101Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-06-15T05:48:14.5350938Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-06-15T05:48:14.5350938Z INFO : Certificate check succeeded
2020-06-15T05:48:14.5350938Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-06-15T05:48:14.5350938Z INFO : Response status code: 200
2020-06-15T05:48:14.5350938Z INFO : Response data size: 279
2020-06-15T05:48:14.5350938Z INFO : Parsing message received for deployment token: {"products":[{"product":"DEVICE_ENCRYPTION","supported":true,"reasons":[]},{"product":"INTERCEPT_ADVANCED_EDR","supported":true,"reasons":[]}],"dciFileName":"fc4842dcdd95ca626162e0050408b7fb","registrationToken":"e1b979e5255ab99bb8d106431fa0a7af5d940fb25350151d4f435175e2755df3"}
2020-06-15T05:48:14.5350938Z INFO : Model::token value changed to: e1b979e5255ab99bb8d106431fa0a7af5d940fb25350151d4f435175e2755df3
2020-06-15T05:48:14.5350938Z INFO : Licenses available: DEVICE_ENCRYPTION INTERCEPT_ADVANCED_EDR
2020-06-15T05:48:14.5976287Z INFO : Running System Property Check: InstallationInProgress ...
2020-06-15T05:48:14.5976287Z INFO : System Property Check: InstallationInProgress - PASSED
2020-06-15T05:48:14.6601320Z INFO : Running System Property Check: SafeGuardEncryption ...
2020-06-15T05:48:14.6601320Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2020-06-15T05:48:14.6601320Z INFO : Product is not installed
2020-06-15T05:48:14.6601320Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): true
2020-06-15T05:48:14.6601320Z INFO : System Property Check: SafeGuardEncryption - PASSED
2020-06-15T05:48:16.6290651Z INFO : Starting installation process.
2020-06-15T05:48:16.6290651Z INFO : About to execute command: CleanSophosIfeoKeysCommand
2020-06-15T05:48:16.6290651Z INFO : Command 'CleanSophosIfeoKeysCommand' completed with success with reboot code '0' and error message ''.
2020-06-15T05:48:16.6290651Z INFO : About to execute command: WaitForSauUpdateCommand
2020-06-15T05:48:16.6290651Z INFO : SAU update is not in progress
2020-06-15T05:48:16.6290651Z INFO : Command 'WaitForSauUpdateCommand' completed with success with reboot code '0' and error message ''.
2020-06-15T05:48:16.6290651Z INFO : About to execute command: CompetitorDetector
2020-06-15T05:48:16.6446902Z ERROR : CompetitorDetectorCommand::onRun standard exception: Could not connect. Error code = 0x80041002\n
2020-06-15T05:48:16.6446902Z INFO : Command 'CompetitorDetector' completed with failure with reboot code '0' and error message ''.
2020-06-15T05:48:16.6446902Z ERROR : Installation failed.
2020-06-15T05:48:16.6446902Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/
2020-06-15T05:48:16.6446902Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-06-15T05:48:16.6446902Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-06-15T05:48:16.6446902Z INFO : Set security protocol: 00000800
2020-06-15T05:48:16.6446902Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2020-06-15T05:48:16.6446902Z INFO : Sending request for connection confirmation through potential proxy
2020-06-15T05:48:16.6446902Z INFO : Request content size: 0
2020-06-15T05:48:16.6446902Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-06-15T05:48:16.6446902Z INFO : Certificate check succeeded
2020-06-15T05:48:16.6446902Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-06-15T05:48:18.3322805Z INFO : Response status code: 400
2020-06-15T05:48:18.3322805Z INFO : Response data size: 0
2020-06-15T05:48:18.3322805Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 400
2020-06-15T05:48:18.3322805Z INFO : Failed to connect using proxy ''
2020-06-15T05:48:18.3322805Z WARNING : Failed to send alc event to: dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/sophos/management/ep/install/events/endpoint/
2020-06-15T05:48:19.8011106Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2020-06-15T05:48:19.8636169Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2020-06-15T05:48:19.8636169Z INFO : Sending HTTP 'PUT' request to: prod/2020-06-15T05:48:19Z-2020-06-15T05:48:19Z-3913af10-6d8b-59d4-bcf4-616ec8e1320f.json
2020-06-15T05:48:19.8636169Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-06-15T05:48:19.8636169Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-06-15T05:48:19.8792398Z INFO : Set security protocol: 00000800
2020-06-15T05:48:19.8792398Z INFO : Opening connection to t1.sophosupd.com
2020-06-15T05:48:19.8792398Z INFO : Request content size: 3279
2020-06-15T05:48:21.0824592Z INFO : Sending request
2020-06-15T05:48:21.0824592Z INFO : Request sent
2020-06-15T05:48:22.5200053Z INFO : Sending request
2020-06-15T05:48:22.5200053Z INFO : Request sent
2020-06-15T05:48:22.5200053Z INFO : Response status code: 200
2020-06-15T05:48:22.5200053Z INFO : Response data size: 0
2020-06-15T05:48:22.5200053Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-06-15T05:48:22.5200053Z INFO : Telemetry Response:
2020-06-15T05:48:22.5200053Z INFO : User profile unloaded
2020-06-15T05:48:22.5200053Z INFO : Cleaning up extracted files
2020-06-15T05:48:22.6606687Z ERROR : Exception: Setup program failed with code: 1