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After the 9.9.7 Sophos Anti-Virus update I have found that our devices are automatically authenticating to the print server using the credentials found in the Sophos preferences under the AutoUpdate section in the Primary Location Username and Password fields.
This is particularly problematic as you cannot see these credentials in Keychain Access and therefore cannot clear them to replace them with the correct user credentials that were being used to authenticate prior to this update.
I tried uninstalling Sophos and then tried printing again, same thing, the Print Server logs still showed jobs coming from the user "sophosupdatemgr" the username found in the users preferences.
It was not until after I rebooted and then reinstalled the print driver that the printing dialogue prompted for user credentials, which I was then able to select "save" and it created a Keychain entry which seems to fix the issue.However the problem now is that it is not possible for us to perform this workaround on 200+ user devices.
Hi Rory Powell
We have discussed this issue with our product support team and I'd suggest you open a case here with the SDU from MAC OS client as this issue will probably need more troubleshooting.
Please PM me the case number once it is created.
In reply to Jasmin:
In reply to Rory Powell:
Hi Rory Powell
Thank you for the PM me the case number. I'll get back to you once I have an update on this.
I'd request you to collect the SDU from the machine and wait for the email from the engineer if he needs any other logs. Once the logs have been received, the case will be escalated to the next level engineer.
SDU provided in PM
I'd request you send an email to the support case with the SDU logs as they will be documented on the case and will be visible to everyone whenever it is escalated to a higher level.
Thank you for your co-operation.