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I know this gets asked a lot but I can't find a solution anywhere. It's a standalone PC and I'm the administrator, my SAV version is 10.8.1.316 and the login details are correct. Latest log is attached.
Many thanks for your help with this.
Would you please suggest about the username and password you have configured for Sophos update on your endpoint?
If you are an end-user, I'd recommend you to contact your security administrator first as it might be a minor issue of username and password of Sophos which needs for update of the Anti-Virus.
I don't think the license credentials are correct: Trace(2020-Feb-11 13:37:07): Failed to authenticate
10.8.1 is pretty old, it must have complained for quite some time, more than a year. Can't say if the Failed could be the result of a long since expired license. As Jasmin has said, you should contact your admin.