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High CPU consumption for swi_fc.exe

OS:Windows 10 with Sophos endpoint 10.8.3

 

My cpu consumtion is alway high. High CPU consumption for swi_fc.exe and savservice.exe. these two processes are always in top 10 of CPU consumption. When I open a new browser/browsers it becomes worse and the CPU tanks to 100% making my system unresponsive temporarily. can anyone guide me to some diagnostics so I find out why this is happenning.

see screenshot below for average CPU consumtion



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  • Do you see it with "Version 10.8.4.3 VE3.74.1"

    https://downloads.sophos.com/readmes/sesc_onprem_rneng.html

    I suspect it could be this:

    WINEP-13683

    Sophos Anti-Virus

    Resolved a resource leak seen with EPP in some configurations.

    Swi_fc is a component of EPP.  If the process stops and then starts I assume it's fine for a while?

    You can stop it by closing all browser processes, e,g. Chrome.exe, Iexplore.exe, etc and stop the swi_filter service. The running swi_fc.exe should then exit.  You can kill it if not.  When you start the swi_filter service again, a new swi_fc.exe will appear, does that run OK for a while?  If so I'm sure it's the above issue.

    Regards,

    Jak

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