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Sophos Anti-Virus 10.8.4.227 update error unable load main virus data

Hello,

i have a problem on a windows 2012 server (lang german so translating error messages) after updating sophos anti-virus on 09/23/19.

Since then i have a notice "Sophos Device Control Service stopped" and in the SAV.txt logfile all entries since then are "Loading of main virus data not possible" (Laden der Hauptvirendaten nicht möglich). SAV-Trace.txt at this time said "2019-09-24T13:11:16.000Z [80] [11568:9592] VEManager.cpp(1442) : [8007000d] Failed to load global SXL ids", and many more after that. Eventvwr shows in about 3 second cycles SEDManager is faulty (SEDManager ist fehlerhaft), SIPSManager is faulty, SWIManager is faulty. All the messages are with event-id 13 from source Sophos Anti-Virus.

Thanks in advance.



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