Right Click Scan Option Missing

I assume it's a 64-bit computer?

Can you try:

1. Open an admin command prompt.

2. Change directory to C:\WINDOWS\SysWOW64\ e.g.

CD C:\WINDOWS\SysWOW64\

3. Run the command (all one line):
"C:\Program Files (x86)\Sophos\Sophos Anti-Virus\\NATIVE.EXE" 37 REGSVR32.EXE /s "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\\SavShellExtX64.dll"

Does that add it back

Regards,

Jak

I assume it's a 64-bit computer?

Can you try:

1. Open an admin command prompt.

2. Change directory to C:\WINDOWS\SysWOW64\ e.g.

CD C:\WINDOWS\SysWOW64\

3. Run the command (all one line):
"C:\Program Files (x86)\Sophos\Sophos Anti-Virus\\NATIVE.EXE" 37 REGSVR32.EXE /s "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\\SavShellExtX64.dll"

Does that add it back

Regards,

Jak

All as one line? You have two lines there, each in quotes. I'm getting the error: "'C:\Program' is not recognized as an internal or external command.  

Can you please provide what you have above again - but without the quotes?  In other words show it EXACTLY as I would type it at the command prompt?  Thanks !  

Does that help?

I still get:

"'"C:/Program Files (x86)\Sophos\Sophos Anti-Virus\Native.EXE"' is not recognized as an internal or external command, operable program or batch file."

I also don't see 'NATIVE.EXE' in the directory specified. It's all just .dll files.  

Can you copy it from the cache of SAU, e.g.

C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\native\amd64\

The command ran without errors, but I still don't have a scan option on the R-Click menu.