Right Click Scan Option Missing

I have right-click scanning enabled, but after a recent Windows update, I no longer see the option to scan files with Sophos when I right click. How can I restore this option in Windows Explorer?  

 

Version 10.8 - Last updated today, 8/10/2019. 

  • I assume it's a 64-bit computer?

    Can you try:

    1. Open an admin command prompt.

    2. Change directory to C:\WINDOWS\SysWOW64\ e.g.

     

    CD C:\WINDOWS\SysWOW64\

    3. Run the command (all one line):
    "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\\NATIVE.EXE" 37 REGSVR32.EXE /s "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\\SavShellExtX64.dll"

    Does that add it back

    Regards,

    Jak

  • In reply to jak:

    All as one line? You have two lines there, each in quotes. I'm getting the error: "'C:\Program' is not recognized as an internal or external command.  

    Can you please provide what you have above again - but without the quotes?  In other words show it EXACTLY as I would type it at the command prompt?  Thanks !  

  • In reply to M D2:

    Does that help?

  • In reply to jak:

    I still get:

    "'"C:/Program Files (x86)\Sophos\Sophos Anti-Virus\Native.EXE"' is not recognized as an internal or external command, operable program or batch file."

     

    I also don't see 'NATIVE.EXE' in the directory specified. It's all just .dll files.  

  • In reply to M D2:

    Can you copy it from the cache of SAU, e.g.

    C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\native\amd64\

     

     

  • In reply to jak:

    The command ran without errors, but I still don't have a scan option on the R-Click menu.