Security Health - Running malware in quarantine or cleanup failure

Hi, in my sophos central i find a pc with STATUS - Security Health - Running malware in quarantine or cleanup failure but in the event log are present only this warning/error entry:

Nov 20, 2018 12:13 PM Running malware locally cleared: 'HPmal/Crusher-N' at 'C:\Windows\SysWOW64\cmd.exe'
Nov 20, 2018 12:13 PM Running malware detected: 'HPmal/Crusher-N' at 'C:\Windows\SysWOW64\cmd.exe'

There aren't other warning. 

What should I do to solve the problem?