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Forgot My Password link in Central not working

So I was able to log in successfully to Sophos Central a couple months ago.  I tried today and it would let me in.  I clicked on the "Forgot My Password" link to send me an e-mail and I'm not receiving it.

I called support and they said I'm not listed as a Super Admin which is wrong as I am literally looking at my account on another colleagues computer right now and I'm in there.  I am so frustrated with Sophos Support not being able to help me get back in.  We even tried deleting my account and re-adding it and I STILL don't get an e-mail!



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