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Sophos Endpint Client install failed

Boon Ken Tan

 HI, 

Windows OS 2012 R2

I trying to push the agent instal from sophos enterprise console 5.5, and the pc was able to installed.

But Sophos enterprie console view are still showing error message

I had attached the router log and endpoint log. Please take a look

Fullscreen Agent-20180914-082650.log Download 
14.09.2018 16:26:50 0298 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Agent/Logs/Agent-20180914-082650.log
14.09.2018 16:26:50 0298 I Sophos Management Agent 4.1.1.127 starting...
14.09.2018 16:26:50 0298 I Starting AdapterManager ...
14.09.2018 16:26:50 1684 I Starting AdapterMonitor thread ...
14.09.2018 16:26:50 1684 I Loading new adapters: 4 registered adapters; 0 loaded adapters.
14.09.2018 16:26:50 1684 I Detected new adapter ALC.
14.09.2018 16:26:50 1684 I Loading adapter ALC ...
14.09.2018 16:26:50 1684 I SAUAdapter - SAU RegistryWatcher: Failed to open registry key SOFTWARE\Sophos\AutoUpdate\UpdateStatus\Details with error 2
14.09.2018 16:26:50 1684 I SAUAdapter - SAU IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
14.09.2018 16:26:50 1570 I SAUAdapter - SAU IPCListener::Wait started
14.09.2018 16:26:50 1570 I SAUAdapter - SAU IPCListener::Wait received message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
14.09.2018 16:26:50 1684 W Services::GetAdapterData(), data item name SAUPolicy is unknown
14.09.2018 16:26:50 1570 I SAUAdapter - SAU StartingUpdate has been set
14.09.2018 16:26:50 1570 I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
14.09.2018 16:26:50 1684 I SAUAdapter - SAU AdapterImpl: Could not construct the adapter. MalformedXML: Empty document
14.09.2018 16:26:50 1570 I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
14.09.2018 16:26:50 1684 I SAUAdapter - SAU Returning Adapter: 0072C890
14.09.2018 16:26:50 1684 I SAUAdapter - SAU RegisterStateObserver : 00DED998
14.09.2018 16:26:50 1684 I SAUAdapter - SAU RegisterConfigStateObserver : 00DED99C
14.09.2018 16:26:50 1684 I SAUAdapter - SAU RegisterEventObserver : 00DED9C0
14.09.2018 16:26:50 1684 I Adapter ALC has been loaded successfully.
14.09.2018 16:26:50 1684 I Detected new adapter SAV.
14.09.2018 16:26:50 1684 I Loading adapter SAV ...
14.09.2018 16:26:50 0FCC I SAUAdapter - SAU AdapterImpl::Notify Notifying agent of configuration change...
14.09.2018 16:26:50 0FCC I SAUAdapter - SAU AdapterImpl::Notify Error: ConfigurationState was NULL.
14.09.2018 16:26:50 0FCC I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:26:50 0FCC I ALC state observer notified that ALC is running
14.09.2018 16:26:50 0FCC I ALC state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:26:50 1684 W Services::GetAdapterData(), data item name SAVAdapterConfig is unknown
14.09.2018 16:26:50 1684 W Services::GetAdapterData(), data item name APPCAdapterConfig is unknown
14.09.2018 16:26:50 1684 W Services::GetAdapterData(), data item name TPAdapterConfig is unknown
14.09.2018 16:26:50 1684 W Services::GetAdapterData(), data item name DATCAdapterConfig is unknown
14.09.2018 16:26:50 1684 W Services::GetAdapterData(), data item name DEVCAdapterConfig is unknown
14.09.2018 16:26:50 1684 I Adapter SAV has been loaded successfully.
14.09.2018 16:26:50 1684 I Detected new adapter SED.
14.09.2018 16:26:50 1684 I Loading adapter SED ...
14.09.2018 16:26:50 1684 I SedAdapter: Initialising
14.09.2018 16:26:50 1684 W Services::GetAdapterData(), data item name policy is unknown
14.09.2018 16:26:50 1684 I SedAdapter: Initialization complete
14.09.2018 16:26:50 1684 I SED adapter registering state observer
14.09.2018 16:26:50 1684 I Adapter SED has been loaded successfully.
14.09.2018 16:26:50 1684 I Detected new adapter SWC.
14.09.2018 16:26:50 1684 I Loading adapter SWC ...
14.09.2018 16:26:50 1684 I Creating SwcAdapter
14.09.2018 16:26:50 1684 W Services::GetAdapterData(), data item name SWCPolicy is unknown
14.09.2018 16:26:50 1684 I Registering state observer
14.09.2018 16:26:50 1684 I Registering event observer
14.09.2018 16:26:50 1684 I saving event observer
14.09.2018 16:26:50 1684 I Adapter SWC has been loaded successfully.
14.09.2018 16:26:52 132C I SAV state observer notified that SAV is running
14.09.2018 16:26:52 132C I SAV state observer received a status: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<status xmlns="http://www.sophos.com/EE/EESavStatus"><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="2"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="7"/><ac:onAccess xmlns:ac="com.sophos\mansys\applicationcontrol" value="0"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="19"/><tp:tamperProtectionStatus xmlns:tp="http://www.sophos.com/xml/msys/tamperprotectionstatus.xsd" scanningState="off"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="15"/><dat:dataControlStatus xmlns:dat="http://www.sophos.com/xml/msys/datacontrol.xsd" scanningState="off"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="16"/><dev:deviceControlStatus xmlns:dev="http://www.sophos.com/xml/msys/devicecontrol.xsd" scanningState="off"/><entity><productId>SAVEEXP</productId><product-version>10.8.1 VE3.72.1</product-version><entityInfo>SAVXP.10.8.1 VE3.72.1</entityInfo></entity><vdl-info><virus-engine-version>3.72.1</virus-engine-version><virus-data-version>5.54</virus-data-version><idelist><ide>adwi-eki.ide</ide><ide>age-azkg.ide</ide><ide>age-azki.ide</ide><ide>age-azlf.ide</ide><ide>age-azli.ide</ide><ide>age-azls.ide</ide><ide>age-aznx.ide</ide><ide>age-azoc.ide</ide><ide>age-azox.ide</ide><ide>age-azpo.ide</ide><ide>age-azrm.ide</ide><ide>age-azsh.ide</ide><ide>autosp-j.ide</ide><ide>bank-gws.ide</ide><ide>bank-gwy.ide</ide><ide>bckdo-ab.ide</ide><ide>blada-hg.ide</ide><ide>blada-hk.ide</ide><ide>blada-hr.ide</ide><ide>blada-id.ide</ide><ide>blada-in.ide</ide><ide>blada-ja.ide</ide><ide>chisb-vt.ide</ide><ide>darkc-ht.ide</ide><ide>delf-gui.ide</ide><ide>delf-guy.ide</ide><ide>delf-gvj.ide</ide><ide>delf-gvx.ide</ide><ide>delf-gvy.ide</ide><ide>delf-gwj.ide</ide><ide>docd-ozp.ide</ide><ide>docd-pan.ide</ide><ide>docd-pdf.ide</ide><ide>docd-pdk.ide</ide><ide>docd-phy.ide</ide><ide>docd-pix.ide</ide><ide>docd-pml.ide</ide><ide>docd-pmn.ide</ide><ide>docd-pqb.ide</ide><ide>docdr-et.ide</ide><ide>docph-ad.ide</ide><ide>docph-y.ide</ide><ide>drop-ui.ide</ide><ide>emoge-fn.ide</ide><ide>emoge-fo.ide</ide><ide>emoge-fq.ide</ide><ide>emot-aai.ide</ide><ide>emot-aan.ide</ide><ide>emot-aas.ide</ide><ide>emot-aau.ide</ide><ide>emot-abc.ide</ide><ide>emot-abo.ide</ide><ide>emot-abw.ide</ide><ide>emot-acg.ide</ide><ide>emot-aco.ide</ide><ide>emot-acp.ide</ide><ide>emot-acq.ide</ide><ide>emot-acr.ide</ide><ide>emot-adh.ide</ide><ide>emot-adi.ide</ide><ide>emote-vz.ide</ide><ide>emote-wr.ide</ide><ide>emote-wt.ide</ide><ide>emote-wv.ide</ide><ide>emote-wy.ide</ide><ide>emote-xb.ide</ide><ide>emote-ya.ide</ide><ide>emote-yt.ide</ide><ide>emote-zn.ide</ide><ide>emote-zp.ide</ide><ide>emote-zr.ide</ide><ide>encdo-af.ide</ide><ide>encdo-ah.ide</ide><ide>encdo-an.ide</ide><ide>fare-fih.ide</ide><ide>fare-fiv.ide</ide><ide>fare-fiw.ide</ide><ide>fare-fja.ide</ide><ide>fare-fje.ide</ide><ide>fare-fjs.ide</ide><ide>fare-fkn.ide</ide><ide>fare-fld.ide</ide><ide>fare-flj.ide</ide><ide>fare-fmd.ide</ide><ide>fare-fmg.ide</ide><ide>fare-fnd.ide</ide><ide>fare-fnj.ide</ide><ide>fare-fnx.ide</ide><ide>fare-fol.ide</ide><ide>fare-fpb.ide</ide><ide>fare-fpi.ide</ide><ide>fare-fpt.ide</ide><ide>fare-fpu.ide</ide><ide>fare-fpw.ide</ide><ide>fare-frd.ide</ide><ide>fare-fre.ide</ide><ide>fare-fry.ide</ide><ide>formb-da.ide</ide><ide>formb-dd.ide</ide><ide>formb-dq.ide</ide><ide>formb-dr.ide</ide><ide>formb-ed.ide</ide><ide>formb-eh.ide</ide><ide>formb-eo.ide</ide><ide>formb-eq.ide</ide><ide>formb-eu.ide</ide><ide>formbo-t.ide</ide><ide>formbo-u.ide</ide><ide>fuerbo-g.ide</ide><ide>fuerbo-h.ide</ide><ide>gandcr-w.ide</ide><ide>gen-e.ide</ide><ide>hawke-rx.ide</ide><ide>htadr-al.ide</ide><ide>htmld-ie.ide</ide><ide>hupig-wm.ide</ide><ide>inje-dks.ide</ide><ide>inje-dku.ide</ide><ide>inje-dle.ide</ide><ide>inje-dli.ide</ide><ide>inje-dlo.ide</ide><ide>inje-dlz.ide</ide><ide>inje-dmd.ide</ide><ide>inje-dmj.ide</ide><ide>keylo-dt.ide</ide><ide>ke
14.09.2018 16:26:53 0298 I InitialiseClientLibraryLocal Agent, SOFTWARE\Sophos\Remote Management System\ManagementAgent\Private, , 1,  ... 
14.09.2018 16:26:54 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:26:54 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:26:54 1684 I Something has changed in the adapter registration configuration.
14.09.2018 16:26:55 1684 I Unloading  adapter SED ...
14.09.2018 16:26:55 1684 I SED adapter unregistering state observer
14.09.2018 16:26:55 1684 I Adapter SED has been unloaded.
14.09.2018 16:26:55 1684 I Loading new adapters: 3 registered adapters; 3 loaded adapters.
14.09.2018 16:26:55 1684 I Something has changed in the adapter registration configuration.
14.09.2018 16:26:56 1684 I Loading new adapters: 4 registered adapters; 3 loaded adapters.
14.09.2018 16:26:56 1684 I Detected new adapter SED.
14.09.2018 16:26:56 1684 I Loading adapter SED ...
14.09.2018 16:26:56 1684 I SedAdapter: Initialising
14.09.2018 16:26:56 1684 W Services::GetAdapterData(), data item name policy is unknown
14.09.2018 16:26:56 1684 I SedAdapter: Initialization complete
14.09.2018 16:26:56 1684 I SED adapter registering state observer
14.09.2018 16:26:56 1684 I Adapter SED has been loaded successfully.
14.09.2018 16:26:56 1684 I Something has changed in the adapter registration configuration.
14.09.2018 16:26:57 1684 I Loading new adapters: 4 registered adapters; 4 loaded adapters.
14.09.2018 16:26:58 0FB4 I SAUAdapter - SAU AdapterImpl::Notify Notifying agent of configuration change...
14.09.2018 16:26:58 0FB4 I SAUAdapter - SAU AdapterImpl::Notify Error: ConfigurationState was NULL.
14.09.2018 16:26:58 0FB4 I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:26:58 0FB4 I ALC state observer notified that ALC is running
14.09.2018 16:26:58 0FB4 I ALC state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:26:59 132C I SAV state observer notified that SAV is running
14.09.2018 16:26:59 132C I SAV state observer received a status: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<status xmlns="http://www.sophos.com/EE/EESavStatus"><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="2"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="7"/><ac:onAccess xmlns:ac="com.sophos\mansys\applicationcontrol" value="0"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="19"/><tp:tamperProtectionStatus xmlns:tp="http://www.sophos.com/xml/msys/tamperprotectionstatus.xsd" scanningState="off"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="15"/><dat:dataControlStatus xmlns:dat="http://www.sophos.com/xml/msys/datacontrol.xsd" scanningState="off"/><csc:CompRes xmlns:csc="com.sophos\msys\csc" Res="NoRef" RevID="" policyType="16"/><dev:deviceControlStatus xmlns:dev="http://www.sophos.com/xml/msys/devicecontrol.xsd" scanningState="off"/><entity><productId>SAVEEXP</productId><product-version>10.8.1 VE3.72.1</product-version><entityInfo>SAVXP.10.8.1 VE3.72.1</entityInfo></entity><vdl-info><virus-engine-version>3.72.1</virus-engine-version><virus-data-version>5.54</virus-data-version><idelist><ide>adwi-eki.ide</ide><ide>age-azkg.ide</ide><ide>age-azki.ide</ide><ide>age-azlf.ide</ide><ide>age-azli.ide</ide><ide>age-azls.ide</ide><ide>age-aznx.ide</ide><ide>age-azoc.ide</ide><ide>age-azox.ide</ide><ide>age-azpo.ide</ide><ide>age-azrm.ide</ide><ide>age-azsh.ide</ide><ide>autosp-j.ide</ide><ide>bank-gws.ide</ide><ide>bank-gwy.ide</ide><ide>bckdo-ab.ide</ide><ide>blada-hg.ide</ide><ide>blada-hk.ide</ide><ide>blada-hr.ide</ide><ide>blada-id.ide</ide><ide>blada-in.ide</ide><ide>blada-ja.ide</ide><ide>chisb-vt.ide</ide><ide>darkc-ht.ide</ide><ide>delf-gui.ide</ide><ide>delf-guy.ide</ide><ide>delf-gvj.ide</ide><ide>delf-gvx.ide</ide><ide>delf-gvy.ide</ide><ide>delf-gwj.ide</ide><ide>docd-ozp.ide</ide><ide>docd-pan.ide</ide><ide>docd-pdf.ide</ide><ide>docd-pdk.ide</ide><ide>docd-phy.ide</ide><ide>docd-pix.ide</ide><ide>docd-pml.ide</ide><ide>docd-pmn.ide</ide><ide>docd-pqb.ide</ide><ide>docdr-et.ide</ide><ide>docph-ad.ide</ide><ide>docph-y.ide</ide><ide>drop-ui.ide</ide><ide>emoge-fn.ide</ide><ide>emoge-fo.ide</ide><ide>emoge-fq.ide</ide><ide>emot-aai.ide</ide><ide>emot-aan.ide</ide><ide>emot-aas.ide</ide><ide>emot-aau.ide</ide><ide>emot-abc.ide</ide><ide>emot-abo.ide</ide><ide>emot-abw.ide</ide><ide>emot-acg.ide</ide><ide>emot-aco.ide</ide><ide>emot-acp.ide</ide><ide>emot-acq.ide</ide><ide>emot-acr.ide</ide><ide>emot-adh.ide</ide><ide>emot-adi.ide</ide><ide>emote-vz.ide</ide><ide>emote-wr.ide</ide><ide>emote-wt.ide</ide><ide>emote-wv.ide</ide><ide>emote-wy.ide</ide><ide>emote-xb.ide</ide><ide>emote-ya.ide</ide><ide>emote-yt.ide</ide><ide>emote-zn.ide</ide><ide>emote-zp.ide</ide><ide>emote-zr.ide</ide><ide>encdo-af.ide</ide><ide>encdo-ah.ide</ide><ide>encdo-an.ide</ide><ide>fare-fih.ide</ide><ide>fare-fiv.ide</ide><ide>fare-fiw.ide</ide><ide>fare-fja.ide</ide><ide>fare-fje.ide</ide><ide>fare-fjs.ide</ide><ide>fare-fkn.ide</ide><ide>fare-fld.ide</ide><ide>fare-flj.ide</ide><ide>fare-fmd.ide</ide><ide>fare-fmg.ide</ide><ide>fare-fnd.ide</ide><ide>fare-fnj.ide</ide><ide>fare-fnx.ide</ide><ide>fare-fol.ide</ide><ide>fare-fpb.ide</ide><ide>fare-fpi.ide</ide><ide>fare-fpt.ide</ide><ide>fare-fpu.ide</ide><ide>fare-fpw.ide</ide><ide>fare-frd.ide</ide><ide>fare-fre.ide</ide><ide>fare-fry.ide</ide><ide>formb-da.ide</ide><ide>formb-dd.ide</ide><ide>formb-dq.ide</ide><ide>formb-dr.ide</ide><ide>formb-ed.ide</ide><ide>formb-eh.ide</ide><ide>formb-eo.ide</ide><ide>formb-eq.ide</ide><ide>formb-eu.ide</ide><ide>formbo-t.ide</ide><ide>formbo-u.ide</ide><ide>fuerbo-g.ide</ide><ide>fuerbo-h.ide</ide><ide>gandcr-w.ide</ide><ide>gen-e.ide</ide><ide>hawke-rx.ide</ide><ide>htadr-al.ide</ide><ide>htmld-ie.ide</ide><ide>hupig-wm.ide</ide><ide>inje-dks.ide</ide><ide>inje-dku.ide</ide><ide>inje-dle.ide</ide><ide>inje-dli.ide</ide><ide>inje-dlo.ide</ide><ide>inje-dlz.ide</ide><ide>inje-dmd.ide</ide><ide>inje-dmj.ide</ide><ide>keylo-dt.ide</ide><ide>ke
14.09.2018 16:27:00 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:00 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:06 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:06 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:10 0FCC I SAUAdapter - SAU AdapterImpl::Notify Notifying agent of configuration change...
14.09.2018 16:27:10 0FCC I SAUAdapter - SAU AdapterImpl::Notify Error: ConfigurationState was NULL.
14.09.2018 16:27:10 0FCC I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:27:10 0FCC I ALC state observer notified that ALC is running
14.09.2018 16:27:10 0FCC I ALC state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:27:11 1684 I Something has changed in the adapter registration configuration.
14.09.2018 16:27:12 1684 I Unloading  adapter ALC ...
14.09.2018 16:27:12 1684 I SAUAdapter - SAU DeRegisterStateObserver : 00DED998
14.09.2018 16:27:12 1684 I SAUAdapter - SAU DeRegisterConfigStateObserver : 00DED99C
14.09.2018 16:27:12 1684 I SAUAdapter - SAU DeRegisterEventObserver : 00DED9C0
14.09.2018 16:27:12 1684 I SAUAdapter - SAU Adapter is being deleted: 0072C890
14.09.2018 16:27:12 1684 I SAUAdapter - SAU ~AdapterImpl
14.09.2018 16:27:12 1684 I SAUAdapter - SAU Update status information saved to C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
14.09.2018 16:27:12 1570 I SAUAdapter - SAU IPCListener::Wait exiting
14.09.2018 16:27:12 1684 I Adapter ALC has been unloaded.
14.09.2018 16:27:12 1684 I Loading new adapters: 3 registered adapters; 3 loaded adapters.
14.09.2018 16:27:12 1684 I Something has changed in the adapter registration configuration.
14.09.2018 16:27:12 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:12 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:13 1684 I Loading new adapters: 4 registered adapters; 3 loaded adapters.
14.09.2018 16:27:13 1684 I Detected new adapter ALC.
14.09.2018 16:27:13 1684 I Loading adapter ALC ...
14.09.2018 16:27:13 1684 I SAUAdapter - SAU RegistryWatcher: Failed to open registry key SOFTWARE\Sophos\AutoUpdate\UpdateStatus\Details with error 2
14.09.2018 16:27:13 1684 I SAUAdapter - SAU IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
14.09.2018 16:27:13 1684 W Services::GetAdapterData(), data item name SAUPolicy is unknown
14.09.2018 16:27:13 17DC I SAUAdapter - SAU IPCListener::Wait started
14.09.2018 16:27:13 17DC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
14.09.2018 16:27:13 1684 I SAUAdapter - SAU AdapterImpl: Could not construct the adapter. MalformedXML: Empty document
14.09.2018 16:27:13 1684 I SAUAdapter - SAU Returning Adapter: 007C94A8
14.09.2018 16:27:13 1684 I SAUAdapter - SAU RegisterStateObserver : 00E09DD8
14.09.2018 16:27:13 1684 I SAUAdapter - SAU RegisterConfigStateObserver : 00E09DDC
14.09.2018 16:27:13 1684 I SAUAdapter - SAU RegisterEventObserver : 00E09E00
14.09.2018 16:27:13 1684 I Adapter ALC has been loaded successfully.
14.09.2018 16:27:13 1684 I Something has changed in the adapter registration configuration.
14.09.2018 16:27:13 17AC I SAUAdapter - SAU AdapterImpl::Notify Notifying agent of configuration change...
14.09.2018 16:27:13 17AC I SAUAdapter - SAU AdapterImpl::Notify Error: ConfigurationState was NULL.
14.09.2018 16:27:13 17AC I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:27:13 17AC I ALC state observer notified that ALC is running
14.09.2018 16:27:13 17AC I ALC state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:27:14 1684 I Loading new adapters: 4 registered adapters; 4 loaded adapters.
14.09.2018 16:27:14 1684 I Something has changed in the adapter registration configuration.
14.09.2018 16:27:14 10A0 I SAUAdapter - SAU AdapterImpl::Notify Notifying agent of configuration change...
14.09.2018 16:27:14 10A0 I SAUAdapter - SAU AdapterImpl::Notify Error: ConfigurationState was NULL.
14.09.2018 16:27:14 10A0 I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:27:14 10A0 I ALC state observer notified that ALC is running
14.09.2018 16:27:14 10A0 I ALC state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="c4976b0f-5f02-5019-b148-8af85f075e37" /></autoUpdate></status>
14.09.2018 16:27:15 1684 I Loading new adapters: 4 registered adapters; 4 loaded adapters.
14.09.2018 16:27:17 17DC I SAUAdapter - SAU IPCListener::Wait received message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
14.09.2018 16:27:17 17DC I SAUAdapter - SAU FinishedUpdate has been set
14.09.2018 16:27:17 17DC I SAUAdapter - SAU SAUAdapter was not notified by AutoUpdate of the start of the update.
14.09.2018 16:27:17 17DC I SAUAdapter - SAU ReportStatus::FinishedUpdate: Failed to read UpdateSource value in the UpdateStatus registry key.
14.09.2018 16:27:17 17DC I SAUAdapter - SAU AdapterImpl:: Notifing agent of xml change: <?xml version="1.0" encoding="utf-8" ?><event xmlns="http://www.sophos.com/EE/AUEvent" type="sophos.mgt.entityAppEvent"><timestamp>20180914 082717</timestamp><user><userId></userId><domain></domain></user><appInfo><number>0</number><message><message_inserts /></message><updateSource></updateSource></appInfo><entityInfo xmlns="http://www.sophos.com/EntityInfo">AGENT:WIN:1.0.0</entityInfo></event>
14.09.2018 16:27:17 17DC I ALC event observer received an event: <?xml version="1.0" encoding="utf-8" ?><event xmlns="http://www.sophos.com/EE/AUEvent" type="sophos.mgt.entityAppEvent"><timestamp>20180914 082717</timestamp><user><userId></userId><domain></domain></user><appInfo><number>0</number><message><message_inserts /></message><updateSource></updateSource></appInfo><entityInfo xmlns="http://www.sophos.com/EntityInfo">AGENT:WIN:1.0.0</entityInfo></event>
14.09.2018 16:27:17 17DC I SAUAdapter - SAU Update status information saved to C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
14.09.2018 16:27:17 17DC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
14.09.2018 16:27:18 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:18 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:24 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:24 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:30 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:30 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:36 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:36 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:42 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:42 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:48 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:48 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:27:54 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:27:54 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:00 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:00 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:06 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:06 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:12 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:12 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:18 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:18 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:24 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:24 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:30 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:30 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:36 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:36 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:42 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:42 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:48 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:48 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:28:54 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:28:54 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:00 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:29:00 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:06 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:29:06 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:12 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:29:12 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:18 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:29:18 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:24 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:29:24 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:30 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:29:30 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:36 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:29:36 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:42 15E0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
14.09.2018 16:29:42 15E0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
ClientConnection::Reconnect()
14.09.2018 16:29:48 15E0 I Initializing ...
14.09.2018 16:29:48 15E0 I Running certificate verification...
14.09.2018 16:29:48 15E0 W Failed to obtain public key certificate.
14.09.2018 16:29:48 15E0 I Deleting store...
14.09.2018 16:29:48 15E0 I Getting new certificate...
14.09.2018 16:29:50 15E0 I Sent certificate request to CM.
14.09.2018 16:32:14 17DC I SAUAdapter - SAU IPCListener::Wait received message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
14.09.2018 16:32:14 17DC I SAUAdapter - SAU StartingUpdate has been set
14.09.2018 16:32:14 17DC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
14.09.2018 16:32:19 17DC I SAUAdapter - SAU IPCListener::Wait received message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
14.09.2018 16:32:19 17DC I SAUAdapter - SAU FinishedUpdate has been set
14.09.2018 16:32:19 17DC I SAUAdapter - SAU ReportStatus::FinishedUpdate: Failed to read UpdateSource value in the UpdateStatus registry key.
14.09.2018 16:32:19 17DC I SAUAdapter - SAU Update status information saved to C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
14.09.2018 16:32:19 17DC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
14.09.2018 16:37:14 17DC I SAUAdapter - SAU IPCListener::Wait received message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
14.09.2018 16:37:14 17DC I SAUAdapter - SAU StartingUpdate has been set
14.09.2018 16:37:14 17DC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
14.09.2018 16:37:19 17DC I SAUAdapter - SAU IPCListener::Wait received message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
14.09.2018 16:37:19 17DC I SAUAdapter - SAU FinishedUpdate has been set
14.09.2018 16:37:19 17DC I SAUAdapter - SAU ReportStatus::FinishedUpdate: Failed to read UpdateSource value in the UpdateStatus registry key.
14.09.2018 16:37:19 17DC I SAUAdapter - SAU Update status information saved to C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
14.09.2018 16:37:19 17DC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
Fullscreen Router-20180914-082651.log Download 
14.09.2018 16:26:51 0BEC I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20180914-082651.log
14.09.2018 16:26:51 0BEC I Sophos Messaging Router 4.1.1.127 starting...
14.09.2018 16:26:51 0BEC I Setting ACE_FD_SETSIZE to 138
14.09.2018 16:26:51 0BEC I Initializing CORBA...
14.09.2018 16:26:51 0BEC I Connection cache limit is 10
14.09.2018 16:26:52 0BEC I Router::ConfigureSslContext: keeping legacy compatibility of TLS 1 and TLS 1.1.
14.09.2018 16:26:52 0BEC I Creating ORB runner with 4 threads
14.09.2018 16:26:52 0BEC W No public key certificate found in the store. Requesting a new certificate.
14.09.2018 16:26:52 0BEC I Getting parent router IOR from 172.26.11.17:8192
14.09.2018 16:26:52 0BEC I This computer is part of the domain MCS2
14.09.2018 16:26:52 0BEC I Getting a new router certificate...
14.09.2018 16:27:34 0BEC I SSL handshake done, local IP address = 172.26.10.79
14.09.2018 16:28:16 0BEC I Current certificate name is 
14.09.2018 16:28:16 0BEC I Sending unique token request...
14.09.2018 16:29:41 0BEC I Got unique token: 18019
14.09.2018 16:29:41 0BEC I New certificate name is Router$140SVR1004:18019
14.09.2018 16:29:41 0BEC I Creating cryptographic key pair
14.09.2018 16:29:43 0BEC I Installing new router certificate...
14.09.2018 16:29:43 0BEC I Compliant certificate hashing algorithm.
14.09.2018 16:29:43 0BEC I This computer is part of the domain MCS2
14.09.2018 16:29:43 0BEC I This router's IOR:
IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a4000000010102010d0000003137322e32362e31302e3739000001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001d8ff00004f4154010000001800000001d8ff000100010001000000010001050901010000000000140000000800000001d8a60086000220
14.09.2018 16:29:43 0BEC I Successfully validated this router's IOR
14.09.2018 16:29:43 0BEC I Reading router table file
14.09.2018 16:29:43 0BEC I Host name: 140SVR1004
14.09.2018 16:29:43 0BEC I Local IP addresses: 172.26.10.79 
14.09.2018 16:29:43 0BEC I Resolved name: 140SVR1004.MCS2.local
14.09.2018 16:29:43 0BEC I Resolved alias/es: 
14.09.2018 16:29:43 0BEC I Resolved IP addresses: 172.26.10.79 
14.09.2018 16:29:43 0BEC I Resolved reverse names/aliases: 140SVR1004.MCS2.local 
14.09.2018 16:29:43 0BEC I Waiting for messages...
14.09.2018 16:29:43 1258 I Getting parent router IOR from 172.26.11.17:8192
14.09.2018 16:29:43 0BEC I RouterSystemCheck::onInfoPortsUsed() - number of user ports 6, max number of user ports 15360
14.09.2018 16:29:43 1258 I Received parent router's IOR:
IOR: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
14.09.2018 16:29:43 1258 I Successfully validated parent router's IOR
14.09.2018 16:29:43 1258 I Accessing parent
14.09.2018 16:29:48 0770 I Logged on Agent for certification
14.09.2018 16:29:50 15C0 I Routing to parent: id=039B717E, origin=Router$140SVR1004:18019.Agent, dest=CM, type=Certification.CertRequest
Fullscreen ReportData.xml Download 
<?xml version='1.0' encoding='UTF-16' ?>
<?xml-stylesheet type='text/xsl' href='transform.xslt' ?>
<RMS_status_report>
<string msg='explanation' />
<sections>
<section name='DNS'>
	<string msg='OK' />
</section>

<!-- And another -->
<section name='Certification'>
	<string msg='OK' />
</section>

<!-- And another -->
<section name='Incoming'>
	<string msg='OK' />
</section>

<!-- And another -->
<section name='Outgoing'>
	<string msg='OK' />
</section>

<!-- And another -->
</sections>
<computer_data>
<language>
en_SG
</language>
<local_time>
Friday, 14 September 2018 4:29:43 PM
</local_time>
<GMT>
Friday, 14 September 2018 8:29:43 AM
</GMT>
<computer_name>
140SVR1004
</computer_name>
<domain>
MCS2
</domain>
<router_name>
Router$140SVR1004:18019
</router_name>
<IOR_port>8192</IOR_port>
<SSLIOP_port>8194</SSLIOP_port>
<parent_addresses>
172.26.11.17,i82dnc1002.mcs2.local,I82DNC1002
</parent_addresses>
<actual_parent>
172.26.11.17
</actual_parent>
<router_type>
endpoint
</router_type>
</computer_data>
</RMS_status_report>
 



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Parents
  • 0

    Hello Boon Ken Tan,

    these aren't the complete logs, are they? Specifically the Router log stops at 16:29:50 when it requests a certificate from the management server. The installation might have succeeded but as long as the endpoint hasn't registered with the server it can't send its status.

    Christian

Reply
  • 0

    Hello Boon Ken Tan,

    these aren't the complete logs, are they? Specifically the Router log stops at 16:29:50 when it requests a certificate from the management server. The installation might have succeeded but as long as the endpoint hasn't registered with the server it can't send its status.

    Christian

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