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Seit 13.09.2018 - 14:00 Uhr keine Updates mehr möglich

Karl-Otto Müller

Hallo Miteinander,

das ist meine erste Anfrage hier - ich hoffe ich mache alles richtig! 

Also, ich nutze auf 5 PCs (4x Win 10, 1x Win 7) Sophos Endpoint and Security Control.

Das Log zeigt an dass seit gestern (13.09.2018 - 14:00 Uhr) keine Updates mehr heruntergeladen werden können.

Fehler: Updatequelle nicht gefunden - das sieht für mich so aus, als ob der Server nicht mehr erreichbar ist

Kann man irgendwie auf einen anderen Server umstellen ?

Den selben Fehler hatte ich letztes Jahr auch schon mal - ich habe dann Sophos deinstalliert, neu installiert, hatte aber keine Auswirkung.

Nach ein paar Tagen hat es auf einmal wieder funktioniert - ohne weiteres zutun !

Hier nun die Logeinträge - bitte von unten nach oben lesen !

Zeit: 13.09.2018 16:00:57
Meldung: ***************          Sophos AutoUpdate gestartet          ***************
Modul: ALUpdate
Prozess-ID: 140
Thread-ID: 8216
Zeit: 13.09.2018 15:01:34
Meldung: AutoUpdate abgeschlossen
Modul: ALUpdate
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:33
Meldung: Download-Phase abgeschlossen
Modul: ALUpdate
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:33
Meldung: FEHLER:  Update-Quelle wurde nicht gefunden
Modul: ALUpdate
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:33
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:29
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:29
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:25
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:25
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:15
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:15
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:05
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:01:05
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:00:57
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 15:00:57
Meldung: ***************          Sophos AutoUpdate gestartet          ***************
Modul: ALUpdate
Prozess-ID: 5964
Thread-ID: 13876
Zeit: 13.09.2018 14:02:30
Meldung: AutoUpdate abgeschlossen
Modul: ALUpdate
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:29
Meldung: Download-Phase abgeschlossen
Modul: ALUpdate
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:29
Meldung: FEHLER:  Update-Quelle wurde nicht gefunden
Modul: ALUpdate
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:29
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:22
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:22
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:17
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:17
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:10
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:10
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:01
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:02:01
Meldung: FEHLER:   Sophos Endpoint Security and Control konnte nicht von Server sophos heruntergeladen werden
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:00:57
Meldung: Download von Produkt Sophos Endpoint Security and Control vom Server sophos
Modul: SDDS2Update
Prozess-ID: 3792
Thread-ID: 2852
Zeit: 13.09.2018 14:00:57
Meldung: ***************          Sophos AutoUpdate gestartet          ***************
Modul: ALUpdate
Prozess-ID: 3792
Thread-ID: 2852
 
Vielleicht hat jemand eine Idee was man machen kann, oder der Sophos Support liest mit und kann was dazu sagen !?
 
Besten Dank im Voraus.
 
Mit freundlichen Grüßen
Karl-Otto Müller
 


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  • 0

    Hallo Karl-Otto Müller,

    das ist die Stand-Alone Version von SESC ohne zentrales Management?
    Eine genauere Fehlermeldung sollte im ALUpdate log (%ProgramData%\Sophos\AutoUpdate\Logs\) zu finden sein.

    Christian

  • 0 in reply to QC

    Trace(2018-Sep-14 14:00:47): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64

    Trace(2018-Sep-14 14:00:47): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2018-Sep-14 14:00:47): ProductFactory::Create: SAU Product

    Trace(2018-Sep-14 14:00:47): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

    Trace(2018-Sep-14 14:00:47): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

    Trace(2018-Sep-14 14:00:47): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

    Trace(2018-Sep-14 14:00:47): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering

    Trace(2018-Sep-14 14:00:47): Skipping SDDS2 update location: Sophos

    Trace(2018-Sep-14 14:00:47): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0

    Trace(2018-Sep-14 14:00:47): UpdateCoordinator::UpdateNow: About to Sync list of products

    Trace(2018-Sep-14 14:00:47): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2

    Trace(2018-Sep-14 14:00:47): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:

    Trace(2018-Sep-14 14:00:47): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location

    Trace(2018-Sep-14 14:00:47): Could not read registry entry containing Sophos address - using hardcoded value.

    Trace(2018-Sep-14 14:00:47): SULUpdateLocation created!

    Trace(2018-Sep-14 14:00:47): TrySyncProduct, Calling BeginSync

    Trace(2018-Sep-14 14:00:47): SULUpdateLocation: BeginSync

    Trace(2018-Sep-14 14:00:47): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode

    Trace(2018-Sep-14 14:00:47): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:00:47): Calling SULDownloader Setup...

    Trace(2018-Sep-14 14:00:47): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"

    Trace(2018-Sep-14 14:00:47): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"

    Trace(2018-Sep-14 14:00:47): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"

    Trace(2018-Sep-14 14:00:47): server = sophos

    Trace(2018-Sep-14 14:00:47): Adding Sophos Update Location: dci.sophosupd.com/update

    Trace(2018-Sep-14 14:00:47): Adding Sophos Update Location: dci.sophosupd.net/update

    Trace(2018-Sep-14 14:00:47): No manually configured proxy.

    Trace(2018-Sep-14 14:00:47): SULDownloader setup successful.

    Trace(2018-Sep-14 14:00:47): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:00:48): No resubscription attribute found.

    Trace(2018-Sep-14 14:00:48): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:00:48): SULUpdateLocation: SubscribePEXProducts

    Trace(2018-Sep-14 14:00:49): Enumerating available PEX products...

    Trace(2018-Sep-14 14:00:49): SULUpdateLocation: CheckIfHMPAIsAvailable

    Trace(2018-Sep-14 14:00:49): Adding product filter 'savxp'.

    Trace(2018-Sep-14 14:00:49): Adding product filter 'sau'.

    Trace(2018-Sep-14 14:00:49): Adding product filter 'ssp'.

    Trace(2018-Sep-14 14:00:49): Adding product filter 'ntp64'.

    Trace(2018-Sep-14 14:00:49): Adding product filter 'sed64'.

    Trace(2018-Sep-14 14:00:49): Calling SULDownloader addFilter...

    Trace(2018-Sep-14 14:00:49): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp

    Trace(2018-Sep-14 14:00:49): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau

    Trace(2018-Sep-14 14:00:49): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp

    Trace(2018-Sep-14 14:00:49): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64

    Trace(2018-Sep-14 14:00:49): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sed64

    Trace(2018-Sep-14 14:00:49): Calling SULDownloader synchronise...

    Trace(2018-Sep-14 14:00:52): SDDS2(SDDS2.DownloadFile): d6326267ae77655f312d2287903db4d3x000.dat

    Trace(2018-Sep-14 14:00:53): [I96736] sdds.eps_WIN2018-5a.1: adding primary package StandaloneWindows RECOMMENDED baseVersion=10

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:00:53): [I45378] sdds.eps_WIN2018-5a.1: found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:53): [I45378] sdds.eps_WIN2018-5a.1: found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:53): [I45378] sdds.eps_WIN2018-5a.1: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:53): [I45378] sdds.eps_WIN2018-5a.1: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE STANDALONE path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.SAUCNTRL.xml: found supplement SAUCONTROLLINE RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=savxp/diagnose baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.hips.xml: found supplement HIPS LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.SAUCNTRL.xml: looking for packages included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.SAUCNTRL.xml: looking for supplements included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.data0910.xml: found supplement IDE555 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.data0910.xml: looking for packages included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.data0910.xml: looking for supplements included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.data0910.xml: found supplement IDE556 LATEST path=savxp baseVersion= [included from product IDE555 LATEST path=savxp]

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.data0910.xml: looking for packages included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.data0910.xml: looking for supplements included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.data0910.xml: found supplement IDE557 LATEST path=savxp baseVersion= [included from product IDE556 LATEST path=savxp]

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.data0910.xml: looking for packages included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.data0910.xml: looking for supplements included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I49502] sdds.data0910.xml: found supplement IDE558 LATEST path=savxp baseVersion= [included from product IDE557 LATEST path=savxp]

    Trace(2018-Sep-14 14:00:53): [I95020] sdds.data0910.xml: looking for packages included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I22529] sdds.data0910.xml: looking for supplements included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:00:53): [I19463] Syncing product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:00:53): [I19463] Product download size 24968500 bytes

    Trace(2018-Sep-14 14:00:53): [I19464] Syncing file d6326267ae77655f312d2287903db4d3x000.dat: 1142072 bytes: savxp/program files/Sophos/Sophos Anti-Virus/ucrtbase.dll

    Trace(2018-Sep-14 14:00:53): [I19464] File d6326267ae77655f312d2287903db4d3x000.dat: sync failed

    Trace(2018-Sep-14 14:00:53): ERROR: [E73342] Checksum error: d6326267ae77655f312d2287903db4d3x000.dat: wrong size: saw 1044, expected 1142072

    Trace(2018-Sep-14 14:00:53): Synchronise failed: 4

    Trace(2018-Sep-14 14:00:53): Synchronisation state: 3

    Trace(2018-Sep-14 14:00:53): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:00:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2018-Sep-14 14:00:53): SULUpdateLocation: SyncProduct

    Trace(2018-Sep-14 14:00:53): Synchronise connected but failed.

    Trace(2018-Sep-14 14:00:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0

    Trace(2018-Sep-14 14:00:53): SULUpdateLocation: EndSync

    Trace(2018-Sep-14 14:00:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0

    Trace(2018-Sep-14 14:00:53): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2

    Trace(2018-Sep-14 14:00:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:

    Trace(2018-Sep-14 14:00:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location

    Trace(2018-Sep-14 14:00:53): Could not read registry entry containing Sophos address - using hardcoded value.

    Trace(2018-Sep-14 14:00:53): SULUpdateLocation created!

    Trace(2018-Sep-14 14:00:53): TrySyncProduct, Calling BeginSync

    Trace(2018-Sep-14 14:00:53): SULUpdateLocation: BeginSync

    Trace(2018-Sep-14 14:00:53): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode

    Trace(2018-Sep-14 14:00:53): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:00:53): Calling SULDownloader Setup...

    Trace(2018-Sep-14 14:00:53): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"

    Trace(2018-Sep-14 14:00:53): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"

    Trace(2018-Sep-14 14:00:53): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"

    Trace(2018-Sep-14 14:00:53): server = sophos

    Trace(2018-Sep-14 14:00:53): Adding Sophos Update Location: dci.sophosupd.com/update

    Trace(2018-Sep-14 14:00:53): Adding Sophos Update Location: dci.sophosupd.net/update

    Trace(2018-Sep-14 14:00:53): No manually configured proxy.

    Trace(2018-Sep-14 14:00:53): SULDownloader setup successful.

    Trace(2018-Sep-14 14:00:53): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:00:54): No resubscription attribute found.

    Trace(2018-Sep-14 14:00:54): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:00:54): SULUpdateLocation: SubscribePEXProducts

    Trace(2018-Sep-14 14:00:55): Enumerating available PEX products...

    Trace(2018-Sep-14 14:00:55): SULUpdateLocation: CheckIfHMPAIsAvailable

    Trace(2018-Sep-14 14:00:55): Adding product filter 'savxp'.

    Trace(2018-Sep-14 14:00:55): Adding product filter 'sau'.

    Trace(2018-Sep-14 14:00:55): Adding product filter 'ssp'.

    Trace(2018-Sep-14 14:00:55): Adding product filter 'ntp64'.

    Trace(2018-Sep-14 14:00:55): Adding product filter 'sed64'.

    Trace(2018-Sep-14 14:00:55): Calling SULDownloader addFilter...

    Trace(2018-Sep-14 14:00:55): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp

    Trace(2018-Sep-14 14:00:55): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau

    Trace(2018-Sep-14 14:00:55): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp

    Trace(2018-Sep-14 14:00:55): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64

    Trace(2018-Sep-14 14:00:55): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sed64

    Trace(2018-Sep-14 14:00:55): Calling SULDownloader synchronise...

    Trace(2018-Sep-14 14:00:57): SDDS2(SDDS2.DownloadFile): d6326267ae77655f312d2287903db4d3x000.dat

    Trace(2018-Sep-14 14:00:59): [I96736] sdds.eps_WIN2018-5a.1: adding primary package StandaloneWindows RECOMMENDED baseVersion=10

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:00:59): [I45378] sdds.eps_WIN2018-5a.1: found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:59): [I45378] sdds.eps_WIN2018-5a.1: found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:59): [I45378] sdds.eps_WIN2018-5a.1: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:59): [I45378] sdds.eps_WIN2018-5a.1: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE STANDALONE path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.SAUCNTRL.xml: found supplement SAUCONTROLLINE RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=savxp/diagnose baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.hips.xml: found supplement HIPS LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.SAUCNTRL.xml: looking for packages included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.SAUCNTRL.xml: looking for supplements included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.data0910.xml: found supplement IDE555 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.data0910.xml: looking for packages included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.data0910.xml: looking for supplements included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.data0910.xml: found supplement IDE556 LATEST path=savxp baseVersion= [included from product IDE555 LATEST path=savxp]

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.data0910.xml: looking for packages included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.data0910.xml: looking for supplements included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.data0910.xml: found supplement IDE557 LATEST path=savxp baseVersion= [included from product IDE556 LATEST path=savxp]

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.data0910.xml: looking for packages included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.data0910.xml: looking for supplements included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I49502] sdds.data0910.xml: found supplement IDE558 LATEST path=savxp baseVersion= [included from product IDE557 LATEST path=savxp]

    Trace(2018-Sep-14 14:00:59): [I95020] sdds.data0910.xml: looking for packages included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I22529] sdds.data0910.xml: looking for supplements included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:00:59): [I19463] Syncing product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:00:59): [I19463] Product download size 24968500 bytes

    Trace(2018-Sep-14 14:00:59): [I19464] Syncing file d6326267ae77655f312d2287903db4d3x000.dat: 1142072 bytes: savxp/program files/Sophos/Sophos Anti-Virus/ucrtbase.dll

    Trace(2018-Sep-14 14:00:59): [I19464] File d6326267ae77655f312d2287903db4d3x000.dat: sync failed

    Trace(2018-Sep-14 14:00:59): ERROR: [E73342] Checksum error: d6326267ae77655f312d2287903db4d3x000.dat: wrong size: saw 1044, expected 1142072

    Trace(2018-Sep-14 14:00:59): Synchronise failed: 4

    Trace(2018-Sep-14 14:00:59): Synchronisation state: 3

    Trace(2018-Sep-14 14:00:59): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:00:59): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2018-Sep-14 14:00:59): SULUpdateLocation: SyncProduct

    Trace(2018-Sep-14 14:00:59): Synchronise connected but failed.

    Trace(2018-Sep-14 14:00:59): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0

    Trace(2018-Sep-14 14:00:59): SULUpdateLocation: EndSync

    Trace(2018-Sep-14 14:00:59): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0

    Trace(2018-Sep-14 14:00:59): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2

    Trace(2018-Sep-14 14:00:59): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:

    Trace(2018-Sep-14 14:00:59): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location

    Trace(2018-Sep-14 14:00:59): Could not read registry entry containing Sophos address - using hardcoded value.

    Trace(2018-Sep-14 14:00:59): SULUpdateLocation created!

    Trace(2018-Sep-14 14:00:59): TrySyncProduct, Calling BeginSync

    Trace(2018-Sep-14 14:00:59): SULUpdateLocation: BeginSync

    Trace(2018-Sep-14 14:00:59): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode

    Trace(2018-Sep-14 14:00:59): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:00:59): Calling SULDownloader Setup...

    Trace(2018-Sep-14 14:00:59): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"

    Trace(2018-Sep-14 14:00:59): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"

    Trace(2018-Sep-14 14:00:59): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"

    Trace(2018-Sep-14 14:00:59): server = sophos

    Trace(2018-Sep-14 14:00:59): Adding Sophos Update Location: dci.sophosupd.com/update

    Trace(2018-Sep-14 14:00:59): Adding Sophos Update Location: dci.sophosupd.net/update

    Trace(2018-Sep-14 14:00:59): No manually configured proxy.

    Trace(2018-Sep-14 14:00:59): SULDownloader setup successful.

    Trace(2018-Sep-14 14:00:59): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:01:00): No resubscription attribute found.

    Trace(2018-Sep-14 14:01:00): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:01:00): SULUpdateLocation: SubscribePEXProducts

    Trace(2018-Sep-14 14:01:00): Enumerating available PEX products...

    Trace(2018-Sep-14 14:01:00): SULUpdateLocation: CheckIfHMPAIsAvailable

    Trace(2018-Sep-14 14:01:00): Adding product filter 'savxp'.

    Trace(2018-Sep-14 14:01:00): Adding product filter 'sau'.

    Trace(2018-Sep-14 14:01:00): Adding product filter 'ssp'.

    Trace(2018-Sep-14 14:01:00): Adding product filter 'ntp64'.

    Trace(2018-Sep-14 14:01:00): Adding product filter 'sed64'.

    Trace(2018-Sep-14 14:01:00): Calling SULDownloader addFilter...

    Trace(2018-Sep-14 14:01:00): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp

    Trace(2018-Sep-14 14:01:00): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau

    Trace(2018-Sep-14 14:01:00): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp

    Trace(2018-Sep-14 14:01:00): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64

    Trace(2018-Sep-14 14:01:00): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sed64

    Trace(2018-Sep-14 14:01:00): Calling SULDownloader synchronise...

    Trace(2018-Sep-14 14:01:03): SDDS2(SDDS2.DownloadFile): d6326267ae77655f312d2287903db4d3x000.dat

    Trace(2018-Sep-14 14:01:04): [I96736] sdds.eps_WIN2018-5a.1: adding primary package StandaloneWindows RECOMMENDED baseVersion=10

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:04): [I45378] sdds.eps_WIN2018-5a.1: found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:04): [I45378] sdds.eps_WIN2018-5a.1: found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:04): [I45378] sdds.eps_WIN2018-5a.1: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:04): [I45378] sdds.eps_WIN2018-5a.1: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE STANDALONE path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.SAUCNTRL.xml: found supplement SAUCONTROLLINE RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=savxp/diagnose baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.hips.xml: found supplement HIPS LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.SAUCNTRL.xml: looking for packages included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.SAUCNTRL.xml: looking for supplements included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.data0910.xml: found supplement IDE555 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.data0910.xml: looking for packages included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.data0910.xml: looking for supplements included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.data0910.xml: found supplement IDE556 LATEST path=savxp baseVersion= [included from product IDE555 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.data0910.xml: looking for packages included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.data0910.xml: looking for supplements included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.data0910.xml: found supplement IDE557 LATEST path=savxp baseVersion= [included from product IDE556 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.data0910.xml: looking for packages included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.data0910.xml: looking for supplements included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I49502] sdds.data0910.xml: found supplement IDE558 LATEST path=savxp baseVersion= [included from product IDE557 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:04): [I95020] sdds.data0910.xml: looking for packages included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I22529] sdds.data0910.xml: looking for supplements included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:01:04): [I19463] Syncing product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:04): [I19463] Product download size 24968500 bytes

    Trace(2018-Sep-14 14:01:04): [I19464] Syncing file d6326267ae77655f312d2287903db4d3x000.dat: 1142072 bytes: savxp/program files/Sophos/Sophos Anti-Virus/ucrtbase.dll

    Trace(2018-Sep-14 14:01:04): [I19464] File d6326267ae77655f312d2287903db4d3x000.dat: sync failed

    Trace(2018-Sep-14 14:01:04): ERROR: [E73342] Checksum error: d6326267ae77655f312d2287903db4d3x000.dat: wrong size: saw 1044, expected 1142072

    Trace(2018-Sep-14 14:01:04): Synchronise failed: 4

    Trace(2018-Sep-14 14:01:04): Synchronisation state: 3

    Trace(2018-Sep-14 14:01:04): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:01:04): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

    Trace(2018-Sep-14 14:01:04): SULUpdateLocation: SyncProduct

    Trace(2018-Sep-14 14:01:04): Synchronise connected but failed.

    Trace(2018-Sep-14 14:01:04): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0

    Trace(2018-Sep-14 14:01:04): SULUpdateLocation: EndSync

    Trace(2018-Sep-14 14:01:04): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0

    Trace(2018-Sep-14 14:01:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2

    Trace(2018-Sep-14 14:01:04): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:

    Trace(2018-Sep-14 14:01:04): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location

    Trace(2018-Sep-14 14:01:04): Could not read registry entry containing Sophos address - using hardcoded value.

    Trace(2018-Sep-14 14:01:04): SULUpdateLocation created!

    Trace(2018-Sep-14 14:01:04): TrySyncProduct, Calling BeginSync

    Trace(2018-Sep-14 14:01:04): SULUpdateLocation: BeginSync

    Trace(2018-Sep-14 14:01:04): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode

    Trace(2018-Sep-14 14:01:04): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:01:04): Calling SULDownloader Setup...

    Trace(2018-Sep-14 14:01:04): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"

    Trace(2018-Sep-14 14:01:04): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"

    Trace(2018-Sep-14 14:01:04): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"

    Trace(2018-Sep-14 14:01:04): server = sophos

    Trace(2018-Sep-14 14:01:04): Adding Sophos Update Location: dci.sophosupd.com/update

    Trace(2018-Sep-14 14:01:04): Adding Sophos Update Location: dci.sophosupd.net/update

    Trace(2018-Sep-14 14:01:04): No manually configured proxy.

    Trace(2018-Sep-14 14:01:04): SULDownloader setup successful.

    Trace(2018-Sep-14 14:01:04): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:01:05): No resubscription attribute found.

    Trace(2018-Sep-14 14:01:05): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:01:05): SULUpdateLocation: SubscribePEXProducts

    Trace(2018-Sep-14 14:01:06): Enumerating available PEX products...

    Trace(2018-Sep-14 14:01:06): SULUpdateLocation: CheckIfHMPAIsAvailable

    Trace(2018-Sep-14 14:01:06): Adding product filter 'savxp'.

    Trace(2018-Sep-14 14:01:06): Adding product filter 'sau'.

    Trace(2018-Sep-14 14:01:06): Adding product filter 'ssp'.

    Trace(2018-Sep-14 14:01:06): Adding product filter 'ntp64'.

    Trace(2018-Sep-14 14:01:06): Adding product filter 'sed64'.

    Trace(2018-Sep-14 14:01:06): Calling SULDownloader addFilter...

    Trace(2018-Sep-14 14:01:06): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp

    Trace(2018-Sep-14 14:01:06): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau

    Trace(2018-Sep-14 14:01:06): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp

    Trace(2018-Sep-14 14:01:06): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64

    Trace(2018-Sep-14 14:01:06): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sed64

    Trace(2018-Sep-14 14:01:06): Calling SULDownloader synchronise...

    Trace(2018-Sep-14 14:01:09): SDDS2(SDDS2.DownloadFile): d6326267ae77655f312d2287903db4d3x000.dat

    Trace(2018-Sep-14 14:01:10): [I96736] sdds.eps_WIN2018-5a.1: adding primary package StandaloneWindows RECOMMENDED baseVersion=10

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:10): [I45378] sdds.eps_WIN2018-5a.1: found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:10): [I45378] sdds.eps_WIN2018-5a.1: found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:10): [I45378] sdds.eps_WIN2018-5a.1: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:10): [I45378] sdds.eps_WIN2018-5a.1: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE STANDALONE path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.SAUCNTRL.xml: found supplement SAUCONTROLLINE RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=savxp/diagnose baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.hips.xml: found supplement HIPS LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.SAUCNTRL.xml: looking for packages included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.SAUCNTRL.xml: looking for supplements included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.data0910.xml: found supplement IDE555 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.data0910.xml: looking for packages included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.data0910.xml: looking for supplements included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.data0910.xml: found supplement IDE556 LATEST path=savxp baseVersion= [included from product IDE555 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.data0910.xml: looking for packages included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.data0910.xml: looking for supplements included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.data0910.xml: found supplement IDE557 LATEST path=savxp baseVersion= [included from product IDE556 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.data0910.xml: looking for packages included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.data0910.xml: looking for supplements included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I49502] sdds.data0910.xml: found supplement IDE558 LATEST path=savxp baseVersion= [included from product IDE557 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:10): [I95020] sdds.data0910.xml: looking for packages included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I22529] sdds.data0910.xml: looking for supplements included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:01:10): [I19463] Syncing product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:10): [I19463] Product download size 24968500 bytes

    Trace(2018-Sep-14 14:01:10): [I19464] Syncing file d6326267ae77655f312d2287903db4d3x000.dat: 1142072 bytes: savxp/program files/Sophos/Sophos Anti-Virus/ucrtbase.dll

    Trace(2018-Sep-14 14:01:10): [I19464] File d6326267ae77655f312d2287903db4d3x000.dat: sync failed

    Trace(2018-Sep-14 14:01:10): ERROR: [E73342] Checksum error: d6326267ae77655f312d2287903db4d3x000.dat: wrong size: saw 1044, expected 1142072

    Trace(2018-Sep-14 14:01:10): Synchronise failed: 4

    Trace(2018-Sep-14 14:01:10): Synchronisation state: 3

    Trace(2018-Sep-14 14:01:10): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:01:10): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

    Trace(2018-Sep-14 14:01:10): SULUpdateLocation: SyncProduct

    Trace(2018-Sep-14 14:01:10): Synchronise connected but failed.

    Trace(2018-Sep-14 14:01:10): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0

    Trace(2018-Sep-14 14:01:10): SULUpdateLocation: EndSync

    Trace(2018-Sep-14 14:01:10): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0

    Trace(2018-Sep-14 14:01:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2

    Trace(2018-Sep-14 14:01:10): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:

    Trace(2018-Sep-14 14:01:10): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location

    Trace(2018-Sep-14 14:01:10): Could not read registry entry containing Sophos address - using hardcoded value.

    Trace(2018-Sep-14 14:01:10): SULUpdateLocation created!

    Trace(2018-Sep-14 14:01:10): TrySyncProduct, Calling BeginSync

    Trace(2018-Sep-14 14:01:10): SULUpdateLocation: BeginSync

    Trace(2018-Sep-14 14:01:10): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode

    Trace(2018-Sep-14 14:01:10): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:01:10): Calling SULDownloader Setup...

    Trace(2018-Sep-14 14:01:10): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"

    Trace(2018-Sep-14 14:01:10): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"

    Trace(2018-Sep-14 14:01:10): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"

    Trace(2018-Sep-14 14:01:10): server = sophos

    Trace(2018-Sep-14 14:01:10): Adding Sophos Update Location: dci.sophosupd.com/update

    Trace(2018-Sep-14 14:01:10): Adding Sophos Update Location: dci.sophosupd.net/update

    Trace(2018-Sep-14 14:01:10): No manually configured proxy.

    Trace(2018-Sep-14 14:01:10): SULDownloader setup successful.

    Trace(2018-Sep-14 14:01:10): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:01:11): No resubscription attribute found.

    Trace(2018-Sep-14 14:01:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10

    Trace(2018-Sep-14 14:01:11): SULUpdateLocation: SubscribePEXProducts

    Trace(2018-Sep-14 14:01:12): Enumerating available PEX products...

    Trace(2018-Sep-14 14:01:12): SULUpdateLocation: CheckIfHMPAIsAvailable

    Trace(2018-Sep-14 14:01:12): Adding product filter 'savxp'.

    Trace(2018-Sep-14 14:01:12): Adding product filter 'sau'.

    Trace(2018-Sep-14 14:01:12): Adding product filter 'ssp'.

    Trace(2018-Sep-14 14:01:12): Adding product filter 'ntp64'.

    Trace(2018-Sep-14 14:01:12): Adding product filter 'sed64'.

    Trace(2018-Sep-14 14:01:12): Calling SULDownloader addFilter...

    Trace(2018-Sep-14 14:01:12): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp

    Trace(2018-Sep-14 14:01:12): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau

    Trace(2018-Sep-14 14:01:12): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp

    Trace(2018-Sep-14 14:01:12): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64

    Trace(2018-Sep-14 14:01:12): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sed64

    Trace(2018-Sep-14 14:01:12): Calling SULDownloader synchronise...

    Trace(2018-Sep-14 14:01:14): SDDS2(SDDS2.DownloadFile): d6326267ae77655f312d2287903db4d3x000.dat

    Trace(2018-Sep-14 14:01:15): [I96736] sdds.eps_WIN2018-5a.1: adding primary package StandaloneWindows RECOMMENDED baseVersion=10

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:15): [I45378] sdds.eps_WIN2018-5a.1: found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:15): [I45378] sdds.eps_WIN2018-5a.1: found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:15): [I45378] sdds.eps_WIN2018-5a.1: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:15): [I45378] sdds.eps_WIN2018-5a.1: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE STANDALONE path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.SAUCNTRL.xml: found supplement SAUCONTROLLINE RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.14.36.36 path=sau]

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.eps_WIN2018-5a.1: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.eps_WIN2018-5a.1: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=savxp/diagnose baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.hips.xml: found supplement HIPS LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.2.334.3730.13837 path=savxp]

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE STANDALONE path=savxp

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.SAUCNTRL.xml: looking for packages included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.SAUCNTRL.xml: looking for supplements included from product SAUCONTROLLINE RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=savxp/diagnose

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.data0910.xml: found supplement IDE555 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.data0910.xml: looking for packages included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.data0910.xml: looking for supplements included from product IDE555 LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.data0910.xml: found supplement IDE556 LATEST path=savxp baseVersion= [included from product IDE555 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.data0910.xml: looking for packages included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.data0910.xml: looking for supplements included from product IDE556 LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.data0910.xml: found supplement IDE557 LATEST path=savxp baseVersion= [included from product IDE556 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.data0910.xml: looking for packages included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.data0910.xml: looking for supplements included from product IDE557 LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I49502] sdds.data0910.xml: found supplement IDE558 LATEST path=savxp baseVersion= [included from product IDE557 LATEST path=savxp]

    Trace(2018-Sep-14 14:01:15): [I95020] sdds.data0910.xml: looking for packages included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I22529] sdds.data0910.xml: looking for supplements included from product IDE558 LATEST path=savxp

    Trace(2018-Sep-14 14:01:15): [I19463] Syncing product StandaloneWindows RECOMMENDED path=

    Trace(2018-Sep-14 14:01:15): [I19463] Product download size 24968500 bytes

    Trace(2018-Sep-14 14:01:15): [I19464] Syncing file d6326267ae77655f312d2287903db4d3x000.dat: 1142072 bytes: savxp/program files/Sophos/Sophos Anti-Virus/ucrtbase.dll

    Trace(2018-Sep-14 14:01:15): [I19464] File d6326267ae77655f312d2287903db4d3x000.dat: sync failed

    Trace(2018-Sep-14 14:01:15): ERROR: [E73342] Checksum error: d6326267ae77655f312d2287903db4d3x000.dat: wrong size: saw 1044, expected 1142072

    Trace(2018-Sep-14 14:01:15): Synchronise failed: 4

    Trace(2018-Sep-14 14:01:15): Synchronisation state: 3

    Trace(2018-Sep-14 14:01:15): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos

    Trace(2018-Sep-14 14:01:15): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

    Trace(2018-Sep-14 14:01:15): SULUpdateLocation: SyncProduct

    Trace(2018-Sep-14 14:01:15): Synchronise connected but failed.

    Trace(2018-Sep-14 14:01:15): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 0

    Trace(2018-Sep-14 14:01:15): SULUpdateLocation: EndSync

    Trace(2018-Sep-14 14:01:15): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0

    Trace(2018-Sep-14 14:01:15): ALUpdate():

    Trace(2018-Sep-14 14:01:15): ALUpdate(DownloadEnded):

    Trace(2018-Sep-14 14:01:15): UpdateCoordinator::UpdateNow: About to Action list of products

    Trace(2018-Sep-14 14:01:15): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product

    Trace(2018-Sep-14 14:01:15): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product

    Trace(2018-Sep-14 14:01:15): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product

    Trace(2018-Sep-14 14:01:15): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product

    Trace(2018-Sep-14 14:01:15): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product

    Trace(2018-Sep-14 14:01:17): RMSMessageHandler: ALUpdateEnd

    Trace(2018-Sep-14 14:01:17): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>FEHLER:  Update-Quelle wurde nicht gefunden</ReadableMessage></Config>

    Trace(2018-Sep-14 14:01:17): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>FEHLER:  Update-Quelle wurde nicht gefunden</ReadableMessage></Config>

    Trace(2018-Sep-14 14:01:17): IPCSender::ProcessSend: Listener not ready starting to wait

    Trace(2018-Sep-14 14:01:17): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

    Trace(2018-Sep-14 14:01:17): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

    Trace(2018-Sep-14 14:01:17): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

    Trace(2018-Sep-14 14:01:17): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-14 01:01:43, Offset 3156, Offset Time 2018-09-14 01:54:19

    Trace(2018-Sep-14 14:01:17): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

    Trace(2018-Sep-14 14:01:18): IPCSender::ProcessSend exiting

    Trace(2018-Sep-14 14:01:18): ALUpdate finished

  • 0 in reply to QC

    QC said:

    das ist die Stand-Alone Version von SESC ohne zentrales Management?

    Eine genauere Fehlermeldung sollte im ALUpdate log (%ProgramData%\Sophos\AutoUpdate\Logs\) zu finden sein.

    Ja, das ist die Stand-Alone Version 

    Ich hoffe das ist die richtige LOG-Datei - die hat lt. Word 26 Seiten.

    Es gibt noch eine andere die hat 273 Seiten.

    Karl-Otto

  • 0 in reply to Karl-Otto Müller

    Hallo Karl-Otto,

    ja, das ist sie.

    Der Server ist erreichbar (Synchronise connected but failed) aber:

    ERROR: [E73342] Checksum error: d6326267ae77655f312d2287903db4d3x000.dat: wrong size: saw 1044, expected 1142072
    Das ist ein Teil von SAVXP, eine Microsoft C Runtime Library, ucrtbase.dll. Da statt 1MB+ nur knapp 1k kommt, vermute ich eine (externe) Firewall.

    Christian

  • 0 in reply to QC

    Wir haben eine Sonicwall TZ 300 - aber schon seit März 2018.

    Vorher eine ältere - wo es letztes Jahr auch schon mal nicht funktionierte!

    An der Soniwall wurde aber auch nichts geändert, so daß man auf diese schließen könnte!

    Karl-Otto

  • 0 in reply to Karl-Otto Müller

    Hallo Karl-Otto,

    es ist nie etwas geändert worden [:D]
    Ernsthaft, könnte natürlich auch ein Problem am backend (also im Content Distribution Network das hinter sophosupd steht) sein. Wäre interessant, was diese 1044 Bytes sind. Ich verwende in solchen Fällen Wireshark. Kann nicht sagen, ob AutoUpdate die korrupte Datei aufhebt oder löscht. Wenn ersteres, dann müsste sie unter C:\ProgramData\Sophos\AutoUpdate\data\warehouse\ zu finden sein.

    Christian

  • 0 in reply to QC

    Hallo Christian,

    erstmal ganz großen Dank für Deine fundierten Auskünfte ! 

    Ich kenne das Programm Wireshark nur dem Namen nach und habe noch nie damit gearbeitet!
    Und wenn ich es verhindern kann, mache ich das auch! ;-) 

     

    Ich kläre jetzt erstmal ab, ob die Firewall so eingestellt werden kann, dass die Sophos Updates mehr oder weniger ungeprüft durchgehen!

    Ich melde mich hier wieder, wenn es wieder funktioniert - so, oder so !

    Nochmals vielen Dank und ein schönes Wochenende !

    Karl-Otto Müller

     

  • 0 in reply to Karl-Otto Müller

    Hallo Karl-Otto,

    gerne.

    Wireshark ist nicht kompliziert und in vielen Fällen hilfreich. Kann natürlich nicht in SSL Verbindungen hineinsehen aber sonst hilft es bei einer Menge von Kommunikationsproblemen. Aber natürlich ist es keim Muss.
    Ich hab vergessen zu erwähnen, dass ein Blick in die Firewall Logs (der Zeitpunkt ist ja bekannt) auch nicht schaden kann.

    Schönes Wochenende auch
    Christian

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