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Endpoint Client - Laptop Resource Impact

Dan Spooner

Hello All,

 

I have recently deployed Endpoint to several laptops and a couple are suffering from severe slowdown, high mem usage and even higher disk usage. I plan to upgrade the laptops, new SSD should do it, but I have  a few questions:

 

Which of the standard "Threat Protection" base policy configurable settings are likely to cause most resource usage:

 

  • Live Protection
  • Real Time Scanning 
  • Real Time Scanning Remote Files
  • Deep Learning
  • Others?

 

It is also worth noting that I have a Data Loss Prevention Policy also running which could be contributing.

 

I would like to experiment changing the settings to see if this can alleviate these symptoms, if anyone has any experience it would be appreciated. 



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  • 0

    Hi Dan Spooner,

    Could you shed some more light on the reported issue?

    • Is it a central client or on-premise client?
    • When did you start seeing this issue? any recent changes that might have caused?
    • Any recent upgrades performed? If yes, please mention what version was it upgraded from.
    • Do you see it while performing any specific task or as soon as it boots up into Windows?
    • As mentioned earlier SAVservice at time consumes ~250MB and it's perfectly normal.
    • Can you share the screenshot of the task manager when the issue is seen?
    • If it is on-premise, please check out the basic troubleshooting.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • 0

    Hi Dan Spooner,

    Could you shed some more light on the reported issue?

    • Is it a central client or on-premise client?
    • When did you start seeing this issue? any recent changes that might have caused?
    • Any recent upgrades performed? If yes, please mention what version was it upgraded from.
    • Do you see it while performing any specific task or as soon as it boots up into Windows?
    • As mentioned earlier SAVservice at time consumes ~250MB and it's perfectly normal.
    • Can you share the screenshot of the task manager when the issue is seen?
    • If it is on-premise, please check out the basic troubleshooting.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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  • 0 in reply to Gowtham Mani

    Hi Both, thanks the responses.

    I wasn't explicit on the memory, disk metrics so I will elaborate. 

    • Memory usage is line with your documented expectations, 250-300mb. No issues there.
    • Disk is IO, the laptop in questions is sat 100% disk I/O however now I believe a combination of another AV scanner running, a file sync app running and Endpoint, as well as an old disk are all contributing to this.

    I have removed the other AV, and I will be reviewing it again later today. If it is still very slow I will install a SSD drive and rebuild.

    At this stage I am concluding that the software is behaving normally and this issue is born of other issues with the laptop.

    I will report back once I know the root cause. 

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