Hello!
I am receiving the following errors when trying to upgrade our SEC. It seems to fail when installing the sum.msi as seen by the bootstrapper log:
12/4/2013 12:25:19 PM, INFO : Target folder verification completed successfully
12/4/2013 12:25:19 PM, INFO : About to install Sum.msi
12/4/2013 12:25:19 PM, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI
12/4/2013 12:25:19 PM, INFO : Deactivate state: Installing
12/4/2013 12:25:19 PM, INFO : Activate state: Failing
12/4/2013 12:25:19 PM, INFO : Installation of Sum.msi failed with error code: 1603
12/4/2013 12:25:19 PM, INFO : Ended installing Sum.msi
12/4/2013 12:25:21 PM, INFO : Installation failed with error code: 1603
12/4/2013 12:25:21 PM, INFO : Deactivate state: Failing
12/4/2013 12:25:21 PM, INFO : Activate state: Failed
12/4/2013 12:25:21 PM, INFO : Entered Installation failed page.
The SummsiAdmin log returns various errors as well:
MSI (s) (84:20) [12:25:19:923]: Executing op: DatabaseCopy(DatabasePath=C:\sec_521r2\ServerInstaller\Sum.msi,,CabinetStreams=Data1.cab,AdminDestFolder=D:\Program Files\Sophos\Enterprise Console\SUMInstaller\,)
MSI (s) (84:20) [12:25:19:923]: Note: 1: 2203 2: D:\Program Files\Sophos\Enterprise Console\SUMInstaller\Sum.msi 3: -2147287035
MSI (s) (84:20) [12:25:19:923]: Product: Sophos Update Manager -- Error 2203.Database: D:\Program Files\Sophos\Enterprise Console\SUMInstaller\Sum.msi. Cannot open database file. System error -2147287035.
MSI (s) (84:20) [12:25:19:923]: User policy value 'DisableRollback' is 0
MSI (s) (84:20) [12:25:19:923]: Machine policy value 'DisableRollback' is 0
Action ended 12:25:19: InstallFinalize. Return value 3.
MSI (s) (84:20) [12:25:19:923]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1132749610,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (84:20) [12:25:19:923]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (84:20) [12:25:19:923]: Executing op: DialogInfo(Type=1,Argument=Sophos Update Manager)
MSI (s) (84:20) [12:25:19:923]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 4428 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 4260 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 4660 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 3264 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 452 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 4512 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 3144 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 2760 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 2336 could not be cancelled. Error: 1168
MSI (s) (84:AC) [12:25:19:923]: I/O on thread 2064 could not be cancelled. Error: 1168
MSI (s) (84:20) [12:25:19:939]: Executing op: ActionStart(Name=InstallAdminPackage,Description=Copying files to the network,Template=File: [1], Directory: [9], Size: [6])
MSI (s) (84:20) [12:25:19:939]: Executing op: ProductInfo(ProductKey={2C7A82DB-69BC-4198-AC26-BB862F1BE4D0},ProductName=Sophos Update Manager,PackageName=SUM.msi,Language=1033,Version=17104896,Assignment=0,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={AA6CE442-74A9-40A4-A360-96E1BD09955E},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=2)
MSI (s) (84:20) [12:25:19:939]: SHELL32::SHGetFolderPath returned: C:\Users\sophos\AppData\Roaming
MSI (s) (84:20) [12:25:19:939]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (84:20) [12:25:19:939]: Error in rollback skipped. Return: 5
MSI (s) (84:20) [12:25:19:939]: No System Restore sequence number for this installation.
MSI (s) (84:20) [12:25:19:939]: Unlocking Server
MSI (s) (84:20) [12:25:19:939]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 12:25:19: ADMIN. Return value 3.
Any information would helpful as I couldn't seem to find any other threads pertaining to this. Thanks!
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