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Failed to install SAVXP: The MSI has failed.

ok_duck

Hi,

Recently was upgrade to Windows 8.1 from Windows 7. Previously was work prefect but since upgraded to new windows so we need to reinstall back in the the same machine but we face this error "Failed to install SAVXP: The MSI has failed."


Machine : DELL E5450
WIndows 8.1
SEC 5.2.2

Below is some of the logs I can get. Please advice. Thanks in advance.

MSI Log :
Windows Installer installed the product. Product Name: Sophos Anti-Virus. Product Version: 10.3.15. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603. Event ID : 1033

Product: Sophos Anti-Virus -- Installation operation failed. Event ID: 11708



Fullscreen Sophos Anti-Virus Major CustomActions Log_150901_095830.txt Download 
2015-09-01 17:58:31 ExtractClassicConfig: Action started

2015-09-01 17:58:31 ExtractClassicConfig: Action succeeded

2015-09-01 17:58:32 PreInstallChecks: Action started

2015-09-01 17:58:32 PreInstallChecks: Action succeeded

2015-09-01 17:58:32 SetBootDriverStartupProperty: Action started

2015-09-01 17:58:32 SetBootDriverStartupProperty: Boot driver: not installed.

2015-09-01 17:58:32 SetBootDriverStartupProperty: Action succeeded

2015-09-01 17:58:32 SetClassFilterPresentProperty: Action started

2015-09-01 17:58:32 SetClassFilterPresentProperty: Setting class filter present property to: 0

2015-09-01 17:58:32 SetClassFilterPresentProperty: Action succeeded

2015-09-01 17:58:32 SetDriverProperty: Action started

2015-09-01 17:58:32 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2015-09-01 17:58:32 SetDriverProperty: Action succeeded

2015-09-01 17:58:32 SetProcessorProperties: Action started

2015-09-01 17:58:32 SetProcessorProperties: Action succeeded

2015-09-01 17:58:33 SetRestoreExcludedProcessesProperty: Action started

2015-09-01 17:58:33 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty

2015-09-01 17:58:33 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2015-09-01 17:58:33 SetRestoreExcludedProcessesProperty: Action succeeded

2015-09-01 17:58:39 CheckRegForNullDACLs: Action started

2015-09-01 17:58:39 CheckRegForNullDACLs: Action succeeded

2015-09-01 17:58:39 WaitForSAVService: Action started

2015-09-01 17:58:39 WaitForSAVService: WaitForSAVService: Walking system processes...

2015-09-01 17:58:39 WaitForSAVService: WaitForSAVService: Finished walking system processes.

2015-09-01 17:58:39 WaitForSAVService: Action succeeded

2015-09-01 17:58:39 CheckUninstallDrivers: Action started

2015-09-01 17:58:40 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false.

2015-09-01 17:58:40 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false.

2015-09-01 17:58:40 CheckUninstallDrivers: Action succeeded

2015-09-01 17:58:40 DeleteIDEs: Action started

2015-09-01 17:58:40 DeleteIDEs: Action succeeded

2015-09-01 17:58:40 DeleteBDLs: Action started

2015-09-01 17:58:40 DeleteBDLs: Action succeeded

2015-09-01 17:58:40 DeleteHIPSConfig: Action started

2015-09-01 17:58:40 DeleteHIPSConfig: Action succeeded

2015-09-01 17:58:41 UpdateSavAdapterDll: Action started

2015-09-01 17:58:51 UpdateSavAdapterDll: Action succeeded

2015-09-01 17:58:51 CopyOtherFiles: Action started

2015-09-01 17:58:51 CopyOtherFiles: CopyOtherFiles custom action - Copying other driver files

2015-09-01 17:58:51 CopyOtherFiles: Copying class filter source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\classfilterdrivers\wnet_amd64\SDCFILTER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\

2015-09-01 17:58:51 CopyOtherFiles: Copying boot driver source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\WinLH_AMD64\SOPHOSBOOTDRIVER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\

2015-09-01 17:58:51 CopyOtherFiles: Copying kms source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\wxp_i386\SKMSCAN.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\

2015-09-01 17:58:51 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.

2015-09-01 17:58:51 CopyOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2015-09-01 17:58:51 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete.

2015-09-01 17:58:51 CopyOtherFiles: Copying boot tasks source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\WinLH_AMD64\SophosBootTasks.exe, target: C:\WINDOWS\system32\

2015-09-01 17:58:51 CopyOtherFiles: Action succeeded

2015-09-01 17:58:51 RegisterBufferOverflowProtection: Action started

2015-09-01 17:58:51 RegisterBufferOverflowProtection: BopsUnregister: could not get short path to DLL. It will not be unregistered.

2015-09-01 17:58:51 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.

2015-09-01 17:58:51 RegisterBufferOverflowProtection: BOPS path already exists

2015-09-01 17:58:51 RegisterBufferOverflowProtection: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2015-09-01 17:58:51 RegisterBufferOverflowProtection: BOPS path already exists

2015-09-01 17:58:51 RegisterBufferOverflowProtection: Action succeeded

2015-09-01 17:58:51 RestoreExcludedProcesses: Action started

2015-09-01 17:58:51 RestoreExcludedProcesses: RestoreExcludedProcesses

2015-09-01 17:58:51 RestoreExcludedProcesses: Empty excluded processes property. Nothing to be done.

2015-09-01 17:58:51 RestoreExcludedProcesses: Action succeeded

2015-09-01 17:58:51 StartDriverServices: Action started

2015-09-01 17:58:51 StartDriverServices: IsServiceRunning: Unable to get a handle to requested service skmscan. Returning false.

2015-09-01 17:58:51 StartDriverServices: Unable to get a handle to kms service - service will not be started until next reboot

2015-09-01 17:58:51 StartDriverServices: Action succeeded

2015-09-01 17:59:01 CreateUserGroups: Action started

2015-09-01 17:59:03 CreateUserGroups: Local name of well-known group Administrators is Administrators

2015-09-01 17:59:03 CreateUserGroups: Local name of well-known group PowerUsers is Power Users

2015-09-01 17:59:03 CreateUserGroups: Local name of well-known group Users is Users

2015-09-01 17:59:04 CreateUserGroups: Failed to add the members of group PowerUsers to SophosPowerUser group

2015-09-01 17:59:05 CreateUserGroups: Adding LOCAL SYSTEM to the SophosAdministrator role in the machine file

2015-09-01 17:59:09 CreateUserGroups: Action succeeded

2015-09-01 17:59:10 AddDomainGroups: Action started

2015-09-01 17:59:10 AddDomainGroups: Action succeeded

2015-09-01 17:59:13 SetSAVAdminUpdateBegin: Action started

2015-09-01 17:59:13 SetSAVAdminUpdateBegin: Action succeeded

2015-09-01 17:59:13 UpdateSAVI: Action started

2015-09-01 17:59:13 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate

2015-09-01 17:59:13 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__

2015-09-01 17:59:13 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate

2015-09-01 17:59:13 UpdateSAVI: UpdateRequest signalled

2015-09-01 17:59:13 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended

2015-09-01 17:59:13 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__

2015-09-01 17:59:13 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended

2015-09-01 17:59:13 UpdateSAVI: MSCM version orig:  new: 0.3.0.90

2015-09-01 17:59:13 UpdateSAVI: Copying MSCM from: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\savmscm.dll to: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\savmscm.dll

2015-09-01 17:59:13 UpdateSAVI: Registered MSCM

2015-09-01 17:59:16 UpdateSAVI: SAVI dll was installed successfully

2015-09-01 17:59:16 UpdateSAVI: Action succeeded

2015-09-01 17:59:16 SetFolderPermissions: Action started

2015-09-01 17:59:16 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files

2015-09-01 17:59:16 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files

2015-09-01 17:59:16 SetFolderPermissions: Action succeeded

2015-09-01 17:59:16 SetServiceXP: Action started

2015-09-01 17:59:16 SetServiceXP: Action succeeded

2015-09-01 17:59:16 SetServiceSecurity: Action started

2015-09-01 17:59:16 SetServiceSecurity: Adding SYSTEM_MANDATORY_LABEL_NO_EXECUTE_UP to SavService launch permissions

2015-09-01 17:59:16 SetServiceSecurity: Adding SYSTEM_MANDATORY_LABEL_NO_EXECUTE_UP to SavService launch permissions

2015-09-01 17:59:16 SetServiceSecurity: Action succeeded

2015-09-01 17:59:17 SetServiceRecoveryActions: Action started

2015-09-01 17:59:17 SetServiceRecoveryActions: Action succeeded

2015-09-01 17:59:17 InstallDeviceControl: Action started

2015-09-01 17:59:17 InstallDeviceControl: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2015-09-01 17:59:17 InstallDeviceControl: Action succeeded

2015-09-01 17:59:17 SetAdminGroupDescription: Action started

2015-09-01 17:59:18 SetAdminGroupDescription: Action succeeded

2015-09-01 17:59:18 SetPowerGroupDescription: Action started

2015-09-01 17:59:18 SetPowerGroupDescription: Action succeeded

2015-09-01 17:59:19 SetUserGroupDescription: Action started

2015-09-01 17:59:19 SetUserGroupDescription: Action succeeded

2015-09-01 17:59:19 SetOnAccessGroupDescription: Action started

2015-09-01 17:59:19 SetOnAccessGroupDescription: Action succeeded

2015-09-01 17:59:19 DisablePUADetection: Action started

2015-09-01 17:59:20 DisablePUADetection: Action succeeded

2015-09-01 17:59:20 DeleteExpiredCaches: Action started

2015-09-01 17:59:20 DeleteExpiredCaches: Action succeeded

2015-09-01 17:59:20 EnableJournals: Action started

2015-09-01 17:59:20 EnableJournals: Checking journal for active volumes.

2015-09-01 17:59:20 EnableJournals: Journaling already enabled for on \\?\Volume{1d1419f9-4af4-11e5-9e4e-94659c2cbf9f}\

2015-09-01 17:59:20 EnableJournals: Journaling already enabled for on \\?\Volume{2ef831c5-3ad9-11e5-9869-806e6f6e6963}\

2015-09-01 17:59:20 EnableJournals: Action succeeded

2015-09-01 17:59:20 DisableWebProtection: Action started

2015-09-01 17:59:20 DisableWebProtection: DisableWebProtection: OK

2015-09-01 17:59:20 DisableWebProtection: Action succeeded

2015-09-01 17:59:20 DisableSxlLookups: Action started

2015-09-01 17:59:21 DisableSxlLookups: DisableSxlLookups: OK

2015-09-01 17:59:21 DisableSxlLookups: Action succeeded

2015-09-01 17:59:21 CheckSNMPDLLPresence: Action started

2015-09-01 17:59:21 CheckSNMPDLLPresence: Action succeeded

2015-09-01 17:59:21 UpdateSXLServerList: Action started

2015-09-01 17:59:21 UpdateSXLServerList: LoadSophtainerData: GetSophtainerSection(C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SXLConfig.dat) returned 0. (180 bytes returned)


2015-09-01 17:59:21 UpdateSXLServerList: ExtractSXLServerConf: 0, 4, 4

2015-09-01 17:59:21 UpdateSXLServerList: Action succeeded

2015-09-01 17:59:22 GenerateSavMachineId: Action started

2015-09-01 17:59:22 GenerateSavMachineId: Sav machine id = CADCC016-A7DA-4CA4-9CDA-09085AA16A75

2015-09-01 17:59:22 GenerateSavMachineId: Action succeeded

2015-09-01 17:59:22 SetSAVAdminUpdateComplete: Action started

2015-09-01 17:59:22 SetSAVAdminUpdateComplete: Action succeeded

2015-09-01 17:59:22 RunPreLaunchScripts: Action started

2015-09-01 17:59:23 RunPreLaunchScripts: RunPreLaunchScripts: No entries.

2015-09-01 17:59:23 RunPreLaunchScripts: Action succeeded

2015-09-01 17:59:24 BootDriverStartup: Action started

2015-09-01 17:59:24 BootDriverStartup: Boot driver restored: disabled

2015-09-01 17:59:24 BootDriverStartup: Action succeeded

2015-09-01 18:00:44 RegisterDCIfEnabled: Action started

2015-09-01 18:00:44 RegisterDCIfEnabled: isDCEnabled: node not found: /configuration/components/DeviceControlManager/settings/enabled

2015-09-01 18:00:44 RegisterDCIfEnabled: Action succeeded

2015-09-01 18:00:44 StartSAVServices: Action started

2015-09-01 18:00:44 StartSAVServices: Failed to start the Sophos Anti-Virus service.

2015-09-01 18:00:44 StartSAVServices: Action failed

2015-09-01 18:00:45 UninstallSecurityCenter: Action started

2015-09-01 18:00:45 UninstallSecurityCenter: Error returned from CAntiVirusProvider::Uninstall() was: -2147467259

2015-09-01 18:00:45 UninstallSecurityCenter: Error returned from CAntiSpywareProvider::Uninstall() was: -2147467259

2015-09-01 18:00:45 UninstallSecurityCenter: Action succeeded

2015-09-01 18:00:45 RollbackInstallDeviceControl: Action started

2015-09-01 18:00:45 RollbackInstallDeviceControl: Action succeeded

2015-09-01 18:00:45 RemoveSAVI: Action started

2015-09-01 18:00:45 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate

2015-09-01 18:00:45 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__

2015-09-01 18:00:45 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate

2015-09-01 18:00:45 RemoveSAVI: UpdateRequest signalled

2015-09-01 18:00:45 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended

2015-09-01 18:00:45 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__

2015-09-01 18:00:45 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended

2015-09-01 18:00:45 RemoveSAVI: Action succeeded

2015-09-01 18:00:49 DeleteUserGroups: Action started

2015-09-01 18:00:49 DeleteUserGroups: We are not a domain controller: Attempting to delete local user groups

2015-09-01 18:00:50 DeleteUserGroups: Action succeeded

2015-09-01 18:00:50 RollbackUpdateSavAdapterDll: Action started

2015-09-01 18:00:50 RollbackUpdateSavAdapterDll: Action succeeded

2015-09-01 18:00:50 DeleteOtherFiles: Action started

2015-09-01 18:00:50 DeleteOtherFiles: Unregistered MSCM

2015-09-01 18:00:50 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Access is denied.

.

2015-09-01 18:00:50 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf11 with error: Access is denied.

.

2015-09-01 18:00:50 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf16 with error: Access is denied.

.

2015-09-01 18:00:50 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf01 with error: Access is denied.

.

2015-09-01 18:00:51 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf06 with error: Access is denied.

.

2015-09-01 18:00:51 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf07 with error: Access is denied.

.

2015-09-01 18:00:51 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf09 with error: Access is denied.

.

2015-09-01 18:00:51 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll.stf10 with error: Access is denied.

.

2015-09-01 18:00:51 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.

2015-09-01 18:00:51 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64

2015-09-01 18:00:51 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete.

2015-09-01 18:00:51 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.

2015-09-01 18:00:51 DeleteOtherFiles: Deleting config file folder

2015-09-01 18:00:51 DeleteOtherFiles: Failed to delete config folder, 2

2015-09-01 18:00:51 DeleteOtherFiles: Action succeeded

2015-09-01 18:00:51 ForceDeleteFiles: Action started

2015-09-01 18:00:51 ForceDeleteFiles: Error deleting DesktopMessaging registry key. Returned error was: The system cannot find the file specified.



2015-09-01 18:00:51 ForceDeleteFiles: Action succeeded

2015-09-01 18:00:51 RunErrorScripts: Action started

2015-09-01 18:00:51 RunErrorScripts: Action succeeded

2015-09-01 18:00:51 RestoreMovedFiles: Action started

2015-09-01 18:00:51 RestoreMovedFiles: Action succeeded

2015-09-01 18:00:51 SetUpdateFailed: Action started

2015-09-01 18:00:51 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update

2015-09-01 18:00:51 SetUpdateFailed: Action succeeded
Sophos Anti-Virus Major Install Log_150901_100338.txt



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  • 0

    Hello ok_duck,

    there's at the moment exactly one article in the results list when you search for DesktopMessaging: Sophos Anti-Virus CustomActions log shows 'Error opening Windows key'

    Christian

  • 0
    Thanks Christian, it solved my issue.
  • 0 in reply to QC

    Hello Christian,

    I got the same error, one of my endpoint is failed to install SAVXP. I have tried your advise, but i can't find 'Error opening Windows key'.

    This Sophos Anti-Virus CustomActions Log:

    2016-03-30 10:05:47 ExtractClassicConfig: Action started
    2016-03-30 10:05:47 ExtractClassicConfig: Action succeeded
    2016-03-30 10:05:47 PreInstallChecks: Action started
    2016-03-30 10:05:47 PreInstallChecks: Action succeeded
    2016-03-30 10:05:47 SetBootDriverStartupProperty: Action started
    2016-03-30 10:05:47 SetBootDriverStartupProperty: Boot driver: not installed.
    2016-03-30 10:05:47 SetBootDriverStartupProperty: Action succeeded
    2016-03-30 10:05:47 SetClassFilterPresentProperty: Action started
    2016-03-30 10:05:47 SetClassFilterPresentProperty: Setting class filter present property to: 0
    2016-03-30 10:05:47 SetClassFilterPresentProperty: Action succeeded
    2016-03-30 10:05:47 SetDriverProperty: Action started
    2016-03-30 10:05:47 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64
    2016-03-30 10:05:47 SetDriverProperty: Action succeeded
    2016-03-30 10:05:47 SetProcessorProperties: Action started
    2016-03-30 10:05:47 SetProcessorProperties: Action succeeded
    2016-03-30 10:05:47 SetRestoreExcludedProcessesProperty: Action started
    2016-03-30 10:05:47 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty
    2016-03-30 10:05:47 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64
    2016-03-30 10:05:47 SetRestoreExcludedProcessesProperty: Action succeeded
    2016-03-30 10:05:54 CheckRegForNullDACLs: Action started
    2016-03-30 10:05:54 CheckRegForNullDACLs: Action succeeded
    2016-03-30 10:05:55 WaitForSAVService: Action started
    2016-03-30 10:05:55 WaitForSAVService: WaitForSAVService: Walking system processes...
    2016-03-30 10:05:55 WaitForSAVService: WaitForSAVService: Finished walking system processes.
    2016-03-30 10:05:55 WaitForSAVService: Action succeeded
    2016-03-30 10:05:55 CheckUninstallDrivers: Action started
    2016-03-30 10:05:55 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false.
    2016-03-30 10:05:55 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false.
    2016-03-30 10:05:55 CheckUninstallDrivers: Action succeeded
    2016-03-30 10:05:55 DeleteIDEs: Action started
    2016-03-30 10:05:55 DeleteIDEs: Action succeeded
    2016-03-30 10:05:55 DeleteBDLs: Action started
    2016-03-30 10:05:55 DeleteBDLs: Action succeeded
    2016-03-30 10:05:55 DeleteHIPSConfig: Action started
    2016-03-30 10:05:55 DeleteHIPSConfig: Action succeeded
    2016-03-30 10:05:55 UpdateSavAdapterDll: Action started
    2016-03-30 10:06:05 UpdateSavAdapterDll: Action succeeded
    2016-03-30 10:06:05 CopyOtherFiles: Action started
    2016-03-30 10:06:05 CopyOtherFiles: CopyOtherFiles custom action - Copying other driver files
    2016-03-30 10:06:05 CopyOtherFiles: Copying class filter source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\classfilterdrivers\wnet_amd64\SDCFILTER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\
    2016-03-30 10:06:05 CopyOtherFiles: Copying boot driver source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\WinLH_AMD64\SOPHOSBOOTDRIVER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\
    2016-03-30 10:06:05 CopyOtherFiles: Copying kms source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\wxp_i386\SKMSCAN.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\
    2016-03-30 10:06:05 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll does not exist, no further action.
    2016-03-30 10:06:05 CopyOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64
    2016-03-30 10:06:05 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll does not exist, no further action.
    2016-03-30 10:06:05 CopyOtherFiles: Copying boot tasks source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\WinLH_AMD64\SophosBootTasks.exe, target: C:\Windows\system32\
    2016-03-30 10:06:05 CopyOtherFiles: Action succeeded
    2016-03-30 10:06:05 RegisterBufferOverflowProtection: Action started
    2016-03-30 10:06:05 RegisterBufferOverflowProtection: BopsUnregister: could not get short path to DLL. It will not be unregistered.
    2016-03-30 10:06:05 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.
    2016-03-30 10:06:05 RegisterBufferOverflowProtection: PROCESSOR_ARCHITECTURE environment variable is: AMD64
    2016-03-30 10:06:05 RegisterBufferOverflowProtection: Action succeeded
    2016-03-30 10:06:05 RestoreExcludedProcesses: Action started
    2016-03-30 10:06:05 RestoreExcludedProcesses: RestoreExcludedProcesses
    2016-03-30 10:06:05 RestoreExcludedProcesses: Empty excluded processes property. Nothing to be done.
    2016-03-30 10:06:05 RestoreExcludedProcesses: Action succeeded
    2016-03-30 10:06:05 RollbackUpdateSavAdapterDll: Action started
    2016-03-30 10:06:05 RollbackUpdateSavAdapterDll: Action succeeded
    2016-03-30 10:06:05 DeleteOtherFiles: Action started
    2016-03-30 10:06:05 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Veex.dll with error: Access is denied.
    .
    2016-03-30 10:06:05 Error deleting file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\OSDP.dll with error: Access is denied.
    .
    2016-03-30 10:06:05 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.
    2016-03-30 10:06:05 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64
    2016-03-30 10:06:05 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete.
    2016-03-30 10:06:05 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.
    2016-03-30 10:06:05 DeleteOtherFiles: Deleting config file folder
    2016-03-30 10:06:05 DeleteOtherFiles: Failed to delete config folder, 2
    2016-03-30 10:06:05 DeleteOtherFiles: Action succeeded
    2016-03-30 10:06:05 ForceDeleteFiles: Action started
    2016-03-30 10:06:05 ForceDeleteFiles: Error deleting DesktopMessaging registry key. Returned error was: The system cannot find the file specified.

    2016-03-30 10:06:05 ForceDeleteFiles: Action succeeded
    2016-03-30 10:06:05 RunErrorScripts: Action started
    2016-03-30 10:06:05 RunErrorScripts: Action succeeded
    2016-03-30 10:06:05 RestoreMovedFiles: Action started
    2016-03-30 10:06:05 RestoreMovedFiles: Action succeeded
    2016-03-30 10:06:05 SetUpdateFailed: Action started
    2016-03-30 10:06:05 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update
    2016-03-30 10:06:05 SetUpdateFailed: Action succeeded

    Abdur Rosyid

    Regards,

    Rosyid

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