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Discussions SEA cant connect to sea-dynamic.sophos.com; threat definitions not updated

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SEA cant connect to sea-dynamic.sophos.com; threat definitions not updated

MonarchPH over 6 years ago

Hi All,

Email appliance is having trouble connecting to sea-dynamic.sophos.com

When I tried pinging sea-dynamic.sophos.com the result is:

Pinging sophos.vo.llnwd.net [203.77.191.0] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

I'm currently using 8.8.8.8 as my DNS:

203.77.191.0 <--- this is a network address.

Does anyone here having the same problem as mine?

Have you got into any solutions?

Thanks,

tech

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0 Karlos over 6 years ago

Hi MonarchPH

This indicates a network connectivity issue. Do you have an upstream firewall? Make sure that sea-dynamic.sophos.com is not being blocked upstream. You can also run a telnet test to the update server using port 80 to ensure this port is open. Though please take note that changes are taking place to the update mechanism of the email appliance and switching over to HTTPS. The transition is now taking place. For more information regarding this please refer to KBA: Sophos Email Appliance: Upgrade issue with upstream proxy with HTTPS scanning

Thanks,
Karlos

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Karlos over 6 years ago

Hi MonarchPH

This indicates a network connectivity issue. Do you have an upstream firewall? Make sure that sea-dynamic.sophos.com is not being blocked upstream. You can also run a telnet test to the update server using port 80 to ensure this port is open. Though please take note that changes are taking place to the update mechanism of the email appliance and switching over to HTTPS. The transition is now taking place. For more information regarding this please refer to KBA: Sophos Email Appliance: Upgrade issue with upstream proxy with HTTPS scanning

Thanks,
Karlos

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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