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ISSUE: Sophos Email appliances running 4.2.0.2

Bianson

After upgrading to 4.2.0.2 you may face several issues with the new anti-spam engine lase. They are known issues we are working to address. Please open a support case with us and let me know in the comments if you have a case open and haven't heard back. Updates on the issue will be provided in this thread.

Thank you,

Bob



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  • Hi Bob,

    I have opened a case with Sophos regarding this and haven't heard back yet. It's disrupting our production outbound E-mail randomly, I'm seeing errors in the syslog such as:

    Mar 20 23:19:04 vmaprod1 MessageInfo[38424]: 58D06366_38424_37_3: [ERR] Msg scanning failed: http return code: 500, desc: Internal error
    Mar 20 23:20:27 vmaprod3 MessageInfo[27764]: 58D063B9_27764_107_2: [ERR] Msg scanning failed: http return code: 500, desc: Internal error
    Mar 20 23:20:29 vmaprod1 MessageInfo[38429]: 58D063B9_38429_94_7: [ERR] Msg scanning failed: http return code: 500, desc: Internal error

    How do we fix this, is there a workaround we can apply while Sophos works on an update? Thanks.

     

    cheers,

    VM

    University of British Columbia

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  • Hi Bob,

    I have opened a case with Sophos regarding this and haven't heard back yet. It's disrupting our production outbound E-mail randomly, I'm seeing errors in the syslog such as:

    Mar 20 23:19:04 vmaprod1 MessageInfo[38424]: 58D06366_38424_37_3: [ERR] Msg scanning failed: http return code: 500, desc: Internal error
    Mar 20 23:20:27 vmaprod3 MessageInfo[27764]: 58D063B9_27764_107_2: [ERR] Msg scanning failed: http return code: 500, desc: Internal error
    Mar 20 23:20:29 vmaprod1 MessageInfo[38429]: 58D063B9_38429_94_7: [ERR] Msg scanning failed: http return code: 500, desc: Internal error

    How do we fix this, is there a workaround we can apply while Sophos works on an update? Thanks.

     

    cheers,

    VM

    University of British Columbia

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