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External tag - double tagging problem?

TarellFairley

I have an additional policy rule in place to tag all incoming email with an external email notification tag in the subject line. Sometimes when replying to all external users that have been CC'd, and then receiving their reply to that email, subject lines are being double tagged. In other words multiple tags are appended to the subject line. Is there any way to stop this multiple tagging problem?

Additional notes: 

The multiple tagging problem does not occur when emailing with single recipients

 

Thanks



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  • 0

    I don't think it's possible, sorry.

    You can set or replace a header the way you want, but not subjects

  • 0

    We are just piloting doing the same thing.  From my testing I always seemed to get an additional tag when the message went through the SEA.  I am currently testing filtering the email by message attributes and it seem to be working.  Of course I am only testing with two people at this point.

     

    I am using [EXTERNAL] in the subject. 

    Message header:
    Name: subject
    Matches regular expression: (?s)^((?!\[EXTERNAL\]).)*$

  • 0 in reply to GregBeck

    Thanks for sharing Greg! I do not have anything specified within the 'message attributes' menu. On the 'main action' menu, my message action is set to 'tag subject and continue', and my configuration tag string is configured as follows: %%SUBJECT%% [EXTERNAL EMAIL]. I will modify my current tag string to use the regex you specified for testing. 

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