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Quarantined emails in the user portal

Gazzacaz

Hi,

We have several email domains and a user may have several different email addresses. We've found that the digest email from the appliance lists the quarantined emails for all of a user's addresses, but if they log onto the user portal, then they only see the quarantined emails for their primary address set in Exchange/AD. If we change their primary address to one of their other addresses, then they see the quarantined emails for that address in the portal. Is this a limitation of the portal or is there a way of configuring it to display all of a user's addresses?

Thanks.



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    There are a couple of considerations.

    when you sync with the default query config .. the appliance will pull down the primary smtp address int he case of recipient validation and such.   If you enable the AD settings in the user section.. the appliance can read aliases for the users. 

    normally the digest does not care if the user is on the domain or not, it simply sends out the digest to the primary user, if the alias are available in the query config it will merge all of the users emails into the 1 digest. 

    From the sounds of your email, your problem is that you have the same users with different email accounts on different domains.   You could have the appliance connect to all 3 domains, and it could understand the alias of each user.. but your problem is this.

     

    jimmybob@abc.com

                jimmy@abc.com

                jimmyb@abc.com

    jimmybob@def.com

               jimmybo@def.com

    jimmybob@ghi.com

     

    even if you magically sync all of those users together.. there is no way for the appliance to tell that its the same user. 

     

    So what you need to do is merge all of the alias from the domains into a single file and then manually sync them to the appliance to link them all together.  

    Here is a KB I did for manually syncing recipient validation 

    see this page:

     

    http://sea.sophos.com/webhelp/sea/references/ConfigSyncFiles.html?hl=configuration%2Csync

    follow this kb and instead of SOPHOS_RECIPIENT_VALIDATION.txt  use SOPHOS_RECIPIENT_ALIASES

     

    Configuration Sync for Windows

    Download and install the FULL version of Putty 

    1. Download and install the full version of putty at https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html.
    2. Select the Puttygen utility.
    3. Type of key to generate: RSA
    4. Number of bits in a generated key: 2048
    5. Move the mouse to generate the keys.
    6. When the key generation is complete save the file and name it testkey.
    7. Save the public and private key to the desktop. 

    Apply the public key to the appliance

    1. Log into the Sophos Email Appliance.
    2. Upload the testkey  at Configuration > System > Configuration Sync.
    3. Select the appliances to sync to.
    4. Press apply.

    Generate the list of valid recipients

      1. Right click on the desktop.
      2. Select New > Text Document file.
      3. Name the file SOPHOS_RECIPIENT_VALIDATION.txt
      4. Open in any text editor that does EOL conversion for Unix/Linux.

    Note: 

      1. That functionality is built into Notepad++. From the 

    Edit

      1.  menu, select 

    EOL Conversion >

      1.  

    UNIX/OSX Format

      .
    1. Copy/paste the email addresses.
    2. Save the file.
    3. Click on the text file to select. Remove the .txt extension.

    Set your windows Environment  & Upload the File

      1. Open up Control Panel in Windows. 
      2. From Control Panel, select Advanced system settings
      3. Under the advanced tab, select Environmental settings.
      4. Click path / edit
      5. Add ;\programfiles\putty
      6. Save
      7. Open the Windows command prompt. 
      8. Type cd \user\desktop to navigate to the directory you stored the testkey file.
      9. Now type:

    pscp -i testkey -P 1232 SOPHOS_RECIPIENT_VALIDATION sophosscp@SophosEmailApplianceIPAddress

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