This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Anybody else having trouble with Sophos Support not responding to open tickets?

Hi, 

Anybody else having trouble with Sophos Support not responding to open tickets?  I created a ticket 3 weeks ago, I got a response immediately and we worked through the issue for a few days.  Then I sent in a SDU log and they asked for some time to review the log, and it's been 2 weeks.  I've sent multiple emails asking for updates.  I created a new ticket to ask for an update on the old ticket and got no response.  I've called the Support phone number and left a voicemail and received no call back.

I've had issues before that Sophos was really helpful in helping me work through my issue, but this is pretty poor.  

:51088


This thread was automatically locked due to age.
Parents Reply Children
No Data