My grandma's MacBook has many viruses I guess and I was able to clean up all of them except for one through Sophos or through Sophos's instructions on how to manually clean up the threat. The one I cannot delete says that it is found under /Volumes/agent/agent.app/Contents/MacOS/agent. At first, when I clicked on it, it showed me a file that said agent and when I tried to throw it away, it said it could not be deleted. I then tried running another malware deletion program and ran Sophos again but it looks like it's still there. Now when I try to click on it, it shows nothing. I searched for other things that said agent, and deleted a program called syncservicesagent from the computer. Maybe I shouldn't have done that. Is that important to the computer? How can I delete the malware? Thank you so much for any help.
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