Community Feedback


Periodically we like to check-in with our members to gather feedback on what is and isn't working with the Sophos Community. Your responses will help shape the platform going forward. All feedback will be anonymous and shared with internal Sophos stakeholders. The survey will close this Friday, June 3rd at 12:00 PM EST.


Thank you,

Bob Ianson | Community Manager

  • Hi Bob,

    I just noticed this.  Can you leave the survey open for another week so I can hopefully get your more responses to it?  Thanks much,

    Devi Momot

  • I need some help.....After my Sophos updates I get a message about updating Virus and I click to update.  I then go into my control panel to make sure all is well and it says Sophos Anti-virus is out of date.   I click the update now button and nothing.  Shouldn't my Sophos auto update correct that?, but it doesn't.   Isn't Anti-virus included in my package protection and why do I keep getting the messages?  Can someone help....Sophos I've been trying to get this resolved.  I opened a ticket with Sophos Support and they advised me to direct my issue to your Community page so that is can be assisted by its Admins and members. HELP.

  • Bonjour.

    Il y a de cela presque  un ans que j'ai installer sophos mobile securite sur mon smartphone.

    Le 1 decembre 2017, j'ai recu une proposition de contrat de sophos mobile securite pour les ordinateurs utilisable a domicile  que apres lecture , j'ai refuser de souscrire.Apres refus j'ai constater que sophos avait desactiver la protection des applications sur mon cellulaire.Cliquand sur le refus de souscription, j'ai recu l'invitation a changer la password.Pour cela j'ai reintroduit la meme password que j'utilisais avant.Juste apres, je me suis connecter avec la password mettant certaine application du smartphone sous protection.

    Le jour suivant et jusqu'a present  l'app sophos rejete ma password que j'ai pourtant  utiliser le 1/12.

    Je me demande bien quelle est le problem. L'app sophos que j'utilise est gratuite.

    Avec cette information, je demande gentilment au service client sophos mobile securite de desactiver de nouveau toutes les applications que j'ai eu a proteger le 1/12.

    Dans l'attente je vous remercie pour votre bonne comprehension.