• 11 Apr 2018

    Planned maintenance for the Sophos Community on Saturday April 14th

    Hey Everyone, Due to planned maintenance, the Sophos Community will be unavailable on Saturday, April 14th for no more than 60 minutes. The site will show a maintenance page during the work similar to : This is currently scheduled for Saturday, April 14th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and the site will be unavailable for no more than 60 minutes. Regards, Flo
    • 23 Feb 2018

    Top Community Users for 2017

    Hey Community, We'd like to recognize and thank our top 3 Sophos Community contributors for the year of 2017. For their outstanding contributions and assistance in our community, each user will receive a $100 gift certificate to The Sophos Store . Information about our leaderboard rewards program can be found here . Congratulations to the winners! lferrara 19964 Points BAlfson 18811 Points ...
    • 22 Feb 2018

    Top Community Users for Q3 and Q4 for 2017

    Hey Community, Our top users for each product group leaderboard for Q3 and Q4 will receive a $10 gift certificate to The Sophos Store . Our leaderboard rewards program is outlined in this post .Congratulations to the winners and thank you again for you...
    • 8 Nov 2017

    Glossary of Technical Terms

    Hey Sophos Community, Ever wondered what a Fraggle Attack is? What's a DDoS? Or what exactly a Man-In-The-Middle attack is?Look no further! Visit our Glossary of Technical Terms KB article for the definitions of terms commonly used with...
    • 15 Sep 2017

    Sophos Community will be unavailable on Saturday September 16th for 15-30 minutes

    Hi All, Due to a planned maintenance update, the Sophos Community will be unavailable on Saturday, September 16th for between 15-30 minutes. The site will show a maintenance page during the work similar to: The update is currently scheduled Saturday, September 16th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and will be unavailable for approximately 15-30 minutes. Sorry for the disruption...
    • 24 Aug 2017

    Sophos Community will be unavailable on Saturday August 26th for approx. 45 minutes

    Hi All, Due to a planned maintenance update the Sophos Community will be unavailable on Saturday August 26th for approx. 45 minutes. The site will show a maintenance page during the work similar to: The update is currently scheduled Saturday August 26th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and will be unavailable for approximately 45 minutes. Sorry for the disruption but this update...
    • 7 Jul 2017

    Top Community Users for Q2 2017

    Hello, Users that topped each product group leaderboard for Q2 have received a $10 gift certificate to the Sophos Store . Our leaderboard rewards program is detailed in this post. Our Q3 winners will be announced early October. We now have 76,000 users in the Sophos Community! Our Q2 Winners: Aiman Ansari QC MichaelMcLannahan BAlfson lferrara JasonFell andrewmullins Holger MarkusGerstner jak Md. Arif Uddin Thank...
    • 27 Jun 2017

    New variant of Petya ransomware (also known as Petrwrap/Petyawrap)

    Sophos is aware of a new ransomware variant being seen in multiple countries today. Our investigation shows that this attack both encrypts files and the Master Boot Record (MBR) and can spread rapidly using several techniques, including the "EternalBlue" exploit of a vulnerability in the Windows Server Message Block (SMB) service, which Windows computers use to share files and printers across local networks...
    • 28 Apr 2017

    Sophos Community Member Spotlight: QC

    I would like to introduce Christian , who has been helping out Sophos users (and employees!) for almost 8 years with ~6700 posts to date. Christian has been part of the IT industry since the 1970's and has a very interesting timeline of his involvement, which I will let him detail below. He has recently topped 4 category leaderboards (Sophos Home, Endpoint Security and Control, Free Tools and Server Protection) in...
    • 11 Apr 2017

    Top Community Users for Q1 2017

    Hello, As promised, we continue to reward our community leaders! Users that topped each product group leaderboard have received a $10 gift certificate to the Sophos Store . Our leaderboard rewards program is detailed in this post. We are now a community of approximately 67,000 registered users and your willingness to help others out is what makes it all work! There were 7 new winners this quarter, which is great to...
    • 17 Mar 2017

    Poll to the Community: How do you want to see answers shown in threads?

    Hello, We are looking to make changes to how posts that are marked as answers are shown in the thread. Please evaluate the two options below and let me know in the comments (or in a private message) which you prefer, and any other feedback on this area. Current Implementation: Currently, the thread can be sorted by 'All Responses' or 'Answers Only'. All answers, both verified (green) and suggested...
    • 7 Mar 2017

    Sophos Community Member Spotlight: lferrara

    I would like to introduce Luciano ( lferrara ), although with his prodigious output he may not need an introduction. Luciano is currently working as a Security Architect and has spent 13 years in the IT industry, starting out as a Technician at AMD. Luciano is currently the top contributor in the Community with almost 12000 points and over 3100 posts! He is an outstanding XG resource and is very generous in sharing his...
    • 27 Feb 2017

    Sophos Employee Spotlight: David Okeyode

    I would like to introduce the Community to David Okeyode , an IT Systems Engineer here at Sophos. David is a Sophos product specialist with outstanding knowledge of the IT field, and as a result, his work will be of use/interest to many of you. His YouTube channel has ~100 videos he created himself designed to help others understand and use Sophos products (among other things). I highly recommend you take some time...
    • 13 Jan 2017

    Top Community Users for 2016

    Hello, To kick off the New Year I would like to thank the below contributors for going out of their way to help others out in the Community. Since we implemented product group leaderboards last October, these users have been on top and deserve some recognition. The user that topped each product group leaderboard received a $10 gift certificate to the Sophos Store , and the top 3 users for the sitewide leaderboard each...
    • 14 Dec 2016

    Changes to Forum Posts

    Hello, We recently made a change to the way forum posts are shown in the Community. In our feedback sessions, users told us they would rather have user details above the post, not below, so we listened! Please see the example below for what posts look like now. Thank you for all your feedback and please keep letting us know of ways to improve your experience. Regards, Bob
    • 2 Nov 2016

    Sophos Home for Mac/Sophos Anti-Virus for Mac Home Edition Issues and Resolutions

    **UPDATE: We are aware of the Time Machine issue persisting in 9.5.4. We apologize and we are currently working on the problem.** Hello, Two of the biggest issues users have reported recently are the Time Machine backup issue and the full scan stopped abnormally and was not completed issue. I'll detail both and what we are doing to address them. Time Machine Backup Issue (Sophos Home + Sophos Anti-Virus for...
    • 17 Oct 2016

    Leaderboard Rewards - Updated

    Hey Community, I want to provide some detail on how we will be rewarding top contributors to our Community. Top contributors are shown via leaderboards, which I have posted on previously. There is a minimum threshold of at least 45 points to be considered as the top contributor for the group level quarterly payout. Rewards will be broken down as follows: At the sitewide level, there will be an annual payout...
    • 12 Oct 2016

    Introducing Aditya

    I'd like to introduce Aditya, a Technical Support Engineer out of the Sophos Ahmedabad office who is dedicated to the Sophos Community and providing support via Twitter (find us @SophosSupport ). Aditya has just recently joined Sophos and we're glad to have him on board! Tell us a little bit about your background: "I was raised in both Malaysia and India, and since I have spent equal time in both countries...
    • 11 Oct 2016

    New Community Feature Focus: I Have This Question Too

    Hello, Forum threads in our new Community now give you the option to select 'I have this question too' under the 'Thread Info' widget. If you are experiencing the same issue as the post has detailed, or if you simply have the same question you want answered, you should select this. Not only will you get a notification once there is an answer, but it will also help our network engineers identify what...
    • 5 Oct 2016

    New Community, New Avatars

    Hello, Our new Community now comes with preset avatars that you can easily assign your profile to give it a little personality! Help us brighten up the new site by changing your avatar. If you already have a picture of yourself (or of anything else) up, that's great and this post is not for you. Step 1: Go to your profile by clicking on the avatar icon in the top-right of the screen. From here click 'Profile'...
    • 6 Sep 2016

    Sophos Community Upgrade News

    Hello, On September 10th we will be launching a new and upgraded version of the Sophos Community site! The upgrade window will last from approximately 2:00 PM - 8:00 PM UTC, (barring any unforeseen issues) and during this time you will not be able...
    • 6 Sep 2016

    New Sophos Community Feature Focus: Leaderboards

    Hello, A big new change you'll notice is the addition of leaderboards across the site. There are two different variations, one that is sitewide and visible on the landing page , and one that tracks at the group (product) level. For example, XG has...
    • 6 Jul 2016

    Update to Knowledge Base

    Hello, Recently we have made a change to our Knowledge Base. Previously, our KB articles were available in two locations, on Sophos.com and the Sophos Community. We are now focusing our effort on maintaining one instance of the Knowledge Base, which...
    • 23 Jun 2016

    Changes to Activity Story Stream

    Hello, We've recently made some changes to the Activity Story Stream which we think will result in a better, more personalized experience for you. Now, when you are logged into the community, the Activity Story Stream (located below forums list...
    • 30 May 2016

    Community Feedback

    Hello, Periodically we like to check-in with our members to gather feedback on what is and isn't working with the Sophos Community. Your responses will help shape the platform going forward. All feedback will be anonymous and shared with internal...