• 13 Jan 2017

    Top Community Users for 2016

    Hello, To kick off the New Year I would like to thank the below contributors for going out of their way to help others out in the Community. Since we implemented product group leaderboards last October, these users have been on top and deserve some recognition. The user that topped each product group leaderboard received a $10 gift certificate to the Sophos Store , and the top 3 users for the sitewide leaderboard each...
    • 14 Dec 2016

    Changes to Forum Posts

    Hello, We recently made a change to the way forum posts are shown in the Community. In our feedback sessions, users told us they would rather have user details above the post, not below, so we listened! Please see the example below for what posts look like now. Thank you for all your feedback and please keep letting us know of ways to improve your experience. Regards, Bob
    • 2 Nov 2016

    Sophos Home for Mac/Sophos Anti-Virus for Mac Home Edition Issues and Resolutions

    **UPDATE: We are aware of the Time Machine issue persisting in 9.5.4. We apologize and we are currently working on the problem.** Hello, Two of the biggest issues users have reported recently are the Time Machine backup issue and the full scan stopped abnormally and was not completed issue. I'll detail both and what we are doing to address them. Time Machine Backup Issue (Sophos Home + Sophos Anti-Virus for...
    • 17 Oct 2016

    Leaderboard Rewards

    Hello, I want to provide some detail on how we will be rewarding top contributors to our Community. Top contributors are shown via leaderboards, which I have posted on previously. Rewards will be broken down as follows: At the sitewide level, there will be an annual payout of $100 to each of our top 3 contributors. This will come in the form of a gift card to The Sophos Store. At the group level, there will...
    • 12 Oct 2016

    Introducing Aditya

    I'd like to introduce Aditya, a Technical Support Engineer out of the Sophos Ahmedabad office who is dedicated to the Sophos Community and providing support via Twitter (find us @SophosSupport ). Aditya has just recently joined Sophos and we're glad to have him on board! Tell us a little bit about your background: "I was raised in both Malaysia and India, and since I have spent equal time in both countries...
    • 11 Oct 2016

    New Community Feature Focus: I Have This Question Too

    Hello, Forum threads in our new Community now give you the option to select 'I have this question too' under the 'Thread Info' widget. If you are experiencing the same issue as the post has detailed, or if you simply have the same question you want answered, you should select this. Not only will you get a notification once there is an answer, but it will also help our network engineers identify what...
    • 5 Oct 2016

    New Community, New Avatars

    Hello, Our new Community now comes with preset avatars that you can easily assign your profile to give it a little personality! Help us brighten up the new site by changing your avatar. If you already have a picture of yourself (or of anything else) up, that's great and this post is not for you. Step 1: Go to your profile by clicking on the avatar icon in the top-right of the screen. From here click 'Profile'...
    • 6 Sep 2016

    Sophos Community Upgrade News

    Hello, On September 10th we will be launching a new and upgraded version of the Sophos Community site! The upgrade window will last from approximately 2:00 PM - 8:00 PM UTC, (barring any unforeseen issues) and during this time you will not be able...
    • 6 Sep 2016

    New Sophos Community Feature Focus: Leaderboards

    Hello, A big new change you'll notice is the addition of leaderboards across the site. There are two different variations, one that is sitewide and visible on the landing page , and one that tracks at the group (product) level. For example, XG has...
    • 6 Jul 2016

    Update to Knowledge Base

    Hello, Recently we have made a change to our Knowledge Base. Previously, our KB articles were available in two locations, on Sophos.com and the Sophos Community. We are now focusing our effort on maintaining one instance of the Knowledge Base, which...
    • 23 Jun 2016

    Changes to Activity Story Stream

    Hello, We've recently made some changes to the Activity Story Stream which we think will result in a better, more personalized experience for you. Now, when you are logged into the community, the Activity Story Stream (located below forums list...
    • 30 May 2016

    Community Feedback

    Hello, Periodically we like to check-in with our members to gather feedback on what is and isn't working with the Sophos Community. Your responses will help shape the platform going forward. All feedback will be anonymous and shared with internal...
    • 17 May 2016

    Introducing Aiman

    I'd like to introduce Aiman, a Network Security Engineer out of the Sophos India office who has recently been involved in the Email Appliance and Home forums. He is dedicated to the Sophos Community and will eventually be providing support via Twitter...
    • 11 May 2016

    New Community Forum Navigation - Latest Threads

    Hello, Recently I have had a few people request an easier way to see all the latest posts for a particular community group, without having to go into each forum. This was already implemented for UTM 9 , and I have now added it to all groups that have...
    • 14 Apr 2016

    Introducing Sachin

    I'd like to introduce Sachin, a Network Security Engineer here at Sophos who has recently been involved in the XG and UTM forums. He is now dedicated to the Sophos community and will eventually be providing support via Twitter as well (find us @SophosSupport...
    • 7 Apr 2016

    Sophos Home for Mac Update 1.1.3

    Hello, We are starting the staged rollout of Home for Mac 1.1.3 this morning. The rollout will take approximately one week. If the update is available for you, it will automatically update. You can also check in Sophos Menu > Update Now. Fixes...
    • 22 Mar 2016

    Community Update

    Hello, We have recently made some changes to the community that we think will improve your experience using the site. Below I have outlined three of the biggest changes that will be most impactful to you. There are also numerous bug fixes included...
    • 21 Mar 2016

    New Community Forum on Malware

    Hello, I'd like to announce that we are adding a new forum to the community with a specific focus on malware. Malware is unfortunately something our customers and ourselves have to think about every day, and we hope this area can shed some light...
    • 1 Mar 2016

    Top 10 Community Users for January 2016

    Hello everyone, To start 2016 off right, we'd like to recognize and reward our top 10 community contributors for the month of January. These users were selected based on how active they were during the month and how many issues they assisted in...
    • 1 Mar 2016

    Welcome to The Sophos Community Blog

    Hello everyone, I'd like to welcome you to the Sophos Community Blog. This will be an area for you to find out about major happenings within the Sophos Community as well as a space to reward and recognize some of our best community contributors...