Feedback Guidelines
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Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Tamper protection clarification needed in KBA

    salexander
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 4 Comments
    In https://support.sophos.com/support/s/article/KB-000034808?language=en_US , In the "On the installed Sophos Agent on a Windows device" section, there is a note that "Sophos Central will automatically turn on Tamper Protection after four hours", though...

  • Link is incorrect in KBA - Documentation.

    jlbrown
    • Feedback
    • Completed (Minor Issue) on
    • UTM
    • 1 Comment
    The first link on this page: https://support.sophos.com/support/s/article/KB-000035587?language=en_US goes to the same page, not the one it is supposed to. Ie " Sophos UTM: Configure intrusion prevention system"

  • Add "mdev.log" at least to "other logfiles"

    ThorstenSeiler
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    Hi Team, could you please add the informations to /log/mdev.log for debugging cellular-wan connections? Got this hint from your support-guys regarding Case 07261587. Could have solved this issue with this information probably without tech-supprt...

  • Install the Sophos Connect client through GPO

    Ermanno Goletto
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    The script proposed in the documentation "Install the Sophos Connect client through GPO" (url: Install the Sophos Connect client through GPO - Sophos Firewall ) it's incorrect. The script to avoid reinstalling Sophos Connect checks for the existence of...

  • Advisory: Sophos Endpoint "Your connection isn't private" after reboot

    Andy Softley
    • Feedback
    • Under Review on
    • Sophos Email
    • 1 Comment
    For those of us who do not spend all our time on the internet or in email, the notification of the above - because it was sent out via email, was not able to be received because logging on to email caused the 'Your connection isn't private' response....

  • Remove "music" from explanation videos

    Gerd
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 1 Comment
    I guess your video tutorials are (may be) very useful. BUT - it's an annoying habit to add music to them to - I don't know - make it more "fun"? It doesn't!!! Music only distracts from the explanations and makes it harder to follow them.

  • Make the email quarantine web app usable on small screen devices like cell phones

    Andre Veltstra
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    Your current web app is anything but usable on cell phones: too much things in the way of getting done what I need. Especially the GUI for email quarantine. Today, for instance, I'm expecting exactly 1 email and of course it will be quarantained. The...

  • Restore default DHCP address assignment

    rfcat_vk
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    the current document only shows how to make the scope global, there is nothing that shows how to convert it to local.

  • Microsoft O365 exclusions should be pre-installed, and more readily available to make installing Office on endpoints functional

    Anthony Gladden
    • Feedback
    • Not Planned on
    • Sophos (XG) Firewall
    • 2 Comments
    Hello, I'm now aware of an exclusion import and enabling process for making Office 365 services functional, https://support.sophos.com/support/s/article/KB-000038173?language=en_US&c__displayLanguage=en_US The majority of business's use MSFT services...

  • Better information of Physical layout for mounting and cabling

    ErnstBee
    • Feedback
    • Under Review on
    • Sophos Wireless
    • 1 Comment
    It is very difficult to find (haven't found it) what mounting options look like in detail, including dimensions and part numbers. The cabling is also not clear, we sold AP6 420(e) and discovered on installation that the cabling only comes from the side...
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