Documentation changes for the week of June 7th

This blog post will list the main changes that occurred in our product documentation and knowledge base.

Sophos Firewall

New

• How to connect to the firewall using the management port
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/tasks/WizardConfigureManagementPorts.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/tasks/WizardConfigureManagementPorts.html
    
    
• Troubleshooting RED 20 unable to connect to Sophos Firewall/UTM
  • KB 000042126: Sophos Firewall: Resolve RED unable to connect

Updated

• Sophos Connect client and provisioning file pages updated based on support feedback
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/VPNSophosConnectClient.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/VPNSophosConnectClient.html
    
    
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/VPNSConProvisioningFile.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/VPNSConProvisioningFile.html
    
    
• Added note about port-affinity
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/NetworkDiscoverModeDeploy.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/NetworkDiscoverModeDeploy.html
    
    
• Added note about RED site-to-site configuration
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/tasks/RoutingUnicastRouteAdd.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/tasks/RoutingUnicastRouteAdd.html
  • https://docs.sophos.com/nsg/sophos-firewall/17.5/Help/en-us/webhelp/onlinehelp/nsg/tasks/UnicastRouteEdit.html
    
    
• No support for wildcard FQDNs for SMTP exceptions (MTA mode)
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/tasks/EmailExceptionAdd.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/VPNSConProvisioningFile.html
    
    
• Added information on the steps for connection with micro USB or RJ45 to DB9 adapter cable.
  • KB 000035769: Sophos Firewall: Setup a serial connection with a console cable
    
    
• Added Information on XGS models 4300, 4500, 5500, and 6500.
  • KB 000035279: Retirement calendar for Sophos SG UTM, Sophos Firewall, Wireless, and RED
    
    
• A note was restored in the article to show that the destination device cannot be an SG model. This is to make the matrix clearer.
  • KB 000036245: Sophos Firewall, Sophos UTM, Cyberoam: Backup-restore compatibility check
    
    
• Updated to include a video showing the steps provided in< the article.
  • KB 000036417: Sophos Firewall: How to configure SSL VPN client in Ubuntu
    
    
• Updated steps and removed out-of-date screenshots.
  • KB 000038367: Sophos Firewall: Configure SSL VPN (remote access) with LDAP authentication
    
    

Sophos Central

Updated

• Updated to include other scenarios where the External, yellow Smart banner is used
  
  • KB 000039140: Sophos Central Email: Smart Banners ​Frequently Asked Questions​ (FAQs)
    
    
• Added video
  
  • KB 000035040: Sophos Central Endpoint: How to install on a gold image to avoid duplicate identities
    

Endpoint

Updated

• Out of date information removed:
  • Windows Server (version 1909)
  • Windows 10 Redstone 4 (Spring Creators Update 1803) Enterprise and Education
  • Windows 10 Redstone 5 (Spring Creators Update 1809) Enterprise and Education
  • Windows 10 19H2 (version 1909) Home, Pro/Pro for Workstations
  • Oracle Linux 6; Ubuntu 16.04 
  • KB 000034756: Sophos Endpoint and Server Protection: Retirement calendar for supported platforms and operating systems
    
    
• Added extra platforms:
  • Windows Server (version 1909)
  • Windows 10 Redstone 4 (Spring Creators Update 1803) Enterprise and Education
  • Windows 10 Redstone 5 (Spring Creators Update 1809) Enterprise and Education
  • Windows 10 19H2 (version 1909) Home, Pro/Pro for Workstations
  • Oracle Linux 6; Ubuntu 16.04 
  • KB 000037149: Sophos Endpoint Security and Control: Previously supported platforms and operating systems
    

Cloud Optix

• Weekly summary emails.
  Sophos Cloud Optix customers can now receive a weekly summary email. It summarizes the health and status of their cloud assets that are monitored by Sophos Cloud Optix, including alerts, activity on their account and spend monitoring.
  • https://docs.sophos.com/pcg/optix/help/en-us/pcg/optix/concepts/WeeklySummaryReport.html
    
    
• Adding AWS environments using AWS CloudShell to run customized scripts.
  Previously customers could add environments using scripts that Sophos Cloud Optix creates for them, run in AWS CLI. These scripts have now been checked and certified for use with AWS CloudShell as well.
  • https://docs.sophos.com/pcg/optix/help/en-us/pcg/optix/tasks/AddAWSScript.html
    

Others

Updated

• Reformatted the steps to access the feature that has to be turned off in Windows Settings.
  • KB 000037183: SafeGuard Client: Login to SafeGuard credential provider fails to unlock the user keyring on Windows 10 (as of version 1709) when part of a workgroup
    
    
• Updated the images to show current supported OS and builds, removed unsupported OS from the list shown in the article.
  • KB 000038107: How to Verify if a Machine is Vulnerable to EternalBlue - MS17-010