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Product Documentation

Product Documentation

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Product Documentation requires membership for participation - click to join
  • Top Contributors 2021 - Community Technical Writers

    Top Community Technical Writers 2021

    • Rank
      Name
      Points
    • 1
      LHerzog LHerzog
      26
    • 2
      QC QC
      20
    • 3
      大輔 前田 大輔 前田
      15
    • 4
      Werner Yue Werner Yue
      11
    • 4
      Quinn Kramer1 Quinn Kramer1
      11
    • Updated: 11 Feb 2022 7:08 AM
    • More
    • Cancel
    >
  • Top Community Technical Writers All Time

     Top Community Technical Writers All Time

    • Rank
      Name
      Points
    • 6
      Edilson Santos1 Edilson Santos1
      22
    • 7
      QC QC
      20
    • 8
      MattyG MattyG
      16
    • 9
      BananaBuddy BananaBuddy
      13
    • 9
      James Baker James Baker
      13
    • Updated: 26 Mar 2023 2:45 AM
    • More
    • Cancel
    <
Tweets by SophosSupport
Welcome to the Product Documentation Community group!
Earn Community points and awards by providing feedback and suggestions for our online help, startup guides, knowledge base, and videos.

If your feedback is about online help, please include the URL or title of the relevant page in the description.

For any product-related questions or issues, please navigate to the correct group here.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

Submit Feedback here

Latest Blog Posts
  • Documentation changes for the week of May 16th

    Documentation changes for the week of May 16th

    R@DocSupport
    R@DocSupport
    This blog post will list the main changes in our product…
    • 23 May 2022
  • Documentation changes for the weeks of May 2nd and May 9th

    Documentation changes for the weeks of May 2nd and May 9th

    R@DocSupport
    R@DocSupport
    This blog post will list the main changes in our product…
    • 16 May 2022
  • Documentation changes for the week of April 25th

    Documentation changes for the week of April 25th

    R@DocSupport
    R@DocSupport
    This blog post will list the main changes in our product…
    • 2 May 2022
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Latest Community Feedback on Product Documentation
  • Sophos Central Help will be Context Sensitive

    DavidSain
    DavidSain
    • Feedback
    • Under Review on 25 Jan 2023
    • Central Endpoint & Intercept X
    • 2 Comments
    Endpoint Protection - View Computer Policy, clicking HELP links to a general...
    • 25 Jan 2023 3:02 PM
  • HA Failover Behavior - With and Without monitored Ports

    philbert
    philbert
    • Feedback
    • Under Review on 13 Jan 2023
    • Sophos (XG) Firewall
    • 1 Comment
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp...
    • 13 Jan 2023 4:35 PM
  • Add KB for Error Message "HA could not be enabled" in HA Setup

    philbert
    philbert
    • Feedback
    • Under Review on 13 Jan 2023
    • Sophos (XG) Firewall
    • 5 Comments
    Problem: While configure the Primary Device in HA (active-passiv) you will...
    • 13 Jan 2023 2:56 PM
  • HA requirements -HA interface must be UP and Peer Device must be reachable

    philbert
    philbert
    • Feedback
    • Under Review on 13 Jan 2023
    • Sophos (XG) Firewall
    • 1 Comment
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp...
    • 13 Jan 2023 2:45 PM
  • Bypass Exchange Online Protection in Microsoft 365

    Arash Zangeneh2
    Arash Zangeneh2
    • Feedback
    • Under Review on 11 Jan 2023
    • Sophos Email
    • 2 Comments
    Hi Regarding: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts...
    • 11 Jan 2023 2:07 PM
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Latest Community Discussions on Product Documentation
  • Not Answered

    Sophos Device Control Service Missing 0 Locked

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    Latest over 3 years ago
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    A better KB for Sophos Central DLP and Office 2016, 2019 & 365 0 Locked

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    Latest over 3 years ago
    by Badrobot
  • Not Answered

    Sophos Enterprise Installation 0 Locked

    2297 views
    1 reply
    Latest over 3 years ago
    by Big_Buck
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    Whitelisting for PCI ASV Scan 0 Locked

    3285 views
    2 replies
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    by Badrobot
  • Answered

    SFOS 17.5.5 MR-5 - MTA +1 Locked

    3517 views
    1 reply
    Latest over 3 years ago
    by ximian
  • Not Answered

    site appears to connect refused 0 Locked

    2504 views
    1 reply
    Latest over 3 years ago
    by FloSupport
  • Answered

    Veeam backups failing after implementing Sophos Central Server Lockdown. +1 Locked

    8565 views
    5 replies
    Latest over 3 years ago
    by FloSupport
  • Answered

    Sophos Home engine and Sophos Central Endpoint engine +1 Locked

    4195 views
    5 replies
    Latest over 3 years ago
    by QC
  • Suggested Answer

    Captive wifi still not resolved 0 Locked

    2519 views
    1 reply
    Latest over 4 years ago
    by FloSupport
  • Answered

    Lateral Protection +1 Locked

    3362 views
    2 replies
    Latest over 4 years ago
    by FloSupport
  • Answered

    Additional chapter suggestion for Sophos XG Firewall: WAF troubleshooting KB 124574 - 502 page - server with invalid response +1 Locked

    4283 views
    2 replies
    Latest over 4 years ago
    by FloSupport
  • Answered

    Nueva linea SG/XG Hardware: Cuales son los Puertos ByPass o Failopen incluidos +1 Locked

    5506 views
    5 replies
    Latest over 4 years ago
    by FloSupport
  • Answered

    Synchronized User ID authentication +2 Locked

    4363 views
    2 replies
    Latest over 4 years ago
    by alessandro scuderi
  • Not Answered

    Sophos URLs for the components of Sophos Endpoint Security and Control 0 Locked

    5218 views
    1 reply
    Latest over 4 years ago
    by FloSupport
  • Answered

    Regarding KB 131959 for MacOS Permissions errors, The prescribed script is erroneous as written by Sophos and corrective action steps for incorrect permissions do not work as they are written to operate on the recovery console instead of on the boot volume +1 Locked

    13096 views
    2 replies
    Latest over 4 years ago
    by FloSupport
<>
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