[Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

RE: [Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

Mitch Turner — Thu, 03 Sep 2020 02:41:27 GMT

Thanks for that followup, Emmanuel ... the fix seems to have resolved the issue I was seeing, which makes sense because it did sound like it was the same. I'm now seeing copies of emails submitted to Sophos as phishing.

RE: [Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

emmosophos — Wed, 02 Sep 2020 18:26:21 GMT

Hello Mitch,

Thank you for contacting Sophos Support.

I have followed-up in the thread you have created.

Regards,

RE: [Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

Mitch Turner — Mon, 31 Aug 2020 16:50:06 GMT

We are also facing this issue now. I had put in a post "No longer getting copies of reported phishing messages" and looking back on it today I see this topic applies (the subject/title kind of convoluted).

RE: [Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

emmosophos — Fri, 28 Aug 2020 20:53:48 GMT

Hello Sophos User2493,

I have left a note in the case for the engineer to follow-up with you.

Regards,

RE: [Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

Sophos User2493 — Fri, 28 Aug 2020 08:41:04 GMT

We are facing this issue now. Already logged a ticket with SOPHOS - Case 03027121.

No update provided by the team.

RE: [Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

emmosophos — Fri, 29 May 2020 00:12:31 GMT

[RESOLVED] 28/05/2020

A fix has been deployed and the Phish Threat Outlook plugin is able to receive and consume messages. The report feature is now handling submissions normally.

ADVISORY: Phish Threat Outlook plugin reporting non-campaign emails are failing to send

Regards,

RE: [Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

Shweta — Thu, 28 May 2020 16:53:11 GMT

[Update]28/05/2020

The development has found the root cause and are working to have the fix deployed. The below article will be updated once an ETA of the fix has been provided.

ADVISORY: Phish Threat Outlook plugin reporting non-campaign emails are failing to send