https://community.sophos.com/phish-threat/f/discussions/118631/test-email-sends-but-campaign-email-not-being-sentThe test email is sent but, when we add people to the campaign and try to send it the email shows it&#39;s sent but never hit&#39;s the clients inbox. It&#39;s been 4 days.en-USTelligent Community 12https://community.sophos.com/thread/430109?ContentTypeID=1Mon, 24 Feb 2020 23:09:42 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:fa24a4c6-b90f-42c5-8c26-22be82f92ac9MEric<p>Hi Vishal,</p> <p>Are the emails being shown as sent in Sophos Phish Threat but not appearing in user inboxes or not showing sent at all?</p> <p>If Dianne&#39;s suggestion does not solve the issue I would advise raising a case up with support, enabling remote assistance and providing them with the name of your Campaign.&nbsp; From there they can trace if the emails have been sent out and provide you back with any SMTP server response codes.</p><div style="clear:both;"></div>https://community.sophos.com/thread/429738?ContentTypeID=1Fri, 21 Feb 2020 14:52:03 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:a3d47cc0-647c-4978-ab3d-6667b93c18efDianneY<p>Hello&nbsp;<a href="/members/vishal-ojha">Vishal Ojha</a>&nbsp;</p> <p>It would be worth checking to ensure that the <a href="/kb/en-us/131747" target="_blank">domains and IP addresses used for Phish Threat campaigns are allowed</a> in your environment.</p><div style="clear:both;"></div>