RE: Mail sent but not showing as open

Badrobot — Tue, 25 Feb 2020 21:33:40 GMT

I see, that explains why it is not tracking. We do not have auto download of images enabled on external email.

Thanks!

RE: Mail sent but not showing as open

MEric — Mon, 24 Feb 2020 23:24:30 GMT

Hi Badrobot,

The additional 3 emails should have gone out. You can raise a support ticket to trace these emails if they still aren't sending.

For your second question, let's break down how Phish Threat actually tracks when emails have been opened. Every phishing email contains a transparent 1 pixel image. When this image is downloaded, it is then tracked and the email marked as opened. If you have auto-download of images disabled this may cause tracking of emails to fail. If you want to test this behavior, open up one of the campaign emails in plain-text and you should see the following:

{\*\htmltag0 }{\*\htmltag64}\htmlrtf {\htmlrtf0 {\*\htmltag84 <img alt="" src="jk3bt83s.r.eu-west-1.awstrack.me/I0/0102016e8fe0024c-ffe0b254-####-####-####-1ce96b20cb05-000000/6c8QWfJt0x4fzV6RuGtwW6p2PVw=137" style='display: none; width: 1px; height: 1px;'>}\htmlrtf {\field{\*\fldinst{HYPERLINK 'jk3bt83s.r.eu-west-1.awstrack.me/=137"}}{\fldrslt\cf1\ul }}\htmlrtf0
I0/0102016e8fe0024c-ffe0b254-####-####-####-1ce96b20cb05-000000/6c8QWfJt0x4fzV6RuGtwW6p2PVw
{\*\htmltag4 \par }{\*\htmltag72}\htmlrtf\par}\htmlrtf0

If this user has not yet opened the email according to Phish Threat, try copying the link and pasting it in a web browser. Phish Threat should track that as an email opened as the link is custom to the user and campaign.