• Sophos enterprise console is not pushing and installing into client machines

    Hi All, i have installed the Sophos enterprise control 5.5.0 in windows 2012 server. i dont have AD connections to all the client servers. So i wanted to add them manually. installed the sophos through the shared folder from sophos server. when…
  • Credentials not cached and Cannot uninstall Sophos Endpoint

    Hi, I have Sophos Endpoint Defense installed on my home standalone PC. This software was installed from my employer's web site around 2011. Sophos is still the AV software of my employer. Since 2011 and until a few weeks ago, the software auto-updated…
  • why SophosWebIntelligence.bundle is Downloading and uploading so much data

    Hello forums, I installed sophos(version 1.2.4) on mac os sierra 10.12.4 . My little snitch shows that the SophosWebIntelligence.bundle process is uploading and downloading constantly huge amounts of data as you can see in this screenshot :
  • Exceptions don't seem to work

    I added several exceptions in the Sophos Home Dashboard that don't seem to be working. Then I downloaded the EquationGroupLeak-master.zip file to the /Users/.../DS directory, unzipped it and was greeted by 1 zillion alerts and 1 zillion threats…
  • In SEC 5.5.0 Duplicate Systems Appear After AD Sync

    Every Month We Sync AD with our SEC 5.5.0 DB, However We End Up with Multiple duplicate Devices More Info on DUplicate Devices : *Devices are Disabled in AD *If these Devices are Deleted from Sophos they Re Appear Hence As a Work Around we Have these…
  • Client AutoUpdate has expired

    Hi , I've a issue with client machine , client have manager by SEC, SEC license is working , but now client show license has expired message . I collect sdu log and find sau setup log : 28-03-2017 15:28:28 Successfully requested Sophos Endpoint…
  • Windows 10 Defender and Sophos Endpoint error

    Hi, I have trouble with 3 computers which uses Windows 10 and Windows Defender. I am unable to successfully install Sophos Endpoint. The error is at the CRT level. It asks for a reboot, and after the reboot, nothings seems to work. The Sophos Endpoint…
  • Policy non-compliance: Data Loss Prevention

    The Sophos Central dashboard says that one of our computers has 'Policy non-compliance: Data Loss Prevention' alert that needs to be resolved. How do you make sure that Data Loss Prevention controls are activated?
  • Access rights needed to Update main location

    Hello Community, I'm still working on our new SEC5.5 and now it seems that we can't download Updates to the main Update location on the Server, where SEC is installed. After a bit of error digging one solution was to give "everybody" change rights to…
  • Window Security Options Being Reset During Remediation

    We are not very fond of Sophos resetting UAC, IE Security Zone settings etc during remediation. I'm aware of https://community.sophos.com/kb/en-us/118583 I found the following additional information online that reportedly fixes this issue: From…
  • endpoint installation not work

    Bonjour, J'ai créé un script d'auto-installation du Endpoint Sophos qui fonctionne très bien sauf sur un poste. Pourtant aucun autre logiciel de sécurité n'est présent sur le poste. Est-il possible de connaitre les détails de cette erreur? Un…
  • Full cloud installer - switches for a visible non-interactive install?

    I am building a full Cloud installer, per kb article 121318 and 120613. It would be helpful to have some sort of visible status through the install, but so far the only options I see are for completely silent or for removal of other products. Are there…
  • Temper Protection stops and Web Control disabled

    Few hours after I enabled it on the Endpoint in my Customer Windows Server machine, Temper Protection stops alone and Web Control return disabled. I re-enabled it many times and each time, some hours later, I found it disabled. Thank you.
  • Deleted User in Sophos Cloud and now i get an Failled With Error "401 Unauthorized)

    Hello there. We are installing Sophos Endpoint but now is the fact, there was a person with a computer but she got fired. We take that computer and made a new profile on it. I saw that person in my sophos cloud but i thought my college did a complete…
  • Not able to install Sophos Endpoint and Control Installer Using the following link : https://api-cloudstation-eu-central-1.prod.hydra.sophos.com/api/download/a035b3ebe267e19ff641ef77160c24dc/SophosInstall.exe

  • Making an unmanaged endpoint managed

    Hi Is it possible to make an unmanaged endpoint managed, after installation? During our tests we've installed a few older machines as unmanaged but now we want them to pop up in the console. Olly
  • Tamper Protection Greyed Out

    Hello, I am having some difficulties with Tamper Protection, We have set Tamper Protection Policies for each group, but most of the end points have the Authenticate User option greyed out. I activated and deactivated the policy in the management…
  • Sophos update failing as it is unable to connect to update server

    I have a standalone Sophos client which is failing to update and shows connecting to server, but never connects when I manually run the update. iconfig file shows ConnectionAddress=http://es-web-2.sophos.com/update/ . I am unable to ping or resolve…
  • Network overrun by update SAV 10.7.2

    Hi all , i have experience with my network , hin is in down because lot of client begin updating the new version ( SAV 10.7.2). How do you set up the update policy ? My network is not bigger. We have more or less 700 computers. Please some…
  • Sophos Update account

    Hello everyone, I recently installed a Sophos Endpoint Console. Everything was great until i deployed the sophos client on a client computer. When i run sophos update on the client, my browser block all connexions with the account "SophosUpdateMGR…
  • Sophos Firewall blockt ausgehende netbios TCP Pakete

    Ich möchte mich mit dem Fileserver meiner Firma verbinden. Dazu verbinde ich mich mit dem Firmennetzwerk per VPN und öffne dann den samba-Server als Netzlaufwerk. Wenn ich aber versuche, auf unseren Samba-Server zuzugreifen, sagt Windows der Pfad wurde…
  • Sophos Clean Service and launch Sophos Clean as user

    Hi everyone, I asked this question in Sophos Clean Forum, but since i feel like nobody is going there, i'm trying there (plus it's also about endpoint) I'm using Sophos Endpoint on several machines of my own, and i'm very happy with the solution…
  • Deploying Sophos through JSS

    Can anyone help me in deploying sophos through JSS, anyone have any detailed instructions or point me in the right direction. thanks
  • C2/Zbot-A Infection

    According to my UTM I have a workstation infected with C2/Zbot-A . Sophos Endpoint is detecting nothing on this machine. I'm installing Malwarebytes to see if it'll catch anything. I'm finding no trace of this infection. My main issue/concern is why the…
  • How to allow checkpoint SSL extender

    Hi all I'm new to Sophos, so my apologies if the solution is blatantly obvious! I have a technician who is required to connect to a Checkpoint extender client to remotely access clients. The process he follows is: Connects to a website which checks…