Azure VM's "status unknown"

RE: Azure VM's "status unknown"

StephenMcKay — Tue, 19 Dec 2017 02:43:27 GMT

Hi Shaurya,

We would need to look at logs to confirm the exact root cause, but in this case the reported issue is with Sophos and the root cause is not Azure.

Regards,

Stephen

RE: Azure VM's "status unknown"

Shaurya Sinha — Mon, 18 Dec 2017 00:51:06 GMT

Hi,

I am not sure if its one off case with Azure. As may be other platform like AWS or Salesforce have their own better firewall protection services. Also try Citrix XenApp. Its good.

RE: Azure VM's "status unknown"

StephenMcKay — Thu, 14 Dec 2017 01:44:07 GMT

Hello,

There is an open investigation into reports of the health service returning an unknown status. In order to ensure that this is the same issue and to help you resolve it you would need to log a support call.

I will ensure that your call gets escalated, please PM me the case ID when you get it.

https://secure2.sophos.com/en-us/support/contact-support.aspx

Stephen

RE: Azure VM's "status unknown"

TimAlbertson — Thu, 14 Dec 2017 01:07:23 GMT

Specifially it's the Sophos Health Service which will not start.