• Bitcoin Miner Detected

    I'm trying to remove mstdc.exe from the machine, but it won't allow me to delete and the auto-cleanup from the Enterprise Console doesn't work. Has anyone else come across this? Thanks in advance.
  • Email Alerting: How to exclude encrypted files from error report?

    For our member servers AV&HIPS policy I have all of the notification options checked. The client reports I am now receiving are full of errors pertaining to encrypted files, which is to be expected. It isn't clear to me if this reporting falls under…
  • Enterprise Console Device Control SQL View

    Hello When you go to the enterprise console and view exemptions from a Device control policy, it shows all valid exempted devices. Is there anyway to query the Sophos sql database to get the exact same list of exempted devices as the only table I can…
  • SEC 5.2.2 reusing old computer names

    Hello, I have recently been passed the management and administration of SEC and would like some insight on how to approach the following issue: We often reuse old computer names for new computers on the domain. E.g. when an employee leaves the company…
  • E-Mail Alerts for Application Control...

    I have setup an Application Control policy that will allow all applications to run but monitor any "blocked" activity. I am trying to setup e-mail alerts; I am told on the policy page that e-mail alerts are controlled by the AV & HIP policy. I have e…
  • Will the client still get updates if unmanaged by enterprise console but has the correct update server?

    We have changed to a new Sophos server. I have a laptop that current is running Sophos endpoint security but I am unable to protect is using the enterprise console because it is not on the domain. I set the update address to the new server. Will the laptop…
  • Is it possible to move the bootstrap storage location?

    Hi, By default Sophos installs Update Manager Bootstrap Locations on the System Partition, which can grow to a considerable size. Is there a procedure or KB article that decribes how to move the underlying file structure to another partition without…
  • Data Control and Windows 10. I cant seem to get this to work.

    Data Control and Windows 10. I cant seem to get this to work. I have created a test group and put my machine in it. I have created a policy that has all of the Credit Card/Banking selected all with Email/Browsers etc. basically I selected everything and…
  • Application Reporting

    I would like to know if there is a way of finding out who has a particular program installed, for example Dropbox. We are running Enterprise Console 5.2.1 R2 and Endpoint 10.3 on users machines.
  • Windows 10 Machine, getting this when trying to protect.... the installation could not be started. the requested operation requires elevation. the computer may need additional config before installation. see KB 29287 --- sadly this article seems not to...

    the installation could not be started. the requested operation requires elevation. the computer may need additional config before installation. see KB 29287 --- sadly this article seems not to exist.
  • Endpoints appearing as unmanaged after SEC 5.2.1 re-install

    I recently had to reinstall SEC 5.2.1 after a server failure. I have detected all my endpoints and they all update fine but they appear in SEC as unmanaged, how do i get SEC to start managing them again? I've tried re-installing the client manually but…
  • Is there a way to push out an uninstall of the Endpoint Security and Control from the Enterprise Console?

    We need to remove Endpoint Security and Control from approx. 30 Windows PCs and I am trying to avoid having to touch each one individually.
  • the main server was damaged and was not performed a backup server, what should I do to restableser the SEC information to a new server?

    Hello and good afternoon, today I present this problem, the main server was damaged and was not performed a backup server. What it could do was, a backup of the entire RAID server, what should I do to restableser the SEC information to a new server…
  • How to import computer names to SEC, TXT file?

    How to import computer names to SEC, TXT file?
  • Cisco AnyConnect Secure Mobility client unable to start after installed Endpoint security and control 10.3

    Hi all, I'm facing problem to start Cisco AnyConnect Secure Mobility Client after Sophos Endpoint security and control 10.3 installed. When I click on Cisco AnyConnect Secure Mobility client, it shows VPN Service not available. Second error message…
  • Hello world, The best way from SEC 4.7 Win 2003 R2 --> SEC 5.2 Win 2012 R2

    Hello world, I'm curently using the SEC 4.7 on a windows server 2003 R2. I want to use the last version on a windows server 2012 R2. The curent configuration is very basic, so my question is what is the quickest method to get that done ? If I install…
  • Upgrade to version 5.3 and now Enterprise Console won't open

    I ran the upgrade to 5.3 today and it seemed to install ok but then I try to open the enterprise console I get an error... "the version of enterprise console does not work with Sophos management service version 5.2.2.367 please upgrade the management…
  • Windows 10 Enterprise Console/Endpoint Protection

    Hi, Currently running Enterprise Console 5.2.1 R2. Have just updated my computer to Windows 10 to do testing on it. Sophos on my computer was all screwed up, had to manually uninstall it. I couldn't even see the Sophos logo in my toolbar menu, so i…