Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 16 replies
  • Subscribers 0 subscribers
  • Views 59725 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Upgrade to version 5.3 and now Enterprise Console won't open

ChristineMeisinger

I ran the upgrade to 5.3 today and it seemed to install ok but then I try to open the enterprise console I get an error... "the version of enterprise console does not work with Sophos management service version 5.2.2.367 please upgrade the management service"  I tried running the upgrade installer again but I still get the same error.  What can I do?  Server is Windows 2008  R2



This thread was automatically locked due to age.
Parents
  • 0

    Hello ChristineMeisinger,

    the console is on the management server and you have attempted to upgrade all components which apparently succeeded? Did you reboot afterwards?
    A simple check is to verify the versions of EnterpriseConsole.exe and MgntSvc.exe in %ProgramFiles (x86)%\Sophos\Enterprise Console\. If the latter's is indeed 5.2.2.367 then the upgrade of the Management Server was not successful (though you should have been informed in the Installer GUI). The Sophos_Server64msi log in %ProgramData%\Sophos\Management Installer\ should have the details.  

    Christian

  • 0 in reply to QC
    Also I did restart and try to rerun a couple times.
Reply Children
No Data
Unfiltered HTML