Recently changed password in our environment for the Sophos Protection.
Since doing that and sending out the new password to all machines, only a few have managed to update without issue.
Now we are getting a lot of locked out account errors, once the service account is unlocked my machine updates and downloads the packages, but when another machine that I use as well, that just errors after 3 download package attempts, I've looked at the log file and have pinpointed these errors below.
Any ideas what the issue is and how I can go about resolving this other than doing a fresh install on the server?
Folder is being shared with new service account and password. (not advanced sharing-should I configure to this?)
I've looked at some previous discussions on this forum, but a lot have been due to errors not affecting my environment
Error -2147217660 in ReadCustomerIDFileSAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not availableInstallSequencer:: Caught runtime_error exception: Invalid cache path.<ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\servername\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>Trace(2021-Sep-02 18:22:32): CIDUpdate(Info): Could not add a connection to server \\servername\SophosUpdate; user domain\SophosUD612; Windows error 1909Trace(2021-Sep-02 18:22:33): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\servername\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
When you make the change to the updating policies, the management server will queue up the config messages for the clients. They should pick it up next time they come on-line. That said, I might suggest…