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Sophos Migration Tool Error "Failed to replicate migration package"

Rochelle Lubao

Hi Everyone!

I am having issues with the Sophos Migration Tool..

Whenever I migrate some workstation from SEC to Central I am getting this error:

Failed to replicate migration package.Error during local package replication. See knowledgebase article 124906 

Then I checked the logs in the MigrationAgent.logs and found this error:

2020-12-29T02:56:48Z WARN Unexpected file found in package: SophosSetup.exe
2020-12-29T02:56:48Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.

how to resolve this?

I tried to copy the link of the installer from central and paste it to the browser and change "SophosSetup.exe" to "SophosInstall.exe" and put the installer to the "..\SophosUpdate\CloudMigrationPackage" folder, but whenever I rerun the migration tool and migrate pc the "SophosInstall.exe" is being deleted and the same error in logs occurs.



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Parents
  • 0

    Hello Rochelle Lubao,

    which SEC version are you using? Did you install the Migration Tool using the link in the Windows Start menu or did you download it?

    Christian

  • 0 in reply to QC

    I am using sec 5.0, i download it.

  • 0 in reply to QC

    actually that's what I am wondering I really don't know why the migration tool is looking for the old installer. 


  • 0 in reply to QC

    here is the complete logs from MigrationAgent.log 

    2020-12-29T03:50:36Z INFO ========== Migration Agent started ==========
    2020-12-29T03:50:36Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 8cc191dfb0149072b9b904ede34772fbfa566df3d16770fd35523409e7d33bf3
    2020-12-29T03:50:36Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T03:50:36Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 8cc191dfb0149072b9b904ede34772fbfa566df3d16770fd35523409e7d33bf3...
    2020-12-29T03:50:36Z INFO Begin package generation.
    2020-12-29T03:50:36Z INFO Get signing info for custom manifest
    2020-12-29T03:50:39Z INFO Get signing info for package manifest
    2020-12-29T03:50:40Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T03:50:40Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T03:50:41Z INFO ========== Migration Agent started ==========
    2020-12-29T03:50:41Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 8cc191dfb0149072b9b904ede34772fbfa566df3d16770fd35523409e7d33bf3
    2020-12-29T03:50:41Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T03:50:41Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 8cc191dfb0149072b9b904ede34772fbfa566df3d16770fd35523409e7d33bf3...
    2020-12-29T03:50:41Z INFO Begin package generation.
    2020-12-29T03:50:41Z INFO Get signing info for custom manifest
    2020-12-29T03:50:43Z INFO Get signing info for package manifest
    2020-12-29T03:50:46Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T03:50:46Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T04:01:33Z INFO ========== Migration Agent started ==========
    2020-12-29T04:01:33Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 00305fde6f521567af567bf873d4eca1d05e4b7cc03f38ee6d5e0dcfad320152
    2020-12-29T04:01:33Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T04:01:33Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 00305fde6f521567af567bf873d4eca1d05e4b7cc03f38ee6d5e0dcfad320152...
    2020-12-29T04:01:33Z INFO Begin package generation.
    2020-12-29T04:01:33Z INFO Get signing info for custom manifest
    2020-12-29T04:01:34Z INFO Get signing info for package manifest
    2020-12-29T04:01:36Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T04:01:36Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T04:01:36Z INFO ========== Migration Agent started ==========
    2020-12-29T04:01:36Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 00305fde6f521567af567bf873d4eca1d05e4b7cc03f38ee6d5e0dcfad320152
    2020-12-29T04:01:36Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T04:01:36Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 00305fde6f521567af567bf873d4eca1d05e4b7cc03f38ee6d5e0dcfad320152...
    2020-12-29T04:01:36Z INFO Begin package generation.
    2020-12-29T04:01:36Z INFO Get signing info for custom manifest
    2020-12-29T04:01:38Z INFO Get signing info for package manifest
    2020-12-29T04:01:40Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T04:01:40Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T05:12:20Z INFO ========== Migration Agent started ==========
    2020-12-29T05:12:20Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 1b8f5333ab640017cd736e50eaa24e733c33832711c8458e95f1a87c2471aeb4
    2020-12-29T05:12:20Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T05:12:20Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 1b8f5333ab640017cd736e50eaa24e733c33832711c8458e95f1a87c2471aeb4...
    2020-12-29T05:12:20Z INFO Begin package generation.
    2020-12-29T05:12:20Z INFO Get signing info for custom manifest
    2020-12-29T05:12:23Z INFO Get signing info for package manifest
    2020-12-29T05:12:25Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T05:12:25Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T05:12:26Z INFO ========== Migration Agent started ==========
    2020-12-29T05:12:26Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 1b8f5333ab640017cd736e50eaa24e733c33832711c8458e95f1a87c2471aeb4
    2020-12-29T05:12:26Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T05:12:26Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 1b8f5333ab640017cd736e50eaa24e733c33832711c8458e95f1a87c2471aeb4...
    2020-12-29T05:12:26Z INFO Begin package generation.
    2020-12-29T05:12:26Z INFO Get signing info for custom manifest
    2020-12-29T05:12:29Z INFO Get signing info for package manifest
    2020-12-29T05:12:30Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T05:12:30Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T05:15:27Z INFO ========== Migration Agent started ==========
    2020-12-29T05:15:27Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 841a78a666e96530afdab59516819f0d9103d207bdfa46c0ce8c3ce18852b380
    2020-12-29T05:15:27Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T05:15:27Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 841a78a666e96530afdab59516819f0d9103d207bdfa46c0ce8c3ce18852b380...
    2020-12-29T05:15:27Z INFO Begin package generation.
    2020-12-29T05:15:27Z INFO Get signing info for custom manifest
    2020-12-29T05:15:28Z INFO Get signing info for package manifest
    2020-12-29T05:15:29Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T05:15:29Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T05:15:30Z INFO ========== Migration Agent started ==========
    2020-12-29T05:15:30Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 841a78a666e96530afdab59516819f0d9103d207bdfa46c0ce8c3ce18852b380
    2020-12-29T05:15:30Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T05:15:30Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 841a78a666e96530afdab59516819f0d9103d207bdfa46c0ce8c3ce18852b380...
    2020-12-29T05:15:30Z INFO Begin package generation.
    2020-12-29T05:15:30Z INFO Get signing info for custom manifest
    2020-12-29T05:15:32Z INFO Get signing info for package manifest
    2020-12-29T05:15:34Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T05:15:34Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T05:21:31Z INFO ========== Migration Agent started ==========
    2020-12-29T05:21:31Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 12aec4b928ab8612aed173c63e429d88abf0b561106cf809cd5b5a091382d75c
    2020-12-29T05:21:31Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T05:21:31Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 12aec4b928ab8612aed173c63e429d88abf0b561106cf809cd5b5a091382d75c...
    2020-12-29T05:21:31Z INFO Begin package generation.
    2020-12-29T05:21:31Z INFO Get signing info for custom manifest
    2020-12-29T05:21:32Z INFO Get signing info for package manifest
    2020-12-29T05:21:35Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T05:21:35Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T05:21:36Z INFO ========== Migration Agent started ==========
    2020-12-29T05:21:36Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 12aec4b928ab8612aed173c63e429d88abf0b561106cf809cd5b5a091382d75c
    2020-12-29T05:21:36Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T05:21:36Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 12aec4b928ab8612aed173c63e429d88abf0b561106cf809cd5b5a091382d75c...
    2020-12-29T05:21:36Z INFO Begin package generation.
    2020-12-29T05:21:36Z INFO Get signing info for custom manifest
    2020-12-29T05:21:38Z INFO Get signing info for package manifest
    2020-12-29T05:21:40Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T05:21:40Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T05:23:28Z INFO ========== Migration Agent started ==========
    2020-12-29T05:23:28Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 04b05b264d12eb28a895e01997c1a9fd41e4ac71273a6c8f5a2019a8a2cffd2c
    2020-12-29T05:23:28Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T05:23:28Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 04b05b264d12eb28a895e01997c1a9fd41e4ac71273a6c8f5a2019a8a2cffd2c...
    2020-12-29T05:23:28Z INFO Begin package generation.
    2020-12-29T05:23:28Z INFO Get signing info for custom manifest
    2020-12-29T05:23:29Z INFO Get signing info for package manifest
    2020-12-29T05:23:31Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T05:23:31Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T05:23:31Z INFO ========== Migration Agent started ==========
    2020-12-29T05:23:31Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 04b05b264d12eb28a895e01997c1a9fd41e4ac71273a6c8f5a2019a8a2cffd2c
    2020-12-29T05:23:31Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T05:23:31Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 04b05b264d12eb28a895e01997c1a9fd41e4ac71273a6c8f5a2019a8a2cffd2c...
    2020-12-29T05:23:31Z INFO Begin package generation.
    2020-12-29T05:23:31Z INFO Get signing info for custom manifest
    2020-12-29T05:23:36Z INFO Get signing info for package manifest
    2020-12-29T05:23:38Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T05:23:38Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T07:50:47Z INFO ========== Migration Agent started ==========
    2020-12-29T07:50:47Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 092c0469778cc12e4c029e12814ab121d97e6fd1bb3ba2255f25151cec6c6d1d
    2020-12-29T07:50:47Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T07:50:47Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 092c0469778cc12e4c029e12814ab121d97e6fd1bb3ba2255f25151cec6c6d1d...
    2020-12-29T07:50:47Z INFO Begin package generation.
    2020-12-29T07:50:47Z INFO Get signing info for custom manifest
    2020-12-29T07:50:49Z INFO Get signing info for package manifest
    2020-12-29T07:50:50Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T07:50:50Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T07:50:51Z INFO ========== Migration Agent started ==========
    2020-12-29T07:50:51Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 092c0469778cc12e4c029e12814ab121d97e6fd1bb3ba2255f25151cec6c6d1d
    2020-12-29T07:50:51Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T07:50:51Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 092c0469778cc12e4c029e12814ab121d97e6fd1bb3ba2255f25151cec6c6d1d...
    2020-12-29T07:50:51Z INFO Begin package generation.
    2020-12-29T07:50:51Z INFO Get signing info for custom manifest
    2020-12-29T07:50:53Z INFO Get signing info for package manifest
    2020-12-29T07:50:55Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T07:50:55Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T07:51:59Z INFO ========== Migration Agent started ==========
    2020-12-29T07:51:59Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 30e24d73d55a48af6fac0e04f7399b3f81383bb9ffd8545e7832453930858a16
    2020-12-29T07:51:59Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T07:51:59Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 30e24d73d55a48af6fac0e04f7399b3f81383bb9ffd8545e7832453930858a16...
    2020-12-29T07:51:59Z INFO Begin package generation.
    2020-12-29T07:51:59Z INFO Get signing info for custom manifest
    2020-12-29T07:52:02Z INFO Get signing info for package manifest
    2020-12-29T07:52:04Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T07:52:04Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T07:52:05Z INFO ========== Migration Agent started ==========
    2020-12-29T07:52:05Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 30e24d73d55a48af6fac0e04f7399b3f81383bb9ffd8545e7832453930858a16
    2020-12-29T07:52:05Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T07:52:05Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 30e24d73d55a48af6fac0e04f7399b3f81383bb9ffd8545e7832453930858a16...
    2020-12-29T07:52:05Z INFO Begin package generation.
    2020-12-29T07:52:05Z INFO Get signing info for custom manifest
    2020-12-29T07:52:05Z INFO Get signing info for package manifest
    2020-12-29T07:52:07Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T07:52:07Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T07:52:17Z INFO ========== Migration Agent started ==========
    2020-12-29T07:52:17Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 147fa21f270be156739c40d4eee435c24146f7013ac314bebbcf9028090da59d
    2020-12-29T07:52:17Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T07:52:17Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 147fa21f270be156739c40d4eee435c24146f7013ac314bebbcf9028090da59d...
    2020-12-29T07:52:17Z INFO Begin package generation.
    2020-12-29T07:52:17Z INFO Get signing info for custom manifest
    2020-12-29T07:52:21Z INFO Get signing info for package manifest
    2020-12-29T07:52:24Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T07:52:24Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T07:52:24Z INFO ========== Migration Agent started ==========
    2020-12-29T07:52:24Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 147fa21f270be156739c40d4eee435c24146f7013ac314bebbcf9028090da59d
    2020-12-29T07:52:24Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T07:52:24Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 147fa21f270be156739c40d4eee435c24146f7013ac314bebbcf9028090da59d...
    2020-12-29T07:52:24Z INFO Begin package generation.
    2020-12-29T07:52:24Z INFO Get signing info for custom manifest
    2020-12-29T07:52:26Z INFO Get signing info for package manifest
    2020-12-29T07:52:28Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T07:52:28Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T07:53:21Z INFO ========== Migration Agent started ==========
    2020-12-29T07:53:21Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 7fcd92209d1fc6107323b4acd81a5e5a6c3671c735da0d1daaaeeb3f7aa9d173
    2020-12-29T07:53:21Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T07:53:21Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 7fcd92209d1fc6107323b4acd81a5e5a6c3671c735da0d1daaaeeb3f7aa9d173...
    2020-12-29T07:53:21Z INFO Begin package generation.
    2020-12-29T07:53:21Z INFO Get signing info for custom manifest
    2020-12-29T07:53:22Z INFO Get signing info for package manifest
    2020-12-29T07:53:25Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T07:53:25Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T07:53:25Z INFO ========== Migration Agent started ==========
    2020-12-29T07:53:25Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 7fcd92209d1fc6107323b4acd81a5e5a6c3671c735da0d1daaaeeb3f7aa9d173
    2020-12-29T07:53:25Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T07:53:25Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 7fcd92209d1fc6107323b4acd81a5e5a6c3671c735da0d1daaaeeb3f7aa9d173...
    2020-12-29T07:53:25Z INFO Begin package generation.
    2020-12-29T07:53:25Z INFO Get signing info for custom manifest
    2020-12-29T07:53:27Z INFO Get signing info for package manifest
    2020-12-29T07:53:32Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T07:53:32Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T08:57:13Z INFO ========== Migration Agent started ==========
    2020-12-29T08:57:13Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 57d0af36d401a7267ce1e05e17691abe68b1a0879e8ce83c9ac2769314a7712f
    2020-12-29T08:57:13Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T08:57:13Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 57d0af36d401a7267ce1e05e17691abe68b1a0879e8ce83c9ac2769314a7712f...
    2020-12-29T08:57:13Z INFO Begin package generation.
    2020-12-29T08:57:13Z INFO Get signing info for custom manifest
    2020-12-29T08:57:17Z INFO Get signing info for package manifest
    2020-12-29T08:57:18Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T08:57:18Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.
    2020-12-29T08:57:18Z INFO ========== Migration Agent started ==========
    2020-12-29T08:57:18Z INFO Invoked with: -action prepare -packagepath \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage -t file -checksum 57d0af36d401a7267ce1e05e17691abe68b1a0879e8ce83c9ac2769314a7712f
    2020-12-29T08:57:18Z INFO Source package location: \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage
    2020-12-29T08:57:18Z INFO Generating package at \\SOPHOS-SRV\SophosUpdate\CloudMigrationPackage with checksum 57d0af36d401a7267ce1e05e17691abe68b1a0879e8ce83c9ac2769314a7712f...
    2020-12-29T08:57:18Z INFO Begin package generation.
    2020-12-29T08:57:18Z INFO Get signing info for custom manifest
    2020-12-29T08:57:19Z INFO Get signing info for package manifest
    2020-12-29T08:57:21Z WARN Unexpected file found in package: SophosSetup.exe
    2020-12-29T08:57:21Z ERROR Migration package preparation failed: Expected file 'SophosInstall.exe' not found in package.

  • 0 in reply to Rochelle Lubao

    Hello  Rochelle Lubao,

    I haven't used the tool so I don't know the details of its workings. Perhaps can shed light on what could be wrong.

    Christian

  • FormerMember
    0 FormerMember in reply to Rochelle Lubao

    what version of the migration tool are you using?

  • 0 in reply to FormerMember

    Hi do you have any idea on the reason on why this error occurs?

  • FormerMember
    0 FormerMember in reply to Rochelle Lubao

    I am not sure specifically. Can you download the migration tool again from your central account and try doing it again. 

    Please let me know the result.

  • 0 in reply to FormerMember

     where in central can I download the migration tool? i only downloaded it from

    Sophos Central Migration Tool articles, documentation and resources

  • 0 in reply to FormerMember

    @RichardP i tried to reinstall migration tool and also tried another central account but the same error occurred. is it possible that the migration tool has a bug? because it is trying to find the old installer SophosInstall.exe not the current one SophosSetup.exe 

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