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Uninstall failed

Jurij Auer

Hey everyone,

we wanted to uninstall Sophos Endpoint Defense.

With the Enterprise Console we put the Targets we want to uninstall in a policy Group with tamper protaction disabeld.

The uninstallation does not go through properly.

We would be very happy to receive help.

Here is a log that i found in the %temp% folder:

Started C:\Program Files\Sophos\Endpoint Defense\SEDuninstall.exe
01.09.2020 17:09:00, INFO : Getting the SED Component version from C:\Program Files\Sophos\Endpoint Defense\integrity.dat
01.09.2020 17:09:00, INFO : Starting Sophos Endpoint Defense uninstallation (2.2.4.520)
01.09.2020 17:09:00, INFO : Operating system version is Win10 or greater and supports InstallELAMCertificate ...
01.09.2020 17:09:00, INFO : Disabled SEL driver and services protection.
01.09.2020 17:09:00, INFO : Disabled driver and services protection.
01.09.2020 17:09:00, INFO : Removed Sophos process keys under 'AppCompatFlags\Custom'
01.09.2020 17:09:00, INFO : Removed Sophos process keys under 'Image File Execution Options'
01.09.2020 17:09:00, INFO : Removed Sophos process keys under 'AppCompatFlags\Custom - WOW6432'
01.09.2020 17:09:00, INFO : Removed Sophos process keys under 'Image File Execution Options - WOW6432'
01.09.2020 17:09:00, INFO : Stopping Sophos System Protection Service ...
01.09.2020 17:09:00, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:01, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:02, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:03, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:04, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:05, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:06, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:07, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:08, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:09, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:10, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:11, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:12, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:13, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:14, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:15, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:16, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:17, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:18, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:19, WARNING : Could not open service - Sophos System Protection Service, error 1060.
01.09.2020 17:09:20, WARNING : Skipping stop service - Sophos System Protection Service is not installed.
01.09.2020 17:09:20, INFO : Stopping Sophos Endpoint Defense Service ...
01.09.2020 17:09:20, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:21, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:22, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:23, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:24, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:25, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:26, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:27, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:28, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:29, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:30, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:31, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:32, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:33, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:34, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:35, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:36, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:37, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:38, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:39, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
01.09.2020 17:09:40, WARNING : Skipping stop service - Sophos Endpoint Defense Service is not installed.
01.09.2020 17:09:40, WARNING : Sophos System Protection Service has already been removed from the Service Control Manager.
01.09.2020 17:09:40, WARNING : Sophos Endpoint Defense Service has already been removed from the Service Control Manager.
01.09.2020 17:09:40, WARNING : SophosEL.sys has already been removed from System32 drivers.
01.09.2020 17:09:40, INFO : Deleting C:\Windows\ELAMBKUP\SophosEL.sys
01.09.2020 17:09:40, WARNING : SophosEL.sys has already been removed from the ELAM driver Backup Path or BackupPath folder is missing
01.09.2020 17:09:40, WARNING : Sophos ELAM has already been removed from the Service Control Manager.
01.09.2020 17:09:40, INFO : Unloading driver...
01.09.2020 17:10:10, ERROR : FilterUnload error 0x801f0010
01.09.2020 17:10:10, ERROR : Failed to uninstall: Failed to unload Sophos Endpoint Defense driver



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