Sophos Enterprise Console SMTP - no emails

RE: Sophos Enterprise Console SMTP - no emails

QC — Thu, 27 Aug 2020 09:06:41 GMT

Hello Hermann Floimayr,

you say that SEC stopped sending email alerts when you changed the server and if you change it back you still get no alerts? But it does send scheduled reports (both with the old and the new server)? While sending of the reports is logged there's - AFAIK - no log when alerts are sent, whether success or failure.

As this is plain SMTP the, IMO, quickest way to assess the problem is Wireshark. You'd see whether the management service is trying to send mail or not, and if it does what happens (or does not happen). BTW, alerts can be triggered by changing the Dashboard levels (Tools → Configure Dashboard ...).

Christian

RE: Sophos Enterprise Console SMTP - no emails

Hermann Floimayr — Thu, 27 Aug 2020 07:32:44 GMT

I can see that in the C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\Logs\Hub\ProtocolLog\SmtpReceive log.

But only the " email alerts" are not working. The roports are ok!

RE: Sophos Enterprise Console SMTP - no emails

Shweta — Thu, 27 Aug 2020 07:28:29 GMT

Hi Hermann Floimayr

Would you please help us with the logs where you see that Enterprise console is not connecting to the email server?