Endpoint not showing in SEC

Also,

The relay server is also the public SUM.

And the updates are working, so I suppose it's only the relay that is not working.

Hello Paul Rivenet 

Please see if the information here also helps, in addition to QC 's post.

Hello Paul Rivenet 

Please see if the information here also helps, in addition to QC 's post.

Thanks for you answers.

Yes I did followed the documentations you linked.

I don't have the registry keys (https://community.sophos.com/kb/en-us/117412)

I tried to reinstall the Endpoint, but didn't work, still no registry key, nor "up" in SEC

Here's what I'm trying to do :

Hello Paul Rivenet,

so what are the Parent addresses in the Network Communications Report of the endpoint (an FQDN that resolves to the relay's public or NATted IP, if I understand correctly) and the relay (if you sanitize them please use unambiguous placeholders)? Guess the Actual parent address is blank for the endpoint and on the relay SEC's name or IP?

Does the relay return the FQDN in the IOR string or perhaps its internal IP?

Christian

The ReportData.xml for the endpoint show this :

<SSLIOP_port>8194</SSLIOP_port>
<parent_addresses>
antivirus.XX.fr
</parent_addresses>
<actual_parent>
antivirus.XX.fr
</actual_parent>
<router_type>
endpoint
</router_type>

The ReportData.xml for the Relay :

<SSLIOP_port>8194</SSLIOP_port>
<parent_addresses>
192.168.20.45
</parent_addresses>
<actual_parent>

<string msg='not available' />
</actual_parent>
<router_type>
endpoint
</router_type>

On the Relay, the IOR is the FQDN

Thanks

Hello Paul,

the endpoint could contact the relay but the relay thinks it's an endpoint (which would not prevent it from forwarding messages though) and - that's the issue -  it could not contact SEC.

Christian