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Sophos Enterprise Console - Secondary Update Server

Cashfac IT

Hi All,

 

Currently having an issue where we have the Primary and Secondary Update servers listed on the SEC.

The primary, which is our on-prem server shows up on client machines but the secondary does not (this is linked to the account username and licencing key).

Is there a reason the secondary is not showing up?

 

All help appreciated.

 

Kind Regards

Stephen



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  • 0 in reply to Cashfac IT

    Hello Stephen,

    guess the error reported are install errors, could you check the Alert and Error Details view, the Update errors column is on the far right. Or double-click a computer to view its details.

    Could it be that a firewall (network or server-local, unlikely on the endpoints) is blocking the connection? Simple test is to try to telnet to port 8192 on the management server from an endpoint.

    Christian

  • 0 in reply to QC

    Hi Christian,

     

    I get the following on the install error section on most of the endpoints.

     

    Kind Regards

    Stephen

  • 0 in reply to Cashfac IT

    There's also nothing blocking ports as far as I can see

  • 0 in reply to Cashfac IT

    Hello Stephen,

    the could not be started can have several reasons, but it seems the install has run on those not yet managed. This usually means that the install task has been run the endpoint has not yet "called back".
    Can you confirm that a telnet connection from one of these endpoints to the server's 8192 succeeds?

    Christian

  • 0 in reply to QC

    Hi CHristian,

     

    I have tested this and it is not getting blocked

     

    Kind Regards

    Stephen

  • 0 in reply to Cashfac IT

    Hello Stephen,

    so you do get back a string that starts with IOR: followed by quite a number of hex digits?

    Christian

  • 0 in reply to QC

    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a4000000010102000e0000003139322e3136382e312e3134310001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100fc00004f415401000000180000000100fc00010001000100000001000105090101000000000014000000080000000100a60086000220

    Connection to host lost.

  • 0 in reply to Cashfac IT

    Hello Stephen,

    guess I don't disclose any secret information here. The IOR advertises 192.168.1.141 as the management server's IP, is this the correct address?
    If so, and if this endpoint does not appear connected please restart the Sophos Message Router service on the endpoint and then check the latest Router-202001....log in %ProgramData%\Sophos\Remote Management System\3\Router\Logs. It should help to determine why the endpoints don't talk to the server.

    Christian

  • 0 in reply to QC

    16.01.2020 08:34:53 481C I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20200116-083453.log
    16.01.2020 08:34:54 481C I Sophos Messaging Router 4.1.2.24 starting...
    16.01.2020 08:34:54 481C I Setting ACE_FD_SETSIZE to 138
    16.01.2020 08:34:54 481C I Initializing CORBA...
    16.01.2020 08:34:54 481C I Connection cache limit is 10
    16.01.2020 08:34:54 481C I Router::ConfigureSslContext: keeping legacy compatibility of TLS 1 and TLS 1.1.
    16.01.2020 08:34:54 481C I Creating ORB runner with 4 threads
    16.01.2020 08:34:54 481C W No public key certificate found in the store. Requesting a new certificate.
    16.01.2020 08:34:54 481C I Getting parent router IOR from 192.168.1.141:8192
    16.01.2020 08:34:54 481C I This computer is part of the domain CASHFACSOLUTION
    16.01.2020 08:34:54 481C I Getting a new router certificate...
    16.01.2020 08:34:54 481C W SSL connection alert, peer address 192.168.1.141
    16.01.2020 08:34:54 481C W Cannot verify peer's SSL certificate, unknown CA
    16.01.2020 08:34:54 481C E Router::ReportInvalidCertificate: Caught Empty IOR string from iiopAddressesInIOR
    16.01.2020 08:34:58 481C I This computer is part of the domain CASHFACSOLUTION
    16.01.2020 08:34:58 481C E ACE_SSL (24552|18460) error code: 336134278 - error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed
    16.01.2020 08:34:58 481C E ACE_SSL (24552|18460) error code: 336462231 - error:140E0197:SSL routines:SSL_shutdown:shutdown while in init
    16.01.2020 08:34:58 481C E ACE_SSL (24552|18460) error code: 336462231 - error:140E0197:SSL routines:SSL_shutdown:shutdown while in init
    16.01.2020 08:34:58 481C E ACE_SSL (24552|18460) error code: 336462231 - error:140E0197:SSL routines:SSL_shutdown:shutdown while in init
    16.01.2020 08:34:58 481C W SSL connection alert, peer address 192.168.1.141
    16.01.2020 08:34:58 481C W Cannot verify peer's SSL certificate, unknown CA
    16.01.2020 08:34:58 481C E Router::ReportInvalidCertificate: Caught Empty IOR string from iiopAddressesInIOR
    16.01.2020 08:34:58 481C E ACE_SSL (24552|18460) error code: 336134278 - error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed
    16.01.2020 08:34:58 481C E ACE_SSL (24552|18460) error code: 336462231 - error:140E0197:SSL routines:SSL_shutdown:shutdown while in init
    16.01.2020 08:34:58 481C E ACE_SSL (24552|18460) error code: 336462231 - error:140E0197:SSL routines:SSL_shutdown:shutdown while in init
    16.01.2020 08:34:58 481C E ACE_SSL (24552|18460) error code: 336462231 - error:140E0197:SSL routines:SSL_shutdown:shutdown while in init
    16.01.2020 08:34:58 481C E Router::GetCertificate: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
    OMG minor code (2), described as '*unknown description*', completed = NO

    16.01.2020 08:34:58 481C W Failed to get certificate, retrying in 600 seconds

  • 0 in reply to Cashfac IT

    Hello Stephen,

    sorry for the delay, just migrating one of my management servers [:)].

    On this endpoint: Has Protect worked? A bunch of Install logs in \Windows\Temp\ would be an indicator.
    It looks like an issue with the certificates. Did you import the certificates from the old server? If you didn't, Protect (i.e. a reinstall on the endpoints) or using the Migration Utility is required. If you did (correctly) endpoints won't see a change. Now apparently the endpoint contacts the correct server (or did you reuse the old's IP for the new one?) - this suggests it is using the current mrinit.conf and in turn the certificates should be correct. Only if the certificates have been imported in the new server after initial install of the management component there could be a mismatch.

    I'd compare the relevant entries on the server and this endpoint, and also the server's registry entries to the values in the CID's mrinit.conf. 

    Christian 

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