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Sophos Enterprise Console 5.5.1 Install problem

Kevin Erfurdt

I am reinstalling Sophos Enterprise Console 5.5.1 and at the Database Details screen I cannot access the Advanced tab to choose my SophosManagement user.  Error message is: The advanced page cannot be opened because of following error: The  network path was not found.  This is on MS Server 2008 R2.  I have already installed on this machine before without error but had to do a fresh install.



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  • 0

    Hello ,

    could you perhaps post the Sophos_bootstrapper log (in %ProgramData%\Sophos\Management Installer\)? It'll give some context that might (or might not) help.

    Christian

  • 0 in reply to QC

    Started Setup.exe, located at: D:\Temp\sec_551_sfx\ServerInstaller
    1/14/2020 8:19:27 AM, INFO : Verifying files in folder
    1/14/2020 8:19:27 AM, INFO : Target folder verification completed successfully
    1/14/2020 8:19:27 AM, INFO : Initialized COM in the main thread
    1/14/2020 8:19:27 AM, INFO : The Winsock 2.2 dll was found okay.
    1/14/2020 8:19:27 AM, INFO : --------System Information------------
    1/14/2020 8:19:27 AM, INFO : Computer Name: LHDC01
    1/14/2020 8:19:27 AM, INFO : Operating System: 6.1.0
    1/14/2020 8:19:27 AM, INFO : Service Pack: 1
    1/14/2020 8:19:27 AM, INFO : System Type: 64 bit Operating System
    1/14/2020 8:19:27 AM, INFO : Locale: en
    1/14/2020 8:19:27 AM, INFO : Logged-on User: LHINFOSYS\Administrator
    1/14/2020 8:19:27 AM, INFO : Domain: LHINFOSYS
    1/14/2020 8:19:27 AM, INFO : --------------------------------------
    1/14/2020 8:19:27 AM, INFO : Detected MSI version: 5.0.7601
    1/14/2020 8:19:27 AM, INFO : Activate state: Idle
    1/14/2020 8:19:27 AM, INFO : Obtaining SQL instances on local machine...
    1/14/2020 8:19:27 AM, INFO : Finished retrieving instances - Timeout
    1/14/2020 8:19:27 AM, ERROR : closesocket failed with error = 10038
    1/14/2020 8:19:27 AM, INFO : Computer is joined to domain: LHINFOSYS
    1/14/2020 8:19:27 AM, INFO : Obtaining remote SQL instances on network...
    1/14/2020 8:19:27 AM, INFO : Initialized COM in the SQL server searcher thread
    1/14/2020 8:19:27 AM, ERROR : closesocket failed with error = 10038
    1/14/2020 8:19:27 AM, INFO : Validating whether logged on user can access the selected sql instance...
    1/14/2020 8:19:27 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
    1/14/2020 8:19:27 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
    1/14/2020 8:19:27 AM, INFO : Connection to database succeeded
    1/14/2020 8:19:27 AM, INFO : Validating selected SQL instance version...
    1/14/2020 8:19:27 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
    1/14/2020 8:19:27 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
    1/14/2020 8:19:27 AM, INFO : Clean workflow
    1/14/2020 8:19:27 AM, INFO : Changed installation value: SERVER_PORT="80"
    1/14/2020 8:19:27 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
    1/14/2020 8:19:27 AM, INFO : The version of the sql instance selected is valid
    1/14/2020 8:19:27 AM, INFO : There is a valid SOPHOS instance on the local machine
    1/14/2020 8:19:27 AM, INFO : Uninitialized COM in SQL server searcher thread
    1/14/2020 8:19:27 AM, INFO : Entered Welcome page.
    1/14/2020 8:19:28 AM, INFO : Running System Property Check: User must be an administrator on this computer...
    1/14/2020 8:19:28 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
    1/14/2020 8:19:28 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
    1/14/2020 8:19:28 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
    1/14/2020 8:19:28 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
    1/14/2020 8:19:28 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
    1/14/2020 8:19:28 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
    1/14/2020 8:19:28 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
    1/14/2020 8:19:28 AM, INFO : Entered Eula page.
    1/14/2020 8:19:30 AM, INFO : Accepted Eula.
    1/14/2020 8:19:31 AM, INFO : Entered Custom Setup page
    1/14/2020 8:19:32 AM, INFO : Selected CONSOLE installation
    1/14/2020 8:19:32 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="LHDC01"
    1/14/2020 8:19:32 AM, INFO : Selected SERVER installation
    1/14/2020 8:19:32 AM, INFO : Selected SUM installation
    1/14/2020 8:19:32 AM, INFO : Selected DATABASE installation
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: User must be an administrator on this computer...
    1/14/2020 8:19:32 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
    1/14/2020 8:19:32 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
    1/14/2020 8:19:32 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
    1/14/2020 8:19:32 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
    1/14/2020 8:19:32 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
    1/14/2020 8:19:32 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Support operating system version and service pack must be installed...
    1/14/2020 8:19:32 AM, INFO : Version: 6.1.0 SP: 1 Architecture: 2 Edition: 7
    1/14/2020 8:19:32 AM, INFO : OS version 6.1 Service pack installed
    1/14/2020 8:19:32 AM, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer browser service should be running...
    1/14/2020 8:19:32 AM, INFO : Initializing the service: Browser
    1/14/2020 8:19:32 AM, INFO : System Property Check: Computer browser service should be running - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: System account must be able to impersonate other accounts...
    1/14/2020 8:19:32 AM, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Machine name should not exceed 15 characters...
    1/14/2020 8:19:32 AM, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
    1/14/2020 8:19:32 AM, ERROR : Failed to get a socket. Error 10106
    1/14/2020 8:19:32 AM, INFO : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - UNKNOWN
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)...
    1/14/2020 8:19:32 AM, INFO : Checking whether Encryption local cache folder exists: C:\ProgramData\Utimaco\Safeguard Enterprise\LocalCache...
    1/14/2020 8:19:32 AM, INFO : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer should have more than 4GB RAM...
    1/14/2020 8:19:32 AM, INFO : System Property Check: Computer should have more than 4GB RAM - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Operating system should support more than 5000 clients...
    1/14/2020 8:19:32 AM, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: RMS client must not be installed on this computer...
    1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {875FCE2A-79F9-4561-BC5B-74964678E049}
    1/14/2020 8:19:32 AM, INFO : System Property Check: RMS client must not be installed on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer...
    1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A}
    1/14/2020 8:19:32 AM, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1
    1/14/2020 8:19:32 AM, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1
    1/14/2020 8:19:32 AM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer...
    1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}
    1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer...
    1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5}
    1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Simple file sharing must be disabled...
    1/14/2020 8:19:32 AM, INFO : System Property Check: Simple file sharing must be disabled - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos Update Manager must not be installed on this computer...
    1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {D02E89AC-F27B-4BFA-8327-BE980F821C73}
    1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos Update Manager must not be installed on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer...
    1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}
    1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer...
    1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}
    1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer...
    1/14/2020 8:19:32 AM, INFO : No version of NAC detected
    1/14/2020 8:19:32 AM, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: This computer should have at least 8GB free disk space on the primary drive...
    1/14/2020 8:19:32 AM, INFO : Enough space: 11414.000000 Mb
    1/14/2020 8:19:32 AM, INFO : System Property Check: This computer should have at least 8GB free disk space on the primary drive - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: SEC should not be installed on a Domain Controller...
    1/14/2020 8:19:32 AM, INFO : The computer is a Domain Controller
    1/14/2020 8:19:32 AM, WARNING : System Property Check: SEC should not be installed on a Domain Controller - FAILED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1...
    1/14/2020 8:19:32 AM, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED
    1/14/2020 8:19:32 AM, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory...
    1/14/2020 8:19:32 AM, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED
    1/14/2020 8:19:32 AM, INFO : Entered PreChecks page.
    1/14/2020 8:19:34 AM, INFO : Entered Destination page.
    1/14/2020 8:19:38 AM, INFO : Changed installation value: INSTALLDIR="D:\Program Files\Sophos" INSTALLDIR32="D:\Program Files\Sophos" SUM_INSTALLDIR="D:\Program Files\Sophos\Update Manager"
    1/14/2020 8:19:38 AM, INFO : Entered Database page.
    1/14/2020 8:19:40 AM, INFO : Checking whether account: LHI****\Administrator is local...
    1/14/2020 8:19:40 AM, INFO : It is a domain account
    1/14/2020 8:19:44 AM, INFO : User cancel ObjectPicker Dialog
    1/14/2020 8:19:45 AM, INFO : Clicked Cancel button
    1/14/2020 8:19:47 AM, INFO : Confirmed cancellation of the bootstrapper
    1/14/2020 8:19:47 AM, INFO : Cancel state: Idle
    1/14/2020 8:19:47 AM, INFO : Deactivate state: Idle
    1/14/2020 8:19:47 AM, INFO : Activate state: Cancelled
    1/14/2020 8:19:47 AM, INFO : Changed installation value:
    1/14/2020 8:19:47 AM, INFO : Changed installation value:
    1/14/2020 8:19:47 AM, INFO : Changed installation value:
    1/14/2020 8:19:47 AM, INFO : Changed installation value:
    1/14/2020 8:19:47 AM, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;"
    1/14/2020 8:19:47 AM, INFO : Canceled wizard.
    1/14/2020 8:19:49 AM, INFO : Finished Bootstrapper
    1/14/2020 8:19:49 AM, INFO : Cleaned up socket.
    1/14/2020 8:19:49 AM, INFO : Uninitialized COM in main thread
    Windows     Sockets Error 

    WSAENOTSOCK
    10038
    Socket operation on nonsocket.
    An operation was attempted on something that is not a socket. Either the socket handle parameter did not reference a valid socket, or for select, a member of an fd_set was not valid.
    		 
     
    WSAEPROVIDERFAILEDINIT
    10106
    Service provider failed to initialize.
    The requested service provider could not be loaded or initialized. This error is returned if either a service provider's DLL could not be loaded (LoadLibrary failed) or the provider's WSPStartup or NSPStartup function failed.
    		 
    I have the installer explicitly added to the firewall with no change in result.  What else would interrupt the installer's socket operations?

    *** UPDATE *** I got frustrated and gave up.  I was able to install everything on the secondary DC instead.
  • 0 in reply to Kevin Erfurdt

    Hi  

    I can see few errors from the logs: 1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
    1/14/2020 8:19:32 AM, ERROR : Failed to get a socket. Error 10106, for this error could you please check this article and see if it helps to resolve the issue. 

    Shweta

    Community Support Engineer | Sophos Technical Support
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