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Sophos Enterprise Console 5.5.1 Install problem

I am reinstalling Sophos Enterprise Console 5.5.1 and at the Database Details screen I cannot access the Advanced tab to choose my SophosManagement user. Error message is: The advanced page cannot be opened because of following error: The network path was not found. This is on MS Server 2008 R2. I have already installed on this machine before without error but had to do a fresh install.

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0 QC over 4 years ago

Hello ,

could you perhaps post the Sophos_bootstrapper log (in %ProgramData%\Sophos\Management Installer\)? It'll give some context that might (or might not) help.

Christian
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0 Kevin Erfurdt over 4 years ago in reply to QC

Started Setup.exe, located at: D:\Temp\sec_551_sfx\ServerInstaller
1/14/2020 8:19:27 AM, INFO : Verifying files in folder
1/14/2020 8:19:27 AM, INFO : Target folder verification completed successfully
1/14/2020 8:19:27 AM, INFO : Initialized COM in the main thread
1/14/2020 8:19:27 AM, INFO : The Winsock 2.2 dll was found okay.
1/14/2020 8:19:27 AM, INFO : --------System Information------------
1/14/2020 8:19:27 AM, INFO : Computer Name: LHDC01
1/14/2020 8:19:27 AM, INFO : Operating System: 6.1.0
1/14/2020 8:19:27 AM, INFO : Service Pack: 1
1/14/2020 8:19:27 AM, INFO : System Type: 64 bit Operating System
1/14/2020 8:19:27 AM, INFO : Locale: en
1/14/2020 8:19:27 AM, INFO : Logged-on User: LHINFOSYS\Administrator
1/14/2020 8:19:27 AM, INFO : Domain: LHINFOSYS
1/14/2020 8:19:27 AM, INFO : --------------------------------------
1/14/2020 8:19:27 AM, INFO : Detected MSI version: 5.0.7601
1/14/2020 8:19:27 AM, INFO : Activate state: Idle
1/14/2020 8:19:27 AM, INFO : Obtaining SQL instances on local machine...
1/14/2020 8:19:27 AM, INFO : Finished retrieving instances - Timeout
1/14/2020 8:19:27 AM, ERROR : closesocket failed with error = 10038
1/14/2020 8:19:27 AM, INFO : Computer is joined to domain: LHINFOSYS
1/14/2020 8:19:27 AM, INFO : Obtaining remote SQL instances on network...
1/14/2020 8:19:27 AM, INFO : Initialized COM in the SQL server searcher thread
1/14/2020 8:19:27 AM, ERROR : closesocket failed with error = 10038
1/14/2020 8:19:27 AM, INFO : Validating whether logged on user can access the selected sql instance...
1/14/2020 8:19:27 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
1/14/2020 8:19:27 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
1/14/2020 8:19:27 AM, INFO : Connection to database succeeded
1/14/2020 8:19:27 AM, INFO : Validating selected SQL instance version...
1/14/2020 8:19:27 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
1/14/2020 8:19:27 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
1/14/2020 8:19:27 AM, INFO : Clean workflow
1/14/2020 8:19:27 AM, INFO : Changed installation value: SERVER_PORT="80"
1/14/2020 8:19:27 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
1/14/2020 8:19:27 AM, INFO : The version of the sql instance selected is valid
1/14/2020 8:19:27 AM, INFO : There is a valid SOPHOS instance on the local machine
1/14/2020 8:19:27 AM, INFO : Uninitialized COM in SQL server searcher thread
1/14/2020 8:19:27 AM, INFO : Entered Welcome page.
1/14/2020 8:19:28 AM, INFO : Running System Property Check: User must be an administrator on this computer...
1/14/2020 8:19:28 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
1/14/2020 8:19:28 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
1/14/2020 8:19:28 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
1/14/2020 8:19:28 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
1/14/2020 8:19:28 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
1/14/2020 8:19:28 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
1/14/2020 8:19:28 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
1/14/2020 8:19:28 AM, INFO : Entered Eula page.
1/14/2020 8:19:30 AM, INFO : Accepted Eula.
1/14/2020 8:19:31 AM, INFO : Entered Custom Setup page
1/14/2020 8:19:32 AM, INFO : Selected CONSOLE installation
1/14/2020 8:19:32 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="LHDC01"
1/14/2020 8:19:32 AM, INFO : Selected SERVER installation
1/14/2020 8:19:32 AM, INFO : Selected SUM installation
1/14/2020 8:19:32 AM, INFO : Selected DATABASE installation
1/14/2020 8:19:32 AM, INFO : Running System Property Check: User must be an administrator on this computer...
1/14/2020 8:19:32 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
1/14/2020 8:19:32 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
1/14/2020 8:19:32 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
1/14/2020 8:19:32 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
1/14/2020 8:19:32 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
1/14/2020 8:19:32 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Support operating system version and service pack must be installed...
1/14/2020 8:19:32 AM, INFO : Version: 6.1.0 SP: 1 Architecture: 2 Edition: 7
1/14/2020 8:19:32 AM, INFO : OS version 6.1 Service pack installed
1/14/2020 8:19:32 AM, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer browser service should be running...
1/14/2020 8:19:32 AM, INFO : Initializing the service: Browser
1/14/2020 8:19:32 AM, INFO : System Property Check: Computer browser service should be running - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: System account must be able to impersonate other accounts...
1/14/2020 8:19:32 AM, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Machine name should not exceed 15 characters...
1/14/2020 8:19:32 AM, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
1/14/2020 8:19:32 AM, ERROR : Failed to get a socket. Error 10106
1/14/2020 8:19:32 AM, INFO : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - UNKNOWN
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)...
1/14/2020 8:19:32 AM, INFO : Checking whether Encryption local cache folder exists: C:\ProgramData\Utimaco\Safeguard Enterprise\LocalCache...
1/14/2020 8:19:32 AM, INFO : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer should have more than 4GB RAM...
1/14/2020 8:19:32 AM, INFO : System Property Check: Computer should have more than 4GB RAM - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Operating system should support more than 5000 clients...
1/14/2020 8:19:32 AM, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: RMS client must not be installed on this computer...
1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {875FCE2A-79F9-4561-BC5B-74964678E049}
1/14/2020 8:19:32 AM, INFO : System Property Check: RMS client must not be installed on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer...
1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A}
1/14/2020 8:19:32 AM, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1
1/14/2020 8:19:32 AM, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1
1/14/2020 8:19:32 AM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer...
1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}
1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer...
1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5}
1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Simple file sharing must be disabled...
1/14/2020 8:19:32 AM, INFO : System Property Check: Simple file sharing must be disabled - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos Update Manager must not be installed on this computer...
1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {D02E89AC-F27B-4BFA-8327-BE980F821C73}
1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos Update Manager must not be installed on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer...
1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}
1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer...
1/14/2020 8:19:32 AM, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}
1/14/2020 8:19:32 AM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer...
1/14/2020 8:19:32 AM, INFO : No version of NAC detected
1/14/2020 8:19:32 AM, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: This computer should have at least 8GB free disk space on the primary drive...
1/14/2020 8:19:32 AM, INFO : Enough space: 11414.000000 Mb
1/14/2020 8:19:32 AM, INFO : System Property Check: This computer should have at least 8GB free disk space on the primary drive - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: SEC should not be installed on a Domain Controller...
1/14/2020 8:19:32 AM, INFO : The computer is a Domain Controller
1/14/2020 8:19:32 AM, WARNING : System Property Check: SEC should not be installed on a Domain Controller - FAILED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1...
1/14/2020 8:19:32 AM, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED
1/14/2020 8:19:32 AM, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory...
1/14/2020 8:19:32 AM, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED
1/14/2020 8:19:32 AM, INFO : Entered PreChecks page.
1/14/2020 8:19:34 AM, INFO : Entered Destination page.
1/14/2020 8:19:38 AM, INFO : Changed installation value: INSTALLDIR="D:\Program Files\Sophos" INSTALLDIR32="D:\Program Files\Sophos" SUM_INSTALLDIR="D:\Program Files\Sophos\Update Manager"
1/14/2020 8:19:38 AM, INFO : Entered Database page.
1/14/2020 8:19:40 AM, INFO : Checking whether account: LHI****\Administrator is local...
1/14/2020 8:19:40 AM, INFO : It is a domain account
1/14/2020 8:19:44 AM, INFO : User cancel ObjectPicker Dialog
1/14/2020 8:19:45 AM, INFO : Clicked Cancel button
1/14/2020 8:19:47 AM, INFO : Confirmed cancellation of the bootstrapper
1/14/2020 8:19:47 AM, INFO : Cancel state: Idle
1/14/2020 8:19:47 AM, INFO : Deactivate state: Idle
1/14/2020 8:19:47 AM, INFO : Activate state: Cancelled
1/14/2020 8:19:47 AM, INFO : Changed installation value:
1/14/2020 8:19:47 AM, INFO : Changed installation value:
1/14/2020 8:19:47 AM, INFO : Changed installation value:
1/14/2020 8:19:47 AM, INFO : Changed installation value:
1/14/2020 8:19:47 AM, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;"
1/14/2020 8:19:47 AM, INFO : Canceled wizard.
1/14/2020 8:19:49 AM, INFO : Finished Bootstrapper
1/14/2020 8:19:49 AM, INFO : Cleaned up socket.
1/14/2020 8:19:49 AM, INFO : Uninitialized COM in main thread
Windows Sockets Error

WSAENOTSOCK
10038

Socket operation on nonsocket.: An operation was attempted on something that is not a socket. Either the socket handle parameter did not reference a valid socket, or for select, a member of an fd_set was not valid.

WSAEPROVIDERFAILEDINIT
10106

Service provider failed to initialize.: The requested service provider could not be loaded or initialized. This error is returned if either a service provider's DLL could not be loaded (LoadLibrary failed) or the provider's WSPStartup or NSPStartup function failed.

I have the installer explicitly added to the firewall with no change in result.  What else would interrupt the installer's socket operations?

*** UPDATE *** I got frustrated and gave up.  I was able to install everything on the secondary DC instead.

Reply

0 Kevin Erfurdt over 4 years ago in reply to QC

WSAENOTSOCK
10038

Socket operation on nonsocket.: An operation was attempted on something that is not a socket. Either the socket handle parameter did not reference a valid socket, or for select, a member of an fd_set was not valid.

WSAEPROVIDERFAILEDINIT
10106

Service provider failed to initialize.: The requested service provider could not be loaded or initialized. This error is returned if either a service provider's DLL could not be loaded (LoadLibrary failed) or the provider's WSPStartup or NSPStartup function failed.

I have the installer explicitly added to the firewall with no change in result.  What else would interrupt the installer's socket operations?

*** UPDATE *** I got frustrated and gave up.  I was able to install everything on the secondary DC instead.

Children

0 Shweta over 4 years ago in reply to Kevin Erfurdt

Hi Kevin Erfurdt

I can see few errors from the logs: 1/14/2020 8:19:32 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
1/14/2020 8:19:32 AM, ERROR : Failed to get a socket. Error 10106, for this error could you please check this article and see if it helps to resolve the issue.

Shweta

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0 QC over 4 years ago in reply to Kevin Erfurdt

Hello Kevin Erfurdt,

first of all, the log says you're installing on a DC and now you said install everything on the secondary DC instead. This is not recommended although it should (and on the second seems to) work. No other server available?

From your reply I understand you don't want/need to pursue this issue further, do you?

Christian
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