Problème d'ouverture de console

Hello Cristian,

You suggest that I uninstall and reinstall agents that do not get updates ??

Mourad ALOUI

Hello Mourad ALOUI,

I'd try to simply install (running setup.exe, using Protect, or with a package) over the existing components.

Christian

Hellow Christian,

I tried to reinstall sophos endpoint on one of the machines that do not receive updates. On the console it tells me that the machine is up to date with a message "error setting up the sophos clean component" while on the machine itself it displays the message "failure to update".
I checked the installed license, it contains the Endpoint eXploit Prevention component (which allows to use sophos clean).

Mourad

Hello Mourad,

up to date refers solely to the SAV component, none of the others are taken into account.

As to the failed Clean update - there should be a log (Sophos Clean Install log ....txt) in %windir%\Temp with the details.

Christian

Hello Christian,

Thanks for your support

ok i understood.
What should I do in this case.
The situation is critical and I risk losing our client.

Mourad

Hello Mourat,

I see. You're a partner or reseller? I'm not Sophos, you might want to discuss this with a Sophos representative.
Apparently something went wrong after initial install, it looks like - as said - some remediation that seemingly included uninstalls was attempted (of course you never can blame it on the customer) that might have affected Clean. Anyway - I'm afraid, without the log it's impossible to tell what to do so that the Clean install succeeds.

Christian

Hello Christian,

Yes we are a company that integrates sophos security solutions, we are partners with sophos.

Mourad.