SEC not showing clients. Server 2016

RE: SEC not showing clients. Server 2016

jak — Fri, 02 Feb 2018 19:43:21 GMT

Can you attach (drag into the text editor) a Router log file from a client?

\programdata\sophos\remote management system\3\router\logs\

If the last one is large. Maybe just restart the Sophos Message Router service and wait 5 minutes before gathering the new one created.

Regards,

Jak

RE: SEC not showing clients. Server 2016

David Souter — Fri, 02 Feb 2018 14:49:40 GMT

HI Jak,

I have those ports open for both the server and the clients through Group Policy.

The clients are able to pull updates from the server as well, but it cannot manage them in the console.

RE: SEC not showing clients. Server 2016

jak — Fri, 02 Feb 2018 13:09:30 GMT

Have you opened TCP port 8194 and TCP 8192 on the server?

Ideally the clients would have TCP 8194 open also but they work without but downstream messages will take longer to get to the clients. Up to 22.5 mins.

Regards,

Jak