Hi Guys,
Have an issue with an endpoint now showing up in Sophos, tried running an update but the machine is not showing up.
I cannot re-install the agent as tamper protection has gone through already to the device, but because I cannot see it in…
I have a machine failing to update, the error is the generic "ERROR: Could not find a source for updated packages". Sample of the log file is below, has anybody come across this before?
Trace(2016-Oct-24 14:23:21): ALUpdate is starting. Trace(2016…
I have a device that started to show this error after a couple of days being powered off while the user was on a vacation:
Client firewall policy Comparison failure
Client firewall status Date/time Code Description 8/9/2016 10:40:30 AM e0140004…
Following an in-place upgrade from Windows 7 to Windows 10 in our lab environment the Sophos icon goes missing from the system/notification tray. Sophos still successfully updates and is working correctly post upgrade but the icon is missing. I believe…
Hi,
I'm in the process of constructing a Windows 10 Pro 64 Bit Image so that we can start rolling out Surface Pro 4s to our users however when I try and remove Sophos AV I get the 1721 unable to un-install error due to a program not being able to…
I have Endpoint Standard. I just upgrade from Windows 7 to Windows 10. After the upgrade I received message "No Internet access" whenver I used Chrome or any browser. I have to stop the Sophos Web Update service then Internet Connection is back. However…
I assume this is some error on Sophos's part I also assume we can just "Turn on and Update Sophos Anti-Virus" but I thought I should ask here as support are taking forever on the phone.
Hi,
We have many Windows 10 machines and they all now require the Upgrade to Windows 10 Enterprise, version 1511, 10586.
When i start running through the upgrade process i am being notified that my current version of Sophos (Endpoint Security and…
Hello - I recently installed Sophos Endpoint Stand-alone Antivirus on one of my Clients' notebook, which was recently upgraded to Windows 10 64-bit.
I have noticed, however, that the system tray icon shows "Sophos Protection Disabled" on the pop-up…
